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erica12

2013 Paradisus Palma Real

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Hey ladies, At the airport now... bummer.. Towards the end of our stay we had a bit of trouble again with the room and the staff at the resort. Management will be hearing from us. The bell boy forgot to pick up our bags at 1pm. We were suppose to check out at that time but had to wait. We planned this yesterday and were guaranteed that he would be there. After calling our butler twice my fiancé decided to carry the bags down. There are no elevators so he walked them down. How could they forget???? my fiancé went to the royal service and asked to speak to a manager who was not available. we have her info and will be emailing her when we get back. My problem with the rooms are some cocaroaches running around everyone in a whole. Which really bugs us.... they also forget to make up our room and turn the room down which was a small problem with us... some people who stayed at the Palma real mentioned that the staff was not nice to them but we did not experience that at royal service... my problem is that if royal service is lacking in some areas what about the regular service. I know that my family will be staying in regular service and are spending big money to spend this special time with us. they should feel royal as well.., don't you think???? I was upset about that... I don't want th not to be taken care of... I think the resort is amazing the food is amazing.. the wedding planners are great and we think that thy can hold an amazing service... but the hotel portion( rooms) are lacking and that's what ppl will pay for... my fiancé said that this is what they need to fix to be perfect. we are planning to invite 200 ppl to our wedding and I want to make sure they are happy and satisfied. Sorry ladies but I had to tell you about my experience. we just left and I am a bit upset that they "forget" certain things. overall I am happy with everything else. before we continue we will have to have a talk with them... I did take pictures and am happy with the decor... the hotel was full not as busy as December from what we heard... boarding now will continue when we get back...

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Originally Posted by angelnjewels View Post

 

Hey ladies,

 

At the airport now... bummer.. Towards the end of our stay we had a bit of trouble again with the room and the staff at the resort. Management will be hearing from us.

 

The bell boy forgot to pick up our bags at 1pm. We were suppose to check out at that time but had to wait. We planned this yesterday and were guaranteed that he would be there. After calling our butler twice my fiancé decided to carry the bags down. There are no elevators so he walked them down.

 

How could they forget?huh.gif my fiancé went to the royal service and asked to speak to a manager who was not available. we have her info and will be emailing her when we get back. My problem with the rooms are some cocaroaches running around everyone in a whole. Which really bugs us.... they also forget to make up our room and turn the room down which was a small problem with us... some people who stayed at the Palma real mentioned that the staff was not nice to them but we did not experience that at royal service... my problem is that if royal service is lacking in some areas what about the regular service. I know that my family will be staying in regular service and are spending big money to spend this special time with us. they should feel royal as well.., don't you think?huh.gif

 

 

I was upset about that... I don't want th not to be taken care of...

 

 

I think the resort is amazing the food is amazing.. the wedding planners are great and we think that thy can hold an amazing service... but the hotel portion( rooms) are lacking and that's what ppl will pay for... my fiancé said that this is what they need to fix to be perfect.

 

 

we are planning to invite 200 ppl to our wedding and I want to make sure they are happy and satisfied.

 

Sorry ladies but I had to tell you about my experience. we just left and I am a bit upset that they "forget" certain things.

 

 

overall I am happy with everything else. before we continue we will have to have a talk with them...

 

I did take pictures and am happy with the decor...

 

the hotel was full not as busy as December from what we heard...

 

boarding now will continue when we get back...

Thanks for your honesty although, your information is a little disconcerting. Bottom line is there are insects everywhere. I have read reviews of other resorts on here as well as tripadvisor and travelocity reviews and they all report waterbugs or other uglies crawling around- which is unfortunate but not a deal breaker- but definitely Nothing anyone wants to see. This is one of the more expensive properties in DR so they should have everything together. The service better be impeccable or they will hear from me as well!

 

I have several friends who have stood there and report it was the most amazing resort they have been to. A few even report going multiple times. I hope for all of our sakes they fix whatever minor issues they have. Waterbugs creep me out and I DO NOT want to see one while we are there. All I need is one more thing for guests to complain about. Everyone is already pissed at us for choosing an expensive resort lol.

 

If you don't mind sharing some pics, post them on the thread in a reply. Curious to see non-professional pics of the place. I'm so worried because when we were going to conduct a site visit I had a death in the family and we could not go. Are you still considering this resort despite the glitches? Hope you find what you are looking for and again, thanks for your review. 

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Hi girls! My romance planning meeting is tomorrow by phone with Bianca. I am excited! Our wedding date is may 19th. Hope it goes well... Anyone starting to exercise in order to fit into your wedding dress? I just started... Super out of shape! Lol! Suzanne

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Originally Posted by EVKnowsitall View Post

 

Thanks for the review Ana- did you not go to the other restaurants because they were closed? Ugh rain- I hope that doesn't happen to us that's certainly every brides nightmare. How was the crowd? Did the resort seem full? I guess its hard to measure when its off season. 

 

What were your complaints about the room service? Did you take any pictures you are willing to share?

 

My biggest regret is the date we selected. Initially when we looked flights for fourth of July weekend weren't high and our travel agent said it wasn't a major holiday because it wasn't long enough. Now the flights are astronomical. I'm afraid some people will not be able to join us. I've already had my father and my sister tell me they most likely won't make it.

 

The group air was the best decision- we locked in $500 round trip per person with taxes included- but they wouldn't give us more than 15 seats and people have to agree to depart and return on the same exact flight. We had people who initially thought to stay just for 3-5 days switch to 7 just to get on the group air because the price was so good. Now we are referring our friends and family to travelocity, cheapcaribbean, cheapoair and other booking sites to try and find packages that are cost effective. 

 

Bottom line- a wedding around ANY holiday is a terrible idea. We did it for that weekend because we figured people wouldn't have to take time off because they already had the fourth of july weekend off but in retrospect- people will take the time off regardless- go for the cheaper times to fly. That is what we should have done :( 

 

 

Hi EV i am going to try to answer your questions. I apologize for my last post and any mixed feelings that you may have. I was really upset about my last issue with the room and how angry my fiance was. We truly did not want to leave there upset.
 
Even though it is busy season it did not feel crowded during the day. There are different sections on the resort. Royal service with its pools and bars. Regular service with its main pool and the swim up bar. There is also the pool for Melia club members with its pool as well. The only time that we felt there was a crowd was at night in the mail lobby where they have their performances. The first night we watched a show with dominican costumes and dancing. There was also a band playing merengue, bachata and salsa. It was very nice. The second night we watched a jazz show and the third night we watched the Le Cirque which was kind of like cirque de sole. Very nice.
 
I did take lots of pictures of the grounds and will be posting them soon.
 
I am uploading them on to my computer.

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Originally Posted by MissyBee View Post

 

eek.... Cockroaches?!?!?

 

In your opinion, which would be the best restaurant to host a welcome dinner? I was thinking maybe bana?

 

Hello Missybee,

 

Yes i did not like the cockroaches. To tell you that the last night our butler prepared a nice bubble bath for us with rose petals but we did not enjoy it since there was a pretty big roach on the tub. My fiance killed it and said he refused to get in because he did see a few right by the tub. :(

 

Anyway the bana restaurant is huge. This is where they have a section for sushi and habachi. Very nice. we had the habachi and it was amazing. the decor is nice as well. The waiters are also friendly.

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