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Pueblo Bonito WC


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#1 mielikki55

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    Posted 09 November 2011 - 11:30 AM

    Hi!  My PB WC is Fabiola.  Has anyone had any experience with her?  While she is very nice over the e-mail and on the phone, she's not exactly stellar in the respond-in-a-timely-manner department when it comes to e-mails.  It's getting frustrating.   Has anyone had any experience with other PB WCs?  I don't want to rack up the phone bill with calls to Cabo.

     



    #2 maryvdh

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      Posted 11 November 2011 - 10:25 AM

      Dear mielikki55,

      I work for Pueblo Bonito Resorts and Spas and I just saw your comment. First of all, please accept our sincere apologies for any delay you experienced in getting a response from our Wedding Coordinator Fabiola. I know that there really is no excuse but after speaking to Fabiola's supervisor, I understand that the wedding coordinators have been very busy these days, preparing for the different weddings taking place today, 11-11-11 and this weekend. Apparently many a lot of weddings are taking place. Can you please send a message to kjajan@pueblobonito.com at the resort with your name and wedding date and the resort staff will make sure to contact you promptly. Once again, please accept our apologies and you can definitely feel assured that our wedding staff will help you plan a wonderful wedding and the planning process will be smooth. Thank you! Mary



      #3 TammyWright

      TammyWright

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      Posted 13 November 2011 - 06:14 PM

      Hi Meilikki,

       

      when is your wedding date?


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      #4 mielikki55

      mielikki55
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        Posted 14 November 2011 - 12:42 PM

        Mid-september of next year.  We're in the midst of negotiating the wedding contract...which I'd like to finalize as soon as possible since I've already sent in my save-the-date deposit.



        #5 mielikki55

        mielikki55
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          Posted 25 January 2012 - 02:55 PM

          I received an e-mail from the resort today that my WC is no longer with the resort.  Her replacement (as stated in the e-mail) has yet to contact me.  This is making me nervous...



          #6 cwentzel

          cwentzel
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            Posted 08 February 2012 - 03:46 PM

            I was working with Fabiola too. Spoke with her one day on the phone and then for a week heard nothing until I was contacted by Jesus. I wasn't even told Fabiola wasn't there anymore but I figured it out. Jesus was nice and friendly, but it still took him a month to answer one question. I ended up bailing (right before sending out invitations thankfully) and going with another resort. I love Pueblo Bonito but having a destination wedding is stressful enough, I don't need poor communication. I with you luck! If all else fails, just call them every day on Skype until you get your answers. 



            #7 mielikki55

            mielikki55
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              Posted 28 February 2012 - 10:14 AM

              I was told that Fabiola was no longer working at PB by Jesus' supervisor.  Jesus has been responsive so far.  And I think we're almost there with the wedding contract...I just need to pick out the menu.  I've already booked the photographer and dj (and paid deposits), so there's no backing out.






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