Jump to content
Sign in to follow this  
Laura 78IL

Riu Palace Wedding 1/14/12

Recommended Posts

HI!  I was just married on 1/14/12 at the Riu Palace in Cabo San Lucas.  The wedding coordinator, Kylene, was horrible.  She refused to start planning until 3 weeks before the wedding and then went on vacation immediately after she sent me the first email for 2 weeks and did not have an out of office assistant on.  She returned a week before the wedding and basically told me that everything was booked for private events (not weddings) and that my only option for my 65 person wedding was the San Jose Terrace and that we couldn't have a private cocktail hour.  (I later got her to give us the English Terrace for the cocktail party, which was a fanastic location).  She added a lot of stress for no reason.  She would tell me one thing one day and then the next day she would change her mind or forget that we had emailed about something.  She got the linen and bows colors wrong and screwed up the food order (even though it was all written on the checklist and discussed).  We were suppose to get dessert with the dinner plus the wedding cake.  She cancelled the dessert order that came with the dinner and so people could only have wedding cake (Willy showed me the paperwork).  We gave her placecards and instructions to give to the DJ, neither was delivered to the reception site.  She had some items of ours from the ceremony (sand ceremony items) and we had a tough time getting them back from her.  Kylene would email that everything was good to go but then didn't do half of the things that she said she was going to do.  I'm not even a picky bride but she was absurd to deal with.  We had the Caprice package and so I thought we would get a good room (we booked a oceanview room, but it said we would be upgraded if available).  NO upgrade and the room was in the middle of the resort.  They never did anything special for us either during the 7 days that we were there.  We used the Riu photographer from myweddinginloscabos, Laura.  She seemed really nice and kept telling us that the pictures were great!  We paid $1,000 for 3 hours and received 150 pictures, half of which people's eyes are closed or their heads are cut out of.  The pictures were all really far away and you can't even tell it is us in the picture.  The photo album (which they charge $60 shipping for) came from San Fran today and it was terrible.  They put 12 pictures on one page and so you can't even see what is in the picture.  Luckily, my friends and family all took a lot of pictures and they are way better than the pro photographer!  Anyway enough complaining!  We all had a wonderful time and the resort staff was amazing (other than Kylene)!  The entertainment crew is so amusing!  And none of my guests knew that I was having problems with the WC.  They all had a blast.  We also rented out the Sunrider for a sunset whale watching, dinner, drink boat cruise on Friday night.  It was a awesome and Mario was a big help.  The Cabo Adventures ziplining cruise was amazing too!  Good luck to you all!       

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Best Destination Wedding Sponsors

    Facebook Pinterest Google+ Twitter
  • Posts

    • Hi Everyone, So, I was cleaning out my closet and realized that I never sold off my extra wedding OOT bag stuff from our wonderful DW.   46 Daily Spanish for Dummies 30 Pool colored OOT fabric bags - approximately 13in x 13in. They lay flat.  I used them for our wedding and they were perfect for everything we needed to fit in each bag. There’s a slight shade variation in the group; I’m guessing some were cut from a different bolt of fabric.  They are also a little wrinkled from storage and will probably be wrinkled from shipping. I have three additional ones, but they somehow got something on them (likely toddler related). If needed, I can try to wash it out and send those as well. 
    • I’m getting married in six months to my foreign girlfriend. I was advised by a friend that one of the things I need to do before saying I do is to get a prenuptial agreement. Basically it’s supposed to protect my assets and properties in case my relationship with my future wife goes down the drain. I don’t know though if this is an acceptable practice when marrying Kiev ladies. I don’t want to do it if it would be insulting on her end. I need advice on this. Please help me.
    • So we are currently looking for an all inclusive resort for the wedding. We have 60 guests and found all the Dreams resorts as options and all of them gave us a quote and discounted price since it’s off season etc. Resorts in Punta Canta gave us a reasonable price, Dominicus gave us a really good deal then La Romana Resort and Spa gave us their regular price and so hard to negotiate. Will someone tell us how special is this resort that they won’t give us a good discount when all my guests are staying in their resort for 5-8 days. We are bringing $$$ in their resort and not give us a discount?  What is so special with this resort?  Can somebody recommend a beautiful resort? 
    • Hello Everyone, Share your favorite wedding venues. And also give me a Solution. I choose Wedding Venues in mobile al the Anne-marie cottage.
    • Hello Jania! are you bringing any external vendor for your wedding?
  • Topics