I got married on 11/11/11! It was perfect. The down sound was the resort we choose to stay at with our families. I choose the Iberostar because I saw good reviews on tripadvisor and my travel agent said the resort was nice as well. We arrived and the resort was beautiful! Upon arrival the staff greeted us and actually new we were to be wed that week. My parents first room smelled like mildew so they asked to upgrade. They were upgraded to a room right next to ours! On top of that champagne was given to my parents instead of us.
On the day of the wedding my mother woke up to a roach in her hair and a roach on my wedding dress which was in her room. ( thank goodness i found out after the wedding). My parents later got a t shirt and a letter. We got married at the Ritz and it was magical. Images going to be up soon on another thread.
The resort has three places to eat that you have to have a reservation. The reservations are based on the number of days you stay at the resort. We were unable to have a rehearsal dinner the night before the wedding because we were told there was no space. So for the day after the wedding we were given a reservation for 18. The day came and we had 4 or 5 extra people. We asked if we could get everyone in at one time. The restaurant only had one table in use at the time of request. I went to the reservation desk to see what could be done and was asked were did I get married. When did I get married. The manager of the restaurant asked my family the same thing.
After coming home I contacted the headquarters of the resort to let them know the level of service or lack there of we received. That was almost two months ago and I have not received any thing back.
Side note: I tried to get married at this resort first, but I got the run around from three different planners.