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Newbie, Moon Palace 2013


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#571 djsupay

djsupay
  • Newbie
  • 13 posts

    Posted 13 November 2013 - 05:23 AM

    Does anyone know which locations for ceremony and/or reception are handicap accessible? I have not been able to get this answer from anyone at the resort after sending emails a couple times over the last 3 weeks.....The handicap accessibility is our only concern



    #572 dzaccaria

    dzaccaria
    • Newbie
    • 148 posts

      Posted 13 November 2013 - 07:21 AM

      Quote:
      Originally Posted by ccawley79 
       

      Hi there, are there any recent 2013 Moon Palace brides around? I have a question about the remaining balance once you have reached 75 nights booked. We booked 82 nights and paid for a 7 night stay for my fiance and I. Since the 7 nights are supposed to be "complimentary" I thought that meant we would get a check back from the resort with the remaining balace (after we paid for music, flowers, etc). I just received the PO from the wedding coordinator and it says our remaining credits of $1,700 can be used for wedding extras only, no cash reimbursement. I just emailed her to ask because I thought I had read on here that brides had that money returned to them in a check. If anyone has an answer please let me know. My fianace is going to upset if we aren't going to get that money back. Thats one of the reasons we booked 7 nights for ourselves. :)

      Our wedding coordinator was able to minus our credit from our PO. I had heard some horror stories from past brides that it took months and months after their wedding to receive the refund check so I asked my coordinator to take minus it from the final total of our PO and she did! I worked with Renee on this. Let me know if you need me to dig up some emails confirming that they did this and I will! Would make it MUCH easier for you instead of waiting for a check!



      #573 shan0487

      shan0487
      • Sr. Member
      • 1,393 posts
      • Wedding Date:November 23, 2012
      • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
      • LocationSt Louis, MO

      Posted 13 November 2013 - 07:48 AM

      All terraces except the Caribbean should be handicap accessible.  I think all of the gazebos are as well.  The beach has stair access so I would avoid the beach for the ceremony and reception. 

       

      Quote:

      Originally Posted by djsupay 
       

      Does anyone know which locations for ceremony and/or reception are handicap accessible? I have not been able to get this answer from anyone at the resort after sending emails a couple times over the last 3 weeks.....The handicap accessibility is our only concern



      #574 WillbeaBriggs

      WillbeaBriggs
      • Newbie
      • 13 posts

        Posted 17 November 2013 - 10:34 AM

        Hi everyone I wonder if anyone can help, I get married at MP on 3rd February 2014 & it all seems to have been so easy something must be wrong.... I have been dealing with Anna am I correct in thinking that I will get assigned someone else at some point? (I read somewhere 90 days before the wedding and I only have 77 to go) I have contacted deco cancun/Zuniga about decorations, ocean photography about live streaming & photos and all seems to be going to plan until I read things about wedding contract etc....which I haven't had or even been mentioned, I haven't paid a penny out either and this is starting to worry me, any advice? What stage should I be at? Thanks for any help brides!! :)

        #575 FutureMrsCorney

        FutureMrsCorney
        • Newbie
        • 39 posts

          Posted 17 November 2013 - 11:02 AM

          Hi willbeabriggs, Please don't panic! I didn't get my wedding contract until a couple weeks before we flew, nor did we pay any deposit, sign anything or pay a penny towards our wedding until the day we met up with our onsite wedding coordinator Karen Garcia (who was brilliant by the way). Yes you will be assigned another wedding coordinator at some point (this can vary from one bride to-be to the next). I got married 17th October this year and other then confirming my ceremony/cocktail hour and reception locations and the food such as your evening buffet/sit down meals before we arrived, nothing else had been done until we had our meeting two days after our arrival. That's where you meet your coordinator, discuss your chosen food and wedding locations, music choice, the set up of your day, the order in which you wish things to go, etc, etc. It was only then we paid and signed out wedding contract and paid any monies owed. Just try to relax and enjoy this time preparing for your big day. I guarantee your wedding is in good hands :) Good luck! And congratulations x Posted Image Posted Image Posted Image Posted Image Posted Image

          #576 lastminbride

          lastminbride
          • Jr. Member
          • 165 posts

            Posted 17 November 2013 - 11:55 AM

            The process for me has been this: - Call to find out wedding availability for my range of dates -site inspection stay - send in $250 deposit (which will be credited to my wedding extras) to hold the wedding day and time. (I have the complimentary package) -Palace weddings immediately wanted my Wedding Ceremony Contract signed and returned. Some items on there were missing and/or wrong. So I've been sorting that out. -As soon as I sign the ceremony contract, they will pass me on o a wedding planner, then 30 days prior my wedding coordinator will be assigned Hope this helps.

            Hi everyone I wonder if anyone can help, I get married at MP on 3rd February 2014 & it all seems to have been so easy something must be wrong.... I have been dealing with Anna am I correct in thinking that I will get assigned someone else at some point? (I read somewhere 90 days before the wedding and I only have 77 to go) I have contacted deco cancun/Zuniga about decorations, ocean photography about live streaming & photos and all seems to be going to plan until I read things about wedding contract etc....which I haven't had or even been mentioned, I haven't paid a penny out either and this is starting to worry me, any advice? What stage should I be at? Thanks for any help brides!! :)



            #577 WillbeaBriggs

            WillbeaBriggs
            • Newbie
            • 13 posts

              Posted 18 November 2013 - 08:40 AM

              Thanks for all your re-assurance :) things Seem to be going to plan! Glad I have more time to make some decisions as I am changing my Mind in things everyday! Didn't leave myself much time as we only booked mid august! Any tips of what was really good little touches or things that are 'must do's' please let me know. Thanks guys x

              #578 FutureMrsCorney

              FutureMrsCorney
              • Newbie
              • 39 posts

                Posted 18 November 2013 - 09:06 AM

                The horse and carriage is a must! X

                #579 Ems85

                Ems85
                • Newbie
                • 22 posts
                • Wedding Location:Moon Palace Cancun

                Posted 18 November 2013 - 09:17 AM

                FutureMrsCorney Your photos look amazing! I actually saw you having your pics taken on the beach when I was walking back from Sunrise and I thought your dress looked amazing! I got married the day before so was having post wedding blues x

                Hi willbeabriggs, Please don't panic! I didn't get my wedding contract until a couple weeks before we flew, nor did we pay any deposit, sign anything or pay a penny towards our wedding until the day we met up with our onsite wedding coordinator Karen Garcia (who was brilliant by the way). Yes you will be assigned another wedding coordinator at some point (this can vary from one bride to-be to the next). I got married 17th October this year and other then confirming my ceremony/cocktail hour and reception locations and the food such as your evening buffet/sit down meals before we arrived, nothing else had been done until we had our meeting two days after our arrival. That's where you meet your coordinator, discuss your chosen food and wedding locations, music choice, the set up of your day, the order in which you wish things to go, etc, etc. It was only then we paid and signed out wedding contract and paid any monies owed. Just try to relax and enjoy this time preparing for your big day. I guarantee your wedding is in good hands :) Good luck! And congratulations x Posted Image Posted Image Posted Image Posted Image Posted Image



                #580 FutureMrsCorney

                FutureMrsCorney
                • Newbie
                • 39 posts

                  Posted 18 November 2013 - 09:56 AM

                  Hi Ems85, Awwww thank you hunny :) Where abouts did you get married at moon? I also had post wedding blues the following day hahaha I couldn't help but be obsessed with other brides weddings after that :) xx




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