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Excellence Riviera Cancun Brides?


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#601 HNeal

HNeal
  • Newbie
  • 74 posts
  • Wedding Date:August 22, 2014
  • Wedding Location:Excellence Riviera Cancun
  • LocationNew York

Posted 24 March 2014 - 03:48 PM

Hi again ladies!  My wedding is August 22nd.  I just found out today that my wedding coordinator is now Jessica as well.  Any one having any luck with her?  She has been great with responding to my emails quickly which is good but I have had a few road blocks.

 

So far I have been informed that they will not waive my outside vendor fee for my own photograher even though I will not be using the in house person included in the Gold package.  I knew this was a gamble b/c I have read on this blog that they have waived it for some brides but not all.  It seemed to have just depended on who your coordinator was.  So I am not too upset about that.  I booked my photographer knowing I would have this fee.

 

I am concerned about what I was told by Jessica regarding the menu.  I was told I have to choose one entree.  I know that they have allowed brides to have two options as long as they provided a count ahead of time.  I emailed Jessica today explaining that some of my guests eat fish and some meat.  I am waiting to hear back from her.  Has anyone else run into this?  I am not sure how to handle this.  I have been very laid back along the way here but I would hate to order a meal that I know only half my guests will eat.  It just seems like a waste.  Any suggestions?



#602 TealMarie

TealMarie
  • Jr. Member
  • 254 posts

    Posted 24 March 2014 - 03:55 PM

    TealMarie,

     

    Did you get your wedding planner a gift?  Not sure what the protocol is.

     

    Karen

    Hi Karen,

     

    We gave Gloria a tip, as she was awesome and did a lot to organize it all for us. We also gave tips to the bartenders, servers (I asked Gloria ahead of time how many we would have) and the cooks. I read some articles about tipping at weddings to determine the amount. Hope that helps :)

     

     

    Hi again ladies!  My wedding is August 22nd.  I just found out today that my wedding coordinator is now Jessica as well.  Any one having any luck with her?  She has been great with responding to my emails quickly which is good but I have had a few road blocks.

     

    So far I have been informed that they will not waive my outside vendor fee for my own photograher even though I will not be using the in house person included in the Gold package.  I knew this was a gamble b/c I have read on this blog that they have waived it for some brides but not all.  It seemed to have just depended on who your coordinator was.  So I am not too upset about that.  I booked my photographer knowing I would have this fee.

     

    I am concerned about what I was told by Jessica regarding the menu.  I was told I have to choose one entree.  I know that they have allowed brides to have two options as long as they provided a count ahead of time.  I emailed Jessica today explaining that some of my guests eat fish and some meat.  I am waiting to hear back from her.  Has anyone else run into this?  I am not sure how to handle this.  I have been very laid back along the way here but I would hate to order a meal that I know only half my guests will eat.  It just seems like a waste.  Any suggestions?

     

    I don't think they've waived the outside photographer fee for anyone for awhile, so I don't think it has to do with your photographer. We had two choices of entrees at our reception and this was fine as long as we had everyone's choices at least a month ahead of time (name with choice) and assigned seating with escort cards so the servers knew who had what. Gloria did say they will offer vegetarian meals for anyone who requires it, if that helps. Hope your planning is going well!



    #603 HNeal

    HNeal
    • Newbie
    • 74 posts
    • Wedding Date:August 22, 2014
    • Wedding Location:Excellence Riviera Cancun
    • LocationNew York

    Posted 24 March 2014 - 04:19 PM

    Hi Karen,

     

    We gave Gloria a tip, as she was awesome and did a lot to organize it all for us. We also gave tips to the bartenders, servers (I asked Gloria ahead of time how many we would have) and the cooks. I read some articles about tipping at weddings to determine the amount. Hope that helps :)

     

     

     

    I don't think they've waived the outside photographer fee for anyone for awhile, so I don't think it has to do with your photographer. We had two choices of entrees at our reception and this was fine as long as we had everyone's choices at least a month ahead of time (name with choice) and assigned seating with escort cards so the servers knew who had what. Gloria did say they will offer vegetarian meals for anyone who requires it, if that helps. Hope your planning is going well!

     

     

    Thanks Teal Marie!  That does help.  I knew that I have read on here that they have given multiple options to Brides who requested it.  I am not worried about the food tasting good.  I have been to ERC and know that all the food is wonderful.  I was just starting to get nervous when I have been hearing for months about how they can customize and now that I am getting down to the details there does not seem to be any wiggle room for changes.

     

    I am trying to stay positive b/c I know in the end it will all be great.  It's just hard to compromise on food! LOL 



    #604 karijean

    karijean
    • Newbie
    • 47 posts
    • Wedding Date:June 12, 2014
    • Wedding Location:Excellence Riviera Cancun
    • LocationKansas

    Posted 25 March 2014 - 07:16 PM

    [quote name="correak0723" post="1840108" timestamp="1395688242"]TealMarie,
     
    Did you get your wedding planner a gift?  Not sure what the protocol is.
     
    Karen


    Hey Karen,
    Are you hiring an outside photographer or using the in-house one, Beach Wedding Studios? (Sorry if you've already answered this question) I found out today that the Gold wedding package only includes pictures for the ceremony ONLY! Ahhh...didn't know that! I have a price list if we want to upgrade or add-on hours and such. I'm rethinking using them now.

    Thanks,
    Kari

    #605 correak0723

    correak0723
    • Newbie
    • 11 posts

      Posted 25 March 2014 - 07:42 PM

      [quote name="correak0723" post="1840108" timestamp="1395688242"]TealMarie,
       
      Did you get your wedding planner a gift?  Not sure what the protocol is.
       
      Karen


      Hey Karen,
      Are you hiring an outside photographer or using the in-house one, Beach Wedding Studios? (Sorry if you've already answered this question) I found out today that the Gold wedding package only includes pictures for the ceremony ONLY! Ahhh...didn't know that! I have a price list if we want to upgrade or add-on hours and such. I'm rethinking using them now.

      Thanks,
      Kari

      Hi Kari,

       

      We're using Juan Navarro.  I read reviews on this blog and Juan had great reviews.  No one really complained about the in-house photographers on the blog but when I emailed both, I got a very friendly response from Juan while the emails from the in-house photographers were lackluster and lacking details.  So I went with Juan as I felt more comfortable.  Personally, I prefer to just have all the digital images versus the combo digital (150 - 200 only, I believe) and print the in-house photogs provide.  Even though we are paying a vendor fee, the cost for using Juan for 5 hours was not that much more as compared to the in-house folks.  And since we did not do engagement photos, we could justify the little extra :)

       

      Let me know if you have any additional questions!

       

      Karen



      #606 HNeal

      HNeal
      • Newbie
      • 74 posts
      • Wedding Date:August 22, 2014
      • Wedding Location:Excellence Riviera Cancun
      • LocationNew York

      Posted 25 March 2014 - 07:46 PM

      Hi Kari! I think you were asking someone else but I'm going with an outside photographer. I've heard mixed reviews on Beach Wedding Studios. Although there have been some brides in here that have been very happy with them. I wanted more than what they offers and a different style/look. I'm getting married in August and booked Lucidem Photography. His name is Vincent. He used to work with Del Sol and he is amazing!

      Not sure is you ladies saw my previous post about being worried about Jessica? My worries have been put to rest. She has responded to all of my emails right away and when I pushed the menu issue a second time she agrees to allow two entree options for my guests!

      #607 omontes

      omontes
      • Vendor
      • 187 posts
        • LocationCancun

        Posted 26 March 2014 - 08:44 AM

        [quote name="correak0723" post="1840108" timestamp="1395688242"]TealMarie,
         
        Did you get your wedding planner a gift?  Not sure what the protocol is.
         
        Karen


        Hey Karen,
        Are you hiring an outside photographer or using the in-house one, Beach Wedding Studios? (Sorry if you've already answered this question) I found out today that the Gold wedding package only includes pictures for the ceremony ONLY! Ahhh...didn't know that! I have a price list if we want to upgrade or add-on hours and such. I'm rethinking using them now.

        Thanks,
        Kari

         

        Hello Karen! 

         
        Our job is to give them the best service at the best price, We are in the getting ready until the end of the ceremony, depending on the package you hire!
         
         
        _A5A8114.JPG
        rings!
        Ceremony Kiss
        People Watching

         

        If you are interested have a look at our site, we have galleries there, I assure you delighted to stay and the prices are very affordable! 
         
         
        if you have doubts or questions gladly attend you your doubts.
         
        Have a nice day karen, Greetings!


        #608 jenferrara

        jenferrara
        • Newbie
        • 25 posts

          Posted 29 March 2014 - 07:26 PM

          I'm having Octavio (above) photograph my wedding and he seems to have the best prices around. Now, if only I could get out of the outside vendor fee it would be perfect. I need to try and find some loophole ;)


          Sent from my iPhone using Tapatalk

          #609 HNeal

          HNeal
          • Newbie
          • 74 posts
          • Wedding Date:August 22, 2014
          • Wedding Location:Excellence Riviera Cancun
          • LocationNew York

          Posted 31 March 2014 - 08:14 AM

          I recently tried to get the outside vendor fee waived with no luck. Let me know if you get anywhere with that.

          I love my photographer so much though that I think the fee will be totally worth it!

          Happy planning everyone!

          #610 karijean

          karijean
          • Newbie
          • 47 posts
          • Wedding Date:June 12, 2014
          • Wedding Location:Excellence Riviera Cancun
          • LocationKansas

          Posted 31 March 2014 - 06:33 PM

          I'm having Octavio (above) photograph my wedding and he seems to have the best prices around. Now, if only I could get out of the outside vendor fee it would be perfect. I need to try and find some loophole ;)


          Sent from my iPhone using Tapatalk

           

          Hi jenferrara, when are you getting married?

           

          I recently tried to get the outside vendor fee waived with no luck. Let me know if you get anywhere with that.

          I love my photographer so much though that I think the fee will be totally worth it!

          Happy planning everyone!

           

          I just asked Jessica if we aren't using the in-house photographer if we could credit it towards something else. I haven't got a response yet (just sent it yesterday) but when I do I'll let you know what she says. We are set on using Victor Herrera now :)






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