I deal with Elsa and it's hit or miss in terms of communicating with her. I found that she was really good at getting back to me at the beginning and then we hit a few bumps on the road where I was doing negotiations and she wouldn't budge. I finally got things my way. And as for paying for friends who will be doing your photography, I would argue on that one especially if they are staying with you for the week. If they are staying for a few days then I can understand that, but my friend who is doing photography is staying the whole week and I thought it was ridiculous to pay an outside vendor fee when they are a Real guest. I don't care about the discount they give you on that vendor fee. I ain't paying it when he's my guest!! That's stupid and I made sure they didn't charge me for that. I am printing a copy of that agreement we made in writing and will have it there if they give me any problems with that.
Honestly, I make a big stink about things because some of the things they charge you for are outrageous. Stand your ground and if it means so much to you, don't take No for an answer ladies!
I actually spoke with Elsa on the phone and she answered all questions I had and I told her to please send it again to me in writing. If you really need an answer and she doesn't get back to youin a couple of days, maybe it's worth a shot to call her up. She seems nice on the phone. I'm sure she gets busy during this time of the year coz there's more weddings. I have to stop and think to give her a break when that happens. But if I don't hear back in a week, I get on her over the phone.
Hope that helps. Can't wait to hear all about your weddings for those January brides. I'm getting more and more excited!