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Travel Agent to Avoid: Jet Set Bride/STG Tours

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#1 Candice Clarke

Candice Clarke
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  • 6 posts

    Posted 06 March 2012 - 02:19 PM

    Hello ladies!

    This is my first post, and I hope that it is helpful to all of you planning a destination wedding and planning on using a travel agent!


    I want to share my bad experience with Jet Set Bride aka STG Tours www.jetsetbride.com or www.stgtours.com. It is a one woman show, with one agent - Gai Spann. I began my destination wedding travel planning with her for my 40 guests to the Riviera Maya Mexico, but about 3 months into it (AFTER my invitations had gone out with her info) I had no other choice but to fire her. She is "green" with an obvious lack of experience and business sense/etiquette.


    First, I only note that she is a one woman show because when she is not in the "office" no one is in the office. As she is a "travel agent" she spends her time doing that - traveling. She was almost never in the office, on her way back to the office, or in an area with no cell phone or email service. I can't begin to tell you how unprofessional she is. Not only was her response time so slow with my guests or myself (I'm talking weeks, not days), she often changed her story - and rates! One guest was hounding her to just make a payment and was not even able to get her to send her a credit card authorization. I can go on for days, but if you want more info as to why NOT to use her I'm happy to get into it in a PM.


    Happy Wedding Planning 




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