OFFICIAL NOW Jade Wedding Thread

[Kal520]

Pilar finally got back to me, a month later! And then barely answered half my questions so I need to email her again with follow up questions, I am going crazy. Also, wanted to compare notes. First the upgraded chairs, she is saying 11% tax per each plus if we don't want to pay double (ridiculous) we will have to pay a 40$ tip/set-up fee. Did anyone else hear this?? Also the dj, I want to swap out live music for a dj, this should be an even trade if I use the dj for 2 hours correct? And lastly the speakers set up, I asked her about speakers for ceremony and she said "the divine package includes speakers for reception" and that's it! So my question wasn't even answered...did anyone end up having to pay for the speakers for the ceremony as well? I am just in a bad mood this morning after waiting so long to hear back, not have my questions answered and then be nickel and dimed way more than I expected.

[Kal520]

Pilar finally got back to me, a month later! And then barely answered half my questions so I need to email her again with follow up questions, I am going crazy. Also, wanted to compare notes. First the upgraded chairs, she is saying 11% tax per each plus if we don't want to pay double (ridiculous) we will have to pay a 40$ tip/set-up fee. Did anyone else hear this?? Also the dj, I want to swap out live music for a dj, this should be an even trade if I use the dj for 2 hours correct? And lastly the speakers set up, I asked her about speakers for ceremony and she said "the divine package includes speakers for reception" and that's it! So my question wasn't even answered...did anyone end up having to pay for the speakers for the ceremony as well? I am just in a bad mood this morning after waiting so long to hear back, not have my questions answered and then be nickel and dimed way more than I expected.

[shannonmarie]

Originally Posted by Kal520 

 

Pilar finally got back to me, a month later! And then barely answered half my questions so I need to email her again with follow up questions, I am going crazy. Also, wanted to compare notes.

First the upgraded chairs, she is saying 11% tax per each plus if we don't want to pay double (ridiculous) we will have to pay a 40$ tip/set-up fee. Did anyone else hear this??

Also the dj, I want to swap out live music for a dj, this should be an even trade if I use the dj for 2 hours correct?

And lastly the speakers set up, I asked her about speakers for ceremony and she said "the divine package includes speakers for reception" and that's it! So my question wasn't even answered...did anyone end up having to pay for the speakers for the ceremony as well?

I am just in a bad mood this morning after waiting so long to hear back, not have my questions answered and then be nickel and dimed way more than I expected.

Ugh! I'm sorry, I would be super frustrated too! 

 

I am not sure about the chairs, I'm using the regular chairs but I'm confused what you mean by paying double or paying a $40 set-up fee. I have heard about a set up fee to set up the supplies you bring, but what do you mean by double? You have to pay for the chairs for ceremony AND reception? I was under the impression they just transfer them from the ceremony to the reception?

 

We are having a DJ in place of the live music for 2 hours. We are paying $350 for each additional hour. 

 

I was also told that the speakers are included for the ceremony in the Divine Package as well. I wasn't told anything being included in the reception. I wonder if that was a typo?

 

Well, I suppose I didn't answer any of your questions! I just realized I asked you even more questions! Sorry

[khunt29]

Originally Posted by Kal520 

 

Pilar finally got back to me, a month later! And then barely answered half my questions so I need to email her again with follow up questions, I am going crazy. Also, wanted to compare notes.

First the upgraded chairs, she is saying 11% tax per each plus if we don't want to pay double (ridiculous) we will have to pay a 40$ tip/set-up fee. Did anyone else hear this??

Also the dj, I want to swap out live music for a dj, this should be an even trade if I use the dj for 2 hours correct?

And lastly the speakers set up, I asked her about speakers for ceremony and she said "the divine package includes speakers for reception" and that's it! So my question wasn't even answered...did anyone end up having to pay for the speakers for the ceremony as well?

I am just in a bad mood this morning after waiting so long to hear back, not have my questions answered and then be nickel and dimed way more than I expected.

Hey There,

 

I don't know about the chair pricing, as we stuck with the banquet chairs & covers- we're trying to skimp whereever we can!

 

About the music:

We traded out the live music for the DJ- 2 hours of service.  So we're using an ipad for the ceremony (AND paying $150 + tax fee)- yep they charge you for that.    We're using the ipad for the first hour of the reception (for dinner, 7-8pm), then the DJ is coming at 8, staying until 10pm.  I couldn't believe they are charging us for the sound system for the ceremony, but we've gone back and forth numerous times with Pilar, and our agent has as well, and no luck. I've attached my invoice here below- this is after we cut back on so much stuff that we didn't want to, but we really couldn't afford all the extras we wanted

 

[berniebags]

Jen, That really sucks. Are you using the resort photographer? My wedding is the 19th.
 

[shannonmarie]

Well Dang! I can't find an email from Pilar stating that the sound system is included for the ceremony! Dang! Maybe I read it on here and just got confused! Ugh! Oh well, guess we'll have to add another $150+ tax onto the bill

[khunt29]

Originally Posted by shannonmarie 

 

Well Dang! I can't find an email from Pilar stating that the sound system is included for the ceremony! Dang! Maybe I read it on here and just got confused! Ugh! Oh well, guess we'll have to add another $150+ tax onto the bill

Hey Shannon,

 

She told us that it is included for one event only- the ceremony and reception being two separate events   We tried, believe me.  I asked her why we couldn't reserve the sound system at 4pm and return it at 8pm (for "one" event" but she said no, because it would involve set-up at two separate locations. Boo...

[khunt29]

I have a question about the vegetarian menu.  I have it already, but emailed Pilar to ask if those people also get their own soup and appetizer and dessert, or if they just get to choose a different entree.  Her response was

FIND ATTACHED HTE VEGETARIAN  OPTIONS  YUO CAN SELECT THEIR MENU

 

Does that mean the entire menu or just the entree?

[shannonmarie]

Originally Posted by khunt29 

 

I have a question about the vegetarian menu.  I have it already, but emailed Pilar to ask if those people also get their own soup and appetizer and dessert, or if they just get to choose a different entree.  Her response was

FIND ATTACHED HTE VEGETARIAN  OPTIONS  YUO CAN SELECT THEIR MENU

 

Does that mean the entire menu or just the entree?

Hmmmm, her responses are so unclear! It sounds to me like she is saying the entire menu.

[shannonmarie]

Originally Posted by khunt29 

 

Hey Shannon,

 

She told us that it is included for one event only- the ceremony and reception being two separate events   We tried, believe me.  I asked her why we couldn't reserve the sound system at 4pm and return it at 8pm (for "one" event" but she said no, because it would involve set-up at two separate locations. Boo...

Oh, so if we only need it for the ceremony, that means it is included?