Originally Posted by Lindsay Green
So, I am kinda freaking out. I had one of my friends attempt to book a room for the wedding (arriving April 22 for 7 days). They are completely sold out!! I am worried there is a convention at the resort (which is horrible to deal with as a guest) - but I have no clue. On top of that, I have sent 4 unanswered emails to pilar - including our planning guide-and have heard nothing back. I guess with her it is what it is. When we visited in jan, she made us feel completely at ease - but a simple acknowledgement would be nice. I have also sent multiple emails to the concierge regarding our excursions - no answer there either. Anybody have any tips?? Less than 6 weeks today, and I need the loose ends tied. Mostly just venting, but arghhhhh
I know you are stressed feeling but honestly don't worry - they are pros! Pilar and Deisy are very busy with weddings that are occurring that day at the resort, meeting with couples who have arrived and are days out from their wedding and also the hundreds of other emails they get each day (plus checking in with couples to ensure pre-arranged events like rehearsals, welcome dinners etc are going as planned). If you really need to speak with her I recommend calling the resort - you get her undivided attention and your questions are answered in a couple of minutes.
When I sent the planning guide in it was a few days (maybe even a week?) before she sent an email to acknowledge receiving it and then she sent along our invoice at a later date. The planning form is comprehensive as you know so she has to go through it to create your invoice which causes a bit of a delay. But again, don't worry, it will all be fantastic!
What address are you using for the concierge? We found Nestor to be very efficient with communication (usually within 24-48 hours).
"Concierge Now Jade" <firstname.lastname@example.org>
but you may also want to try the Head Concierge Arely Lopez <email@example.com>
OR the Social Media Contact, Olivia Rodriguez <firstname.lastname@example.org>
she is definitely quick to respond (to redirect your emails to the appropriate person)
Hopefully this helps!