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#1681 shannonmarie

shannonmarie
  • Member
  • 683 posts
  • Wedding Date:June 14, 2013
  • Wedding Location:Now Jade Rivera Cancun - Pergola
  • LocationCharlotte, North Carolina

Posted 01 March 2013 - 05:43 AM

Originally Posted by kelly bennett 

just wondering if anyone knows if pilar has a selection a different colour fabrics for the beach pergola or do you have to provide your own?

Hey Kelly,

 

I believe they do have different color fabrics, but they definitely charge for it. White is the only color that is included. I am not sure of the price but I wold assume that it's cheaper to find the dimensions and bring your own. 

 

 

Originally Posted by kelly bennett 

Sorry I have a next question- really sorry if its been posted before but ive gone through pages and pages and can find anything....

 

How many people does Castaways and the bamboo room and carnival terrace hold?

 

and

 

What time does the reception have to finish in these 3 venues?

Is it 11pm at all 3 ... I thought I saw somewhere that at castaways it has to finish by 10pm???

 

Is it only a 3 hour reception included in the devine package? if so how much do you pay per hour to extend it? Our reception starts at 6 pm and somehow I dont think we will be finished by 9 pm!!!!

 

thats it for now... im sure there will be more to come..

 

kelly

 

Here's the information I have:

 

 

Pool Terrace ( maximum 40 guest) Ocean Front Deck (Carnival Terrace) ( maximum 60 guest)
Beach ( maximum 80 guest) Garden ( maximum 120 guest) Bamboo Room ( Private Ocean View Room – Maximum 80 guest) Castaways Restaurant ( from 07:00pm-10:00pm Maximum 120 guest)   I am having my reception at Castaways and I am extending it to 11pm so I am not sure why it says 10pm. I believe there are past brides that were also in there until 11pm. It is $15 per person to extend the reception for an hour.

62 guest booked, plus Bride and Groom!


#1682 shannonmarie

shannonmarie
  • Member
  • 683 posts
  • Wedding Date:June 14, 2013
  • Wedding Location:Now Jade Rivera Cancun - Pergola
  • LocationCharlotte, North Carolina

Posted 01 March 2013 - 05:43 AM

Originally Posted by Brandi Kohler 

Would anyone be able to send me the booking form?  I know that Pilar sent it to me before, I just can't seem to find it right now in my e-mail.  Thanks so much!  My email is brandi.kohler@gmail.com

Hey Brandi,

 

Do you mean the wedding planning form that you have to fill out and return 45 days ahead?


62 guest booked, plus Bride and Groom!


#1683 kelly bennett

kelly bennett
  • Newbie
  • 32 posts

    Posted 01 March 2013 - 08:36 AM

    Ahhhh, thanks shannonmarie,

     

    Next question coming....do you know...

     

    If you pay for the tiffany chairs for the ceremony- will they use them for the reception at no extra cost??? Or is that going to be another extra????... these extras are mounting up....



    #1684 shannonmarie

    shannonmarie
    • Member
    • 683 posts
    • Wedding Date:June 14, 2013
    • Wedding Location:Now Jade Rivera Cancun - Pergola
    • LocationCharlotte, North Carolina

    Posted 01 March 2013 - 09:23 AM

    Originally Posted by kelly bennett 

    Ahhhh, thanks shannonmarie,

     

    Next question coming....do you know...

     

    If you pay for the tiffany chairs for the ceremony- will they use them for the reception at no extra cost??? Or is that going to be another extra????... these extras are mounting up....

    I don't know for sure but I'd assume once you rented them for the ceremony, they will just transfer them to the reception--no extra charge, but again, I may be wrong!


    62 guest booked, plus Bride and Groom!


    #1685 Lindsay Green

    Lindsay Green
    • Newbie
    • 54 posts

      Posted 01 March 2013 - 09:31 AM

      I don't know for sure but I'd assume once you rented them for the ceremony, they will just transfer them to the reception--no extra charge, but again, I may be wrong!

      you are correct. They will move the chairs to your reception location for no extra fee :)

      #1686 Lindsay Green

      Lindsay Green
      • Newbie
      • 54 posts

        Posted 01 March 2013 - 10:32 AM

        Hi All

         

        we are 7 weeks out from the wedding - and I have got in the habit of sending email updates to our guests.  This month, I decided to review all the negative reviews on TA, and provide some tips.  This way everyone is prepared for the trip.  Thought I would add it here, in case it can help other brides.  I cannot believe how fast the time is flying by...

         

        Hi Everybody!

         

        Well, we wanted to send this email on the 8 week countdown day – but unfortunately work got in the way! So here it is – 53 days, 1272 hours, 76,320 minutes and 4,579,200 seconds till we arrive!  But who’s counting?

         

        OK – work got in the way again…53 days, 1264 hrs, 75,840 minutes, 4,550,400 seconds.

         

        Everything is coming together nicely – just a few minor things to take care of now.  So…for this month’s email, we thought we would include some tips and advice on the resort, as well as Mexico in general. 

         

        PLEASE CHECK YOUR PASSPORT AND MAKE SURE IT IS VALID FOR SIX MONTHS AFTER WE LEAVE FOR THE TRIP.  THIS IS A MEXICAN RULE, AND THEY WILL NOT LET YOU IN.  Check it while you read this, so nobody is scrambling for a 24hr rush passport.  Jeff may or may not have had to do this before.

         

         

        Airport and Transportation

        When you arrive at the airport in Cancun, you are ushered to their customs.  Make sure you fill out your form on the plane when they give it to you – in its entirety (including signatures).  If you don’t have it filled out, or are missing info, they make you go to the back of the line.  This is NOT fun.  After you clear customs, they will hand you back a small piece of the form – hold on to this for your return.  It is your tourist card and you need it to leave the country.

        Once you get through customs, you are released to the baggage claim area.  There is a bathroom here – generally where I put on my shorts!  Bags take a little longer in Mexico … actually most things do.  Relax, you are on island time now.  After you claim your bags, get in the big line and put them through the scanner…after the scanner you collect them, hit a button – if you get a green light, you are good to go.  Red light…inspection time.  Walk ALL THE WAY to the end of the hall and out the doors.  Even if someone in the hall says they can help – they can’t.  Timeshare pitches.  Transportation will be outside.  If you are with Air Canada – they will have a sign, same with private transport etc. 

         

        Transportation

        If you booked flight and room with Flight Centre – transfers to and from the airport are included.  If you booked room only, you will need to get transportation yourself.  We generally use besttransfers.com, and they are better priced than a taxi is.  You book online and can pay with credit card or cash upon arrival.  Here are the costs:

        1 person – van private transfer - $70 round trip

        4 people – van private transfer - $80 round trip

        I think some of you are in this boat – as they are flying in from the states.  We can look at when everyone’s flights are due in and see if we can take advantage of that.

         

        Driving Into The Resort

        So…first off, Mexico has many security check points in place in the tourist areas.  The look scary because instead of hand guns like we have in Canada, they carry assault rifles.  Lol.  Remember, they are only here to keep the area safe for the tourists.  You will notice two checkpoints between the airport and the resort (which is a quick 20min ride).  There is one outside the airport, and another when the road changes municipalities.  They are not interested in the tourists, they are looking for drunk drivers, no plates, etc.  Same as what our ride program here does…they just do it all day.  Once the bus/van/whatever you are taking pulls off the highway, it looks like you are heading into the mangroves to never be seen again.  Chill…you are going the right way.  You will go through a small town, make a right and come to the resort.

         

        The Resort – I figured if we helped lay out some common challenges up front, disappointments can be avoided. 

         

        Time Share – or Vacation Club, as the resort calls it. 

        You will all probably be approached about this.  They will ask you for breakfast, or to visit another resort for 90 mins, offer spa or excursion credits, and try to sell you their package.  90 mins is never 90 mins, and it is grossly overpriced. If you are interested – by all means, do it.  If you are not (which is how we feel) firmly say “NO” and they will leave you alone.  You have been warned – so no complaining if you fall for it. lol

         

        Restaurants – there are 5 a la carte restaurants and a buffet available for meals, as well as included 24hr room service. 

        Breakfast – the buffet is open and for preferred category rooms there is an a la carte available. 

        Lunch – the buffet is open, there is a pool side grill at the adult pool, and there is also a restaurant near the pool and beach that has an a la carte option.

        Dinner – 5 a la carte options and a buffet.  Each night different ones are open.

         

        No reservations are required (unless you want the teppanyaki table at the Japanese restaurant).  You go and put your name in, and if there is a wait they will send you on your way with a buzzer.  So relax, have a cocktail and enjoy.  Don’t like your meal?  Order a different one.  Server isn’t nice? You can switch restaurants.  We have even enjoyed appetizers so much at one of them that we went there first for appies and elsewhere for dinner.  It is completely flexible. 

         

        There is a dress code for some of the restaurants (except buffet).  Mostly just the men need long pants, dress shoes and collared shirts.  No sloppy jeans, flip flops, hats or t-shirts.  The ladies just need to look pretty – which we all already do!

         

        SunDial Daily

        There is a great info sheet dropped off to your room nightly.  It outlines the next day’s weather, activities, drinks of the day and which restaurants are open the following evening.  It is very helpful.  If anyone is celebrating any special occasions (birthday, anniversary etc) let them know, and you will get some special treats.  They will feature it in here as well.

         

        Check In

        There is not a typical front desk here.  There are office style desks with chairs.  They will hand you a cool glass of champagne on arrival – so let them know you are here and relax, as sometimes this takes a bit with a larger group.  Should you arrive prior to 3pm, your room will more than likely not be ready yet.  I suggest packing a swimsuit and cover up in your carryon for a quick change, so you can go out and enjoy the time in the sun before it is ready.  You will be able to enjoy the restaurants, pools, bars etc during this time.  If you have booked the preferred category, advise them when you arrive and they will take you to a different area to check in.  This resort does not require the wearing of bracelets – which is great.  I suggest that while you are checking in, you confirm that your room has the bed request you need (i.e. king or doubles).  It is better for you to clarify this up front then to get to your room and discover it isn’t what you wanted.  This will happen – it always does – but they will move you.

         

        The Beach

        For those who have read reviews on Trip Advisor, a common theme is that the beach is rocky.  This is the case.  There are spots on either end of the resort that are clear for swimming, so no worries!  The beach itself is sandy and pretty – the rocks just affect the swimming.  If you are concerned, bring some water shoes.  There are no towel cards at this resort – which we love.  Have all the towels you want! 

         

        Tipping

        Always a hot topic.  Yes, tips are included in the cost of your trip – so it is up to you.  We tip on good service, you can do what you please.  We bring US 1’s with us, as they are widely accepted and appreciated.

         

        Bargaining

        NEVER pay the price they tell you, anywhere in Mexico, for anything.  They always start out high, and will always go much lower.  So…practice your negotiation skills J  if you are taking a cab anywhere, be sure to confirm the rate up front with the driver.  If the driver has translation issues, just ask the bell hop for help.  The price is almost always round trip, as they generally sit and wait for you.

         

        Water

        No – eating an ice cube will not kill you.  All the water at the resort (including the taps in your room) comes through a treatment process.  There is bottled water in your rooms, and at all the bars if you have any concerns.  I wouldn’t chance drinking a glass of water from the tap, but brushing my teeth has always been fine.   If you find you have a very sensitive stomach – pick up some Dukoral three weeks before the trip.  You can get it at any pharmacy, and it is an oral med you drink.  It will help with any “Big D” that might appear. 

         

        $200 Resort Credit

        This is another hot topic on Trip Advisor.  Each room is given $200 in resort credits.  There are stipulations on how they are spent – and this confusion leads to negative commentary.  So…thought we would clear it up.  You get $40, in $10 increments, for wine.  You can purchase a bottle from the upgraded wine list, and use a $10 coupon towards its purchase.  You cannot apply more than 1 towards the one bottle.  This is the same with the Spa certificates…if memory serves me right, it is $40 at a time that can be used towards the spa.  We have found them useful for the wine (surprise, surprise) but not as useful for the spa.  Typically, someone will walk around during the day offering deals on certain treatments that work out better than what you would pay with the credit applied.  If you are ever unsure, just ask.

         

        Pools

        NOW Jade has two pools.  The family pool is very large, and home to the daily fun activities.  There is a swim up bar, lots of loungers, fun music etc.  Everyone is allowed here.  The second pool is located on the preferred side of the resort and is for Adults only.  This is available to all guests of the hotel, provided you are over 18.  There is a swim up bar there, and a small grill but the music and activities are light on that side.  Much better for the relaxing vacation experience.

         

        Photography

        NOW Jade offers Adventure Photos.  They are onsite photographers that will do a photo shoot with you, your friends, family etc, free of charge.  They do charge rather handsomely for the pictures – but can be a nice memento to take home.  We have done this in the past and were really happy with them.  The shoot costs you nothing, and you are not obligated to purchase any of the images if you so choose.

         

        Room Safe and Valuables

        Regardless of how nice the resort is, we are still in a foreign country.  Use your safe, in the closet in your room, all the time.  Never leave out tech equipment, jewelry, cash or travel documents.  Just make sure you lock it up before you go out of your room to avoid any disappointment.  The safes will fit a laptop – should you be bringing one.  I suggest you also pack all of these items, and any meds you need, in your carryon bag with you.  I have spent 5 days in Mexico without my luggage before – and it sucks. 

         

        The CrossPack.

        Jeff and I are thinking of copywriting this term. Lol.  After the 5 days, no bag trip, we learned to cross pack.  His bag holds half of my stuff, and mine half of his.  That way, if one bag goes missing, you still have something to wear.  Another lesson learned is that ziplock bags can save you from horrible disappointment when your tanning oil decides it wants to open mid flight.  We have some photographic proof of this oops.  Now – we double bag anything that can leak.

         

         

        It isn’t that we think you are all morons – lol – we just wanted to share some knowledge, so everyone is prepared.  We can’t wait to get there – 7 more weeks after tomorrow!!



        #1687 1dutchie

        1dutchie
        • Newbie
        • 82 posts
        • Wedding Date:January 16, 2014
        • Wedding Location:Beach
        • LocationNow Jade Riviera

        Posted 01 March 2013 - 11:04 AM

        Originally Posted by Lindsay Green 

        Hi All

         

        we are 7 weeks out from the wedding - and I have got in the habit of sending email updates to our guests.  This month, I decided to review all the negative reviews on TA, and provide some tips.  This way everyone is prepared for the trip.  Thought I would add it here, in case it can help other brides.  I cannot believe how fast the time is flying by...

         

        Hi Everybody!

         

        Well, we wanted to send this email on the 8 week countdown day – but unfortunately work got in the way! So here it is – 53 days, 1272 hours, 76,320 minutes and 4,579,200 seconds till we arrive!  But who’s counting?

         

        OK – work got in the way again…53 days, 1264 hrs, 75,840 minutes, 4,550,400 seconds.

         

        Everything is coming together nicely – just a few minor things to take care of now.  So…for this month’s email, we thought we would include some tips and advice on the resort, as well as Mexico in general. 

         

        PLEASE CHECK YOUR PASSPORT AND MAKE SURE IT IS VALID FOR SIX MONTHS AFTER WE LEAVE FOR THE TRIP.  THIS IS A MEXICAN RULE, AND THEY WILL NOT LET YOU IN.  Check it while you read this, so nobody is scrambling for a 24hr rush passport.  Jeff may or may not have had to do this before.

         

         

        Airport and Transportation

        When you arrive at the airport in Cancun, you are ushered to their customs.  Make sure you fill out your form on the plane when they give it to you – in its entirety (including signatures).  If you don’t have it filled out, or are missing info, they make you go to the back of the line.  This is NOT fun.  After you clear customs, they will hand you back a small piece of the form – hold on to this for your return.  It is your tourist card and you need it to leave the country.

        Once you get through customs, you are released to the baggage claim area.  There is a bathroom here – generally where I put on my shorts!  Bags take a little longer in Mexico … actually most things do.  Relax, you are on island time now.  After you claim your bags, get in the big line and put them through the scanner…after the scanner you collect them, hit a button – if you get a green light, you are good to go.  Red light…inspection time.  Walk ALL THE WAY to the end of the hall and out the doors.  Even if someone in the hall says they can help – they can’t.  Timeshare pitches.  Transportation will be outside.  If you are with Air Canada – they will have a sign, same with private transport etc. 

         

        Transportation

        If you booked flight and room with Flight Centre – transfers to and from the airport are included.  If you booked room only, you will need to get transportation yourself.  We generally use besttransfers.com, and they are better priced than a taxi is.  You book online and can pay with credit card or cash upon arrival.  Here are the costs:

        1 person – van private transfer - $70 round trip

        4 people – van private transfer - $80 round trip

        I think some of you are in this boat – as they are flying in from the states.  We can look at when everyone’s flights are due in and see if we can take advantage of that.

         

        Driving Into The Resort

        So…first off, Mexico has many security check points in place in the tourist areas.  The look scary because instead of hand guns like we have in Canada, they carry assault rifles.  Lol.  Remember, they are only here to keep the area safe for the tourists.  You will notice two checkpoints between the airport and the resort (which is a quick 20min ride).  There is one outside the airport, and another when the road changes municipalities.  They are not interested in the tourists, they are looking for drunk drivers, no plates, etc.  Same as what our ride program here does…they just do it all day.  Once the bus/van/whatever you are taking pulls off the highway, it looks like you are heading into the mangroves to never be seen again.  Chill…you are going the right way.  You will go through a small town, make a right and come to the resort.

         

        The Resort – I figured if we helped lay out some common challenges up front, disappointments can be avoided. 

         

        Time Share – or Vacation Club, as the resort calls it. 

        You will all probably be approached about this.  They will ask you for breakfast, or to visit another resort for 90 mins, offer spa or excursion credits, and try to sell you their package.  90 mins is never 90 mins, and it is grossly overpriced. If you are interested – by all means, do it.  If you are not (which is how we feel) firmly say “NO” and they will leave you alone.  You have been warned – so no complaining if you fall for it. lol

         

        Restaurants – there are 5 a la carte restaurants and a buffet available for meals, as well as included 24hr room service. 

        Breakfast – the buffet is open and for preferred category rooms there is an a la carte available. 

        Lunch – the buffet is open, there is a pool side grill at the adult pool, and there is also a restaurant near the pool and beach that has an a la carte option.

        Dinner – 5 a la carte options and a buffet.  Each night different ones are open.

         

        No reservations are required (unless you want the teppanyaki table at the Japanese restaurant).  You go and put your name in, and if there is a wait they will send you on your way with a buzzer.  So relax, have a cocktail and enjoy.  Don’t like your meal?  Order a different one.  Server isn’t nice? You can switch restaurants.  We have even enjoyed appetizers so much at one of them that we went there first for appies and elsewhere for dinner.  It is completely flexible. 

         

        There is a dress code for some of the restaurants (except buffet).  Mostly just the men need long pants, dress shoes and collared shirts.  No sloppy jeans, flip flops, hats or t-shirts.  The ladies just need to look pretty – which we all already do!

         

        SunDial Daily

        There is a great info sheet dropped off to your room nightly.  It outlines the next day’s weather, activities, drinks of the day and which restaurants are open the following evening.  It is very helpful.  If anyone is celebrating any special occasions (birthday, anniversary etc) let them know, and you will get some special treats.  They will feature it in here as well.

         

        Check In

        There is not a typical front desk here.  There are office style desks with chairs.  They will hand you a cool glass of champagne on arrival – so let them know you are here and relax, as sometimes this takes a bit with a larger group.  Should you arrive prior to 3pm, your room will more than likely not be ready yet.  I suggest packing a swimsuit and cover up in your carryon for a quick change, so you can go out and enjoy the time in the sun before it is ready.  You will be able to enjoy the restaurants, pools, bars etc during this time.  If you have booked the preferred category, advise them when you arrive and they will take you to a different area to check in.  This resort does not require the wearing of bracelets – which is great.  I suggest that while you are checking in, you confirm that your room has the bed request you need (i.e. king or doubles).  It is better for you to clarify this up front then to get to your room and discover it isn’t what you wanted.  This will happen – it always does – but they will move you.

         

        The Beach

        For those who have read reviews on Trip Advisor, a common theme is that the beach is rocky.  This is the case.  There are spots on either end of the resort that are clear for swimming, so no worries!  The beach itself is sandy and pretty – the rocks just affect the swimming.  If you are concerned, bring some water shoes.  There are no towel cards at this resort – which we love.  Have all the towels you want! 

         

        Tipping

        Always a hot topic.  Yes, tips are included in the cost of your trip – so it is up to you.  We tip on good service, you can do what you please.  We bring US 1’s with us, as they are widely accepted and appreciated.

         

        Bargaining

        NEVER pay the price they tell you, anywhere in Mexico, for anything.  They always start out high, and will always go much lower.  So…practice your negotiation skills J  if you are taking a cab anywhere, be sure to confirm the rate up front with the driver.  If the driver has translation issues, just ask the bell hop for help.  The price is almost always round trip, as they generally sit and wait for you.

         

        Water

        No – eating an ice cube will not kill you.  All the water at the resort (including the taps in your room) comes through a treatment process.  There is bottled water in your rooms, and at all the bars if you have any concerns.  I wouldn’t chance drinking a glass of water from the tap, but brushing my teeth has always been fine.   If you find you have a very sensitive stomach – pick up some Dukoral three weeks before the trip.  You can get it at any pharmacy, and it is an oral med you drink.  It will help with any “Big D” that might appear. 

         

        $200 Resort Credit

        This is another hot topic on Trip Advisor.  Each room is given $200 in resort credits.  There are stipulations on how they are spent – and this confusion leads to negative commentary.  So…thought we would clear it up.  You get $40, in $10 increments, for wine.  You can purchase a bottle from the upgraded wine list, and use a $10 coupon towards its purchase.  You cannot apply more than 1 towards the one bottle.  This is the same with the Spa certificates…if memory serves me right, it is $40 at a time that can be used towards the spa.  We have found them useful for the wine (surprise, surprise) but not as useful for the spa.  Typically, someone will walk around during the day offering deals on certain treatments that work out better than what you would pay with the credit applied.  If you are ever unsure, just ask.

         

        Pools

        NOW Jade has two pools.  The family pool is very large, and home to the daily fun activities.  There is a swim up bar, lots of loungers, fun music etc.  Everyone is allowed here.  The second pool is located on the preferred side of the resort and is for Adults only.  This is available to all guests of the hotel, provided you are over 18.  There is a swim up bar there, and a small grill but the music and activities are light on that side.  Much better for the relaxing vacation experience.

         

        Photography

        NOW Jade offers Adventure Photos.  They are onsite photographers that will do a photo shoot with you, your friends, family etc, free of charge.  They do charge rather handsomely for the pictures – but can be a nice memento to take home.  We have done this in the past and were really happy with them.  The shoot costs you nothing, and you are not obligated to purchase any of the images if you so choose.

         

        Room Safe and Valuables

        Regardless of how nice the resort is, we are still in a foreign country.  Use your safe, in the closet in your room, all the time.  Never leave out tech equipment, jewelry, cash or travel documents.  Just make sure you lock it up before you go out of your room to avoid any disappointment.  The safes will fit a laptop – should you be bringing one.  I suggest you also pack all of these items, and any meds you need, in your carryon bag with you.  I have spent 5 days in Mexico without my luggage before – and it sucks. 

         

        The CrossPack.

        Jeff and I are thinking of copywriting this term. Lol.  After the 5 days, no bag trip, we learned to cross pack.  His bag holds half of my stuff, and mine half of his.  That way, if one bag goes missing, you still have something to wear.  Another lesson learned is that ziplock bags can save you from horrible disappointment when your tanning oil decides it wants to open mid flight.  We have some photographic proof of this oops.  Now – we double bag anything that can leak.

         

         

        It isn’t that we think you are all morons – lol – we just wanted to share some knowledge, so everyone is prepared.  We can’t wait to get there – 7 more weeks after tomorrow!!

        PLEASE CHECK YOUR PASSPORT AND MAKE SURE IT IS VALID FOR SIX MONTHS AFTER WE LEAVE FOR THE TRIP. THIS IS A MEXICAN RULE, AND THEY WILL NOT LET YOU IN. Check it while you read this, so nobody is scrambling for a 24hr rush passport. Jeff may or may not have had to do this before.

         

        Yikes! Is this really true?????????????????????????????????????????????????? We are arriving on January 12-26. We are flying out of Ottawa, Canada and my passport expires mid May 2014. I have a European passport because I still have my Dutch citizenship. In order for me to get a new passport it would be really time consuming and a waste of money considering I will be getting a last name change and Canadian passport after that also..


        ~46 Guest Booked~ plus Bride, Groom & our 2 boys!

         


        #1688 AnaSteele58

        AnaSteele58
        • Jr. Member
        • 381 posts

          Posted 01 March 2013 - 02:03 PM

          Hi All we are 7 weeks out from the wedding - and I have got in the habit of sending email updates to our guests.  This month, I decided to review all the negative reviews on TA, and provide some tips.  This way everyone is prepared for the trip.  Thought I would add it here, in case it can help other brides.  I cannot believe how fast the time is flying by... Hi Everybody!   Well, we wanted to send this email on the 8 week countdown day – but unfortunately work got in the way! So here it is – 53 days, 1272 hours, 76,320 minutes and 4,579,200 seconds till we arrive!  But who’s counting?   OK – work got in the way again…53 days, 1264 hrs, 75,840 minutes, 4,550,400 seconds.   Everything is coming together nicely – just a few minor things to take care of now.  So…for this month’s email, we thought we would include some tips and advice on the resort, as well as Mexico in general.    PLEASE CHECK YOUR PASSPORT AND MAKE SURE IT IS VALID FOR SIX MONTHS AFTER WE LEAVE FOR THE TRIP.  THIS IS A MEXICAN RULE, AND THEY WILL NOT LET YOU IN.  Check it while you read this, so nobody is scrambling for a 24hr rush passport.  Jeff may or may not have had to do this before.     Airport and Transportation When you arrive at the airport in Cancun, you are ushered to their customs.  Make sure you fill out your form on the plane when they give it to you – in its entirety (including signatures).  If you don’t have it filled out, or are missing info, they make you go to the back of the line.  This is NOT fun.  After you clear customs, they will hand you back a small piece of the form – hold on to this for your return.  It is your tourist card and you need it to leave the country. Once you get through customs, you are released to the baggage claim area.  There is a bathroom here – generally where I put on my shorts!  Bags take a little longer in Mexico … actually most things do.  Relax, you are on island time now.  After you claim your bags, get in the big line and put them through the scanner…after the scanner you collect them, hit a button – if you get a green light, you are good to go.  Red light…inspection time.  Walk ALL THE WAY to the end of the hall and out the doors.  Even if someone in the hall says they can help – they can’t.  Timeshare pitches.  Transportation will be outside.  If you are with Air Canada – they will have a sign, same with private transport etc.    Transportation If you booked flight and room with Flight Centre – transfers to and from the airport are included.  If you booked room only, you will need to get transportation yourself.  We generally use besttransfers.com, and they are better priced than a taxi is.  You book online and can pay with credit card or cash upon arrival.  Here are the costs: 1 person – van private transfer - $70 round trip 4 people – van private transfer - $80 round trip I think some of you are in this boat – as they are flying in from the states.  We can look at when everyone’s flights are due in and see if we can take advantage of that.   Driving Into The Resort So…first off, Mexico has many security check points in place in the tourist areas.  The look scary because instead of hand guns like we have in Canada, they carry assault rifles.  Lol.  Remember, they are only here to keep the area safe for the tourists.  You will notice two checkpoints between the airport and the resort (which is a quick 20min ride).  There is one outside the airport, and another when the road changes municipalities.  They are not interested in the tourists, they are looking for drunk drivers, no plates, etc.  Same as what our ride program here does…they just do it all day.  Once the bus/van/whatever you are taking pulls off the highway, it looks like you are heading into the mangroves to never be seen again.  Chill…you are going the right way.  You will go through a small town, make a right and come to the resort.   The Resort – I figured if we helped lay out some common challenges up front, disappointments can be avoided.    Time Share – or Vacation Club, as the resort calls it.  You will all probably be approached about this.  They will ask you for breakfast, or to visit another resort for 90 mins, offer spa or excursion credits, and try to sell you their package.  90 mins is never 90 mins, and it is grossly overpriced. If you are interested – by all means, do it.  If you are not (which is how we feel) firmly say “NO” and they will leave you alone.  You have been warned – so no complaining if you fall for it. lol   Restaurants – there are 5 a la carte restaurants and a buffet available for meals, as well as included 24hr room service.  Breakfast – the buffet is open and for preferred category rooms there is an a la carte available.  Lunch – the buffet is open, there is a pool side grill at the adult pool, and there is also a restaurant near the pool and beach that has an a la carte option. Dinner – 5 a la carte options and a buffet.  Each night different ones are open.   No reservations are required (unless you want the teppanyaki table at the Japanese restaurant).  You go and put your name in, and if there is a wait they will send you on your way with a buzzer.  So relax, have a cocktail and enjoy.  Don’t like your meal?  Order a different one.  Server isn’t nice? You can switch restaurants.  We have even enjoyed appetizers so much at one of them that we went there first for appies and elsewhere for dinner.  It is completely flexible.    There is a dress code for some of the restaurants (except buffet).  Mostly just the men need long pants, dress shoes and collared shirts.  No sloppy jeans, flip flops, hats or t-shirts.  The ladies just need to look pretty – which we all already do!   SunDial Daily There is a great info sheet dropped off to your room nightly.  It outlines the next day’s weather, activities, drinks of the day and which restaurants are open the following evening.  It is very helpful.  If anyone is celebrating any special occasions (birthday, anniversary etc) let them know, and you will get some special treats.  They will feature it in here as well.   Check In There is not a typical front desk here.  There are office style desks with chairs.  They will hand you a cool glass of champagne on arrival – so let them know you are here and relax, as sometimes this takes a bit with a larger group.  Should you arrive prior to 3pm, your room will more than likely not be ready yet.  I suggest packing a swimsuit and cover up in your carryon for a quick change, so you can go out and enjoy the time in the sun before it is ready.  You will be able to enjoy the restaurants, pools, bars etc during this time.  If you have booked the preferred category, advise them when you arrive and they will take you to a different area to check in.  This resort does not require the wearing of bracelets – which is great.  I suggest that while you are checking in, you confirm that your room has the bed request you need (i.e. king or doubles).  It is better for you to clarify this up front then to get to your room and discover it isn’t what you wanted.  This will happen – it always does – but they will move you.   The Beach For those who have read reviews on Trip Advisor, a common theme is that the beach is rocky.  This is the case.  There are spots on either end of the resort that are clear for swimming, so no worries!  The beach itself is sandy and pretty – the rocks just affect the swimming.  If you are concerned, bring some water shoes.  There are no towel cards at this resort – which we love.  Have all the towels you want!    Tipping Always a hot topic.  Yes, tips are included in the cost of your trip – so it is up to you.  We tip on good service, you can do what you please.  We bring US 1’s with us, as they are widely accepted and appreciated.   Bargaining NEVER pay the price they tell you, anywhere in Mexico, for anything.  They always start out high, and will always go much lower.  So…practice your negotiation skills J  if you are taking a cab anywhere, be sure to confirm the rate up front with the driver.  If the driver has translation issues, just ask the bell hop for help.  The price is almost always round trip, as they generally sit and wait for you.   Water No – eating an ice cube will not kill you.  All the water at the resort (including the taps in your room) comes through a treatment process.  There is bottled water in your rooms, and at all the bars if you have any concerns.  I wouldn’t chance drinking a glass of water from the tap, but brushing my teeth has always been fine.   If you find you have a very sensitive stomach – pick up some Dukoral three weeks before the trip.  You can get it at any pharmacy, and it is an oral med you drink.  It will help with any “Big D” that might appear.    $200 Resort Credit This is another hot topic on Trip Advisor.  Each room is given $200 in resort credits.  There are stipulations on how they are spent – and this confusion leads to negative commentary.  So…thought we would clear it up.  You get $40, in $10 increments, for wine.  You can purchase a bottle from the upgraded wine list, and use a $10 coupon towards its purchase.  You cannot apply more than 1 towards the one bottle.  This is the same with the Spa certificates…if memory serves me right, it is $40 at a time that can be used towards the spa.  We have found them useful for the wine (surprise, surprise) but not as useful for the spa.  Typically, someone will walk around during the day offering deals on certain treatments that work out better than what you would pay with the credit applied.  If you are ever unsure, just ask.   Pools NOW Jade has two pools.  The family pool is very large, and home to the daily fun activities.  There is a swim up bar, lots of loungers, fun music etc.  Everyone is allowed here.  The second pool is located on the preferred side of the resort and is for Adults only.  This is available to all guests of the hotel, provided you are over 18.  There is a swim up bar there, and a small grill but the music and activities are light on that side.  Much better for the relaxing vacation experience.   Photography NOW Jade offers Adventure Photos.  They are onsite photographers that will do a photo shoot with you, your friends, family etc, free of charge.  They do charge rather handsomely for the pictures – but can be a nice memento to take home.  We have done this in the past and were really happy with them.  The shoot costs you nothing, and you are not obligated to purchase any of the images if you so choose.   Room Safe and Valuables Regardless of how nice the resort is, we are still in a foreign country.  Use your safe, in the closet in your room, all the time.  Never leave out tech equipment, jewelry, cash or travel documents.  Just make sure you lock it up before you go out of your room to avoid any disappointment.  The safes will fit a laptop – should you be bringing one.  I suggest you also pack all of these items, and any meds you need, in your carryon bag with you.  I have spent 5 days in Mexico without my luggage before – and it sucks.    The CrossPack. Jeff and I are thinking of copywriting this term. Lol.  After the 5 days, no bag trip, we learned to cross pack.  His bag holds half of my stuff, and mine half of his.  That way, if one bag goes missing, you still have something to wear.  Another lesson learned is that ziplock bags can save you from horrible disappointment when your tanning oil decides it wants to open mid flight.  We have some photographic proof of this oops.  Now – we double bag anything that can leak.     It isn’t that we think you are all morons – lol – we just wanted to share some knowledge, so everyone is prepared.  We can’t wait to get there – 7 more weeks after tomorrow!!

          Thanks for sharing these great tips!

          #1689 khunt29

          khunt29
          • Jr. Member
          • 351 posts

            Posted 01 March 2013 - 06:07 PM

            Originally Posted by Lindsay Green 

            Hi All

             

            we are 7 weeks out from the wedding - and I have got in the habit of sending email updates to our guests.  This month, I decided to review all the negative reviews on TA, and provide some tips.  This way everyone is prepared for the trip.  Thought I would add it here, in case it can help other brides.  I cannot believe how fast the time is flying by...

             

            Hi Everybody!

             

            Well, we wanted to send this email on the 8 week countdown day – but unfortunately work got in the way! So here it is – 53 days, 1272 hours, 76,320 minutes and 4,579,200 seconds till we arrive!  But who’s counting?

             

            OK – work got in the way again…53 days, 1264 hrs, 75,840 minutes, 4,550,400 seconds.

             

            Everything is coming together nicely – just a few minor things to take care of now.  So…for this month’s email, we thought we would include some tips and advice on the resort, as well as Mexico in general. 

             

            PLEASE CHECK YOUR PASSPORT AND MAKE SURE IT IS VALID FOR SIX MONTHS AFTER WE LEAVE FOR THE TRIP.  THIS IS A MEXICAN RULE, AND THEY WILL NOT LET YOU IN.  Check it while you read this, so nobody is scrambling for a 24hr rush passport.  Jeff may or may not have had to do this before.

             

             

            Airport and Transportation

            When you arrive at the airport in Cancun, you are ushered to their customs.  Make sure you fill out your form on the plane when they give it to you – in its entirety (including signatures).  If you don’t have it filled out, or are missing info, they make you go to the back of the line.  This is NOT fun.  After you clear customs, they will hand you back a small piece of the form – hold on to this for your return.  It is your tourist card and you need it to leave the country.

            Once you get through customs, you are released to the baggage claim area.  There is a bathroom here – generally where I put on my shorts!  Bags take a little longer in Mexico … actually most things do.  Relax, you are on island time now.  After you claim your bags, get in the big line and put them through the scanner…after the scanner you collect them, hit a button – if you get a green light, you are good to go.  Red light…inspection time.  Walk ALL THE WAY to the end of the hall and out the doors.  Even if someone in the hall says they can help – they can’t.  Timeshare pitches.  Transportation will be outside.  If you are with Air Canada – they will have a sign, same with private transport etc. 

             

            Transportation

            If you booked flight and room with Flight Centre – transfers to and from the airport are included.  If you booked room only, you will need to get transportation yourself.  We generally use besttransfers.com, and they are better priced than a taxi is.  You book online and can pay with credit card or cash upon arrival.  Here are the costs:

            1 person – van private transfer - $70 round trip

            4 people – van private transfer - $80 round trip

            I think some of you are in this boat – as they are flying in from the states.  We can look at when everyone’s flights are due in and see if we can take advantage of that.

             

            Driving Into The Resort

            So…first off, Mexico has many security check points in place in the tourist areas.  The look scary because instead of hand guns like we have in Canada, they carry assault rifles.  Lol.  Remember, they are only here to keep the area safe for the tourists.  You will notice two checkpoints between the airport and the resort (which is a quick 20min ride).  There is one outside the airport, and another when the road changes municipalities.  They are not interested in the tourists, they are looking for drunk drivers, no plates, etc.  Same as what our ride program here does…they just do it all day.  Once the bus/van/whatever you are taking pulls off the highway, it looks like you are heading into the mangroves to never be seen again.  Chill…you are going the right way.  You will go through a small town, make a right and come to the resort.

             

            The Resort – I figured if we helped lay out some common challenges up front, disappointments can be avoided. 

             

            Time Share – or Vacation Club, as the resort calls it. 

            You will all probably be approached about this.  They will ask you for breakfast, or to visit another resort for 90 mins, offer spa or excursion credits, and try to sell you their package.  90 mins is never 90 mins, and it is grossly overpriced. If you are interested – by all means, do it.  If you are not (which is how we feel) firmly say “NO” and they will leave you alone.  You have been warned – so no complaining if you fall for it. lol

             

            Restaurants – there are 5 a la carte restaurants and a buffet available for meals, as well as included 24hr room service. 

            Breakfast – the buffet is open and for preferred category rooms there is an a la carte available. 

            Lunch – the buffet is open, there is a pool side grill at the adult pool, and there is also a restaurant near the pool and beach that has an a la carte option.

            Dinner – 5 a la carte options and a buffet.  Each night different ones are open.

             

            No reservations are required (unless you want the teppanyaki table at the Japanese restaurant).  You go and put your name in, and if there is a wait they will send you on your way with a buzzer.  So relax, have a cocktail and enjoy.  Don’t like your meal?  Order a different one.  Server isn’t nice? You can switch restaurants.  We have even enjoyed appetizers so much at one of them that we went there first for appies and elsewhere for dinner.  It is completely flexible. 

             

            There is a dress code for some of the restaurants (except buffet).  Mostly just the men need long pants, dress shoes and collared shirts.  No sloppy jeans, flip flops, hats or t-shirts.  The ladies just need to look pretty – which we all already do!

             

            SunDial Daily

            There is a great info sheet dropped off to your room nightly.  It outlines the next day’s weather, activities, drinks of the day and which restaurants are open the following evening.  It is very helpful.  If anyone is celebrating any special occasions (birthday, anniversary etc) let them know, and you will get some special treats.  They will feature it in here as well.

             

            Check In

            There is not a typical front desk here.  There are office style desks with chairs.  They will hand you a cool glass of champagne on arrival – so let them know you are here and relax, as sometimes this takes a bit with a larger group.  Should you arrive prior to 3pm, your room will more than likely not be ready yet.  I suggest packing a swimsuit and cover up in your carryon for a quick change, so you can go out and enjoy the time in the sun before it is ready.  You will be able to enjoy the restaurants, pools, bars etc during this time.  If you have booked the preferred category, advise them when you arrive and they will take you to a different area to check in.  This resort does not require the wearing of bracelets – which is great.  I suggest that while you are checking in, you confirm that your room has the bed request you need (i.e. king or doubles).  It is better for you to clarify this up front then to get to your room and discover it isn’t what you wanted.  This will happen – it always does – but they will move you.

             

            The Beach

            For those who have read reviews on Trip Advisor, a common theme is that the beach is rocky.  This is the case.  There are spots on either end of the resort that are clear for swimming, so no worries!  The beach itself is sandy and pretty – the rocks just affect the swimming.  If you are concerned, bring some water shoes.  There are no towel cards at this resort – which we love.  Have all the towels you want! 

             

            Tipping

            Always a hot topic.  Yes, tips are included in the cost of your trip – so it is up to you.  We tip on good service, you can do what you please.  We bring US 1’s with us, as they are widely accepted and appreciated.

             

            Bargaining

            NEVER pay the price they tell you, anywhere in Mexico, for anything.  They always start out high, and will always go much lower.  So…practice your negotiation skills J  if you are taking a cab anywhere, be sure to confirm the rate up front with the driver.  If the driver has translation issues, just ask the bell hop for help.  The price is almost always round trip, as they generally sit and wait for you.

             

            Water

            No – eating an ice cube will not kill you.  All the water at the resort (including the taps in your room) comes through a treatment process.  There is bottled water in your rooms, and at all the bars if you have any concerns.  I wouldn’t chance drinking a glass of water from the tap, but brushing my teeth has always been fine.   If you find you have a very sensitive stomach – pick up some Dukoral three weeks before the trip.  You can get it at any pharmacy, and it is an oral med you drink.  It will help with any “Big D” that might appear. 

             

            $200 Resort Credit

            This is another hot topic on Trip Advisor.  Each room is given $200 in resort credits.  There are stipulations on how they are spent – and this confusion leads to negative commentary.  So…thought we would clear it up.  You get $40, in $10 increments, for wine.  You can purchase a bottle from the upgraded wine list, and use a $10 coupon towards its purchase.  You cannot apply more than 1 towards the one bottle.  This is the same with the Spa certificates…if memory serves me right, it is $40 at a time that can be used towards the spa.  We have found them useful for the wine (surprise, surprise) but not as useful for the spa.  Typically, someone will walk around during the day offering deals on certain treatments that work out better than what you would pay with the credit applied.  If you are ever unsure, just ask.

             

            Pools

            NOW Jade has two pools.  The family pool is very large, and home to the daily fun activities.  There is a swim up bar, lots of loungers, fun music etc.  Everyone is allowed here.  The second pool is located on the preferred side of the resort and is for Adults only.  This is available to all guests of the hotel, provided you are over 18.  There is a swim up bar there, and a small grill but the music and activities are light on that side.  Much better for the relaxing vacation experience.

             

            Photography

            NOW Jade offers Adventure Photos.  They are onsite photographers that will do a photo shoot with you, your friends, family etc, free of charge.  They do charge rather handsomely for the pictures – but can be a nice memento to take home.  We have done this in the past and were really happy with them.  The shoot costs you nothing, and you are not obligated to purchase any of the images if you so choose.

             

            Room Safe and Valuables

            Regardless of how nice the resort is, we are still in a foreign country.  Use your safe, in the closet in your room, all the time.  Never leave out tech equipment, jewelry, cash or travel documents.  Just make sure you lock it up before you go out of your room to avoid any disappointment.  The safes will fit a laptop – should you be bringing one.  I suggest you also pack all of these items, and any meds you need, in your carryon bag with you.  I have spent 5 days in Mexico without my luggage before – and it sucks. 

             

            The CrossPack.

            Jeff and I are thinking of copywriting this term. Lol.  After the 5 days, no bag trip, we learned to cross pack.  His bag holds half of my stuff, and mine half of his.  That way, if one bag goes missing, you still have something to wear.  Another lesson learned is that ziplock bags can save you from horrible disappointment when your tanning oil decides it wants to open mid flight.  We have some photographic proof of this oops.  Now – we double bag anything that can leak.

             

             

            It isn’t that we think you are all morons – lol – we just wanted to share some knowledge, so everyone is prepared.  We can’t wait to get there – 7 more weeks after tomorrow!!

             

             

            Lindsay Green! THANK YOU! This is wonderful and contains SO much useful info- the passport thing makes me nervous, I better send this out to our guests, just in case....

             

            Cheers,

            Kristen



            #1690 khunt29

            khunt29
            • Jr. Member
            • 351 posts

              Posted 01 March 2013 - 06:11 PM

              Hi Ladies,

               

              I don't know if you've all seen this, but Pilar sent me a great doc that shows floorplans, measurements for all the locations, I have attached it here.  If you can't open attachments, send me an email and I will gladly forward it on :)

               

               

              Attached Files






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