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Beach Palace Cancun Brides


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#1961 pjay

pjay
  • Sr. Member
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  • Wedding Date:December 15, 2015
  • Wedding Location:Beach Palace
  • LocationToronto

Posted 25 August 2015 - 07:50 AM

@Danielle1 What?! I'm supposed to be having my cocktail hour and my welcome dinner on the palenque terrace. I'm going to be so upset if mine is moved as well because i've already printed my itineraries with that information. Did she happen to mention why she has changed your locations?


 

My planning thread :
http://www.bestdesti...e/#entry1885631

 



 


#1962 Danielle1

Danielle1
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  • 125 posts
  • Wedding Date:February 20, 2016
  • Wedding Location:Beach Palace

Posted 25 August 2015 - 07:55 AM

@Wafflesmom @perianjay She didn't say why the location changed. I wrote her back and asked whether we would even fit for cocktails and the reception and that is when she told me that they would do dinner on one side (10 tables of 10 people) and cocktails on the other. I'm concerned that with the dance floor and everything it will be crowded.  I suspect that it is because there is another wedding going on. I wrote her back again and told her that I want to have my cocktail hour on the Palenque Terrace as planned. I'm unsure what else to do. She has been very slow in responding to me (last time it took 18 days and I had to send 2 follow up emails in addition to my original email). I'm afraid to print invitations now, because I'm afraid of location changes.  Let me know if you have any advice!  I'm really concerned and frustrated.



#1963 pjay

pjay
  • Sr. Member
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  • Wedding Date:December 15, 2015
  • Wedding Location:Beach Palace
  • LocationToronto

Posted 25 August 2015 - 07:59 AM

@Danielle1 I think you should reach out to the supervisor. I had to do this with my WC because there were times were a month would go by and i'd get no response. Her name is Yazmin Perez if you decide to reach out to her yperez@PalaceResorts.com

 

I'd be surprised if it was another wedding only because I thought that I read Palace will only do one wedding per day. 

I hope they are able to settle on a solution. I will be pretty upset if there's some reason that the palenque terrace can no longer be used. I booked that terrace back in February and i've printed it on my itineraries already. I didn't receive any notification, but then again my WC isn't the best with communicating.

 

Keep us posted!


 

My planning thread :
http://www.bestdesti...e/#entry1885631

 



 


#1964 Danielle1

Danielle1
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  • 125 posts
  • Wedding Date:February 20, 2016
  • Wedding Location:Beach Palace

Posted 25 August 2015 - 08:06 AM

@perianjay Thanks so much for that information!  I thought they only had one wedding per day also, but a couple of months ago she wrote me asking if I definitely wanted to reserve the sky deck rather than the beach and she indicated that there may be another wedding. I hate to email her supervisor, but I may have to!  I'll keep you all posted.



#1965 MissAmber26

MissAmber26
  • Newbie
  • 52 posts
  • Wedding Date:April 16, 2016
  • Wedding Location:Hyatt Ziva Cancun
  • LocationVA/ DC

Posted 25 August 2015 - 08:30 AM

Sorry to hear that! They definitely do more than one wedding a day. My wedding is scheduled for 6pm and I asked could I have it at 5pm instead and my WP (Abril) told me no bc there's another wedding going on. I think that wedding is at 4. And I say that bc when I chose my time they asked if I wanted 4 or 6.

Best of luck with everything

#1966 Wafflesmom

Wafflesmom
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  • Wedding Date:January 23, 2016
  • Wedding Location:Moon Palace
  • LocationVancouver, Canada

Posted 25 August 2015 - 06:32 PM

@Danielle1 I hope you won't have to resort to contacting their supervisor. I have heard of locations being changed, even down to the very last minute! Well good luck, I hope it all turns out well in the end
My planning thread: http://www.bestdesti...anuary-23-2016/

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#1967 stephygirl

stephygirl
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  • 37 posts
  • Wedding Date:June 28, 2015
  • Wedding Location:Beach Palace Resort - Cancun, Mexico

Posted 26 August 2015 - 12:16 PM

@Danielle1 - so sorry to hear this. They shouldn't just be able to "move locations" on you. Hope everything gets resolved! 

 

Just a thought, if you're concerned about location changes, maybe you can leave locations off your invites and put them on an itinerary instead?  From experience, we ended up changing some things on our itinerary after we toured the property. We realized we needed to be more explicit on how you access the Palenque Terrace for our reception (since it's behind the elevators on a certain floor).  Our onsite wedding coordinator reprinted them for us in color after we made the changes.  We also almost didn't even get the Palenque for our reception since our middle-man WC screwed up all our locations! 

 

I know the wedding planning stuff is stressful, but it will all work out in the end and I'm sure you'll have the time of your life!



#1968 Danielle1

Danielle1
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  • Wedding Date:February 20, 2016
  • Wedding Location:Beach Palace

Posted 27 August 2015 - 06:22 AM

@stephygirl I think I will definitely leave locations off of the invitations. Hopefully it will be firmed up closer to the wedding date and I can make itineraries. I think what I'm most concerned about is space.  I was already concerned about 90-100 people on the sky bar south and I think combining the cocktail hour and the dinner there would be crowded!  Let me know if you have any thoughts, since you've actually seen the space.  I'm trying just to relax and go with it :)  

 

@Wafflesmom  Hopefully I won't have to contact her supervisor! I know they do work really hard.  I'm going to wait and see if it is resolved, but I'm glad to have the information - thanks @perianjay!

 

Thanks for all of your support ladies!  It honestly makes me feel a lot less stressed just to get responses and encouragement from all of you! :)



#1969 pjay

pjay
  • Sr. Member
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  • Wedding Date:December 15, 2015
  • Wedding Location:Beach Palace
  • LocationToronto

Posted 27 August 2015 - 06:29 AM

@Danielle1 I totally understand. I didn't want to have to email someone else either.. it was actually my travel agent that emailed the supervisor at Palace because I was getting no responses. I got to a point where although I understand they all work hard, i'm still a paying customer and i'm paying pretty good money to have my wedding at Beach Palace. I worked in service for so many years so I get pretty peeved when the customer service isn't good. I hope that they are able to offer you a solution and get back to you soon!

 

:)


 

My planning thread :
http://www.bestdesti...e/#entry1885631

 



 


#1970 stephygirl

stephygirl
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  • Wedding Date:June 28, 2015
  • Wedding Location:Beach Palace Resort - Cancun, Mexico

Posted 28 August 2015 - 09:41 AM

@Danielle1 - Hmmm from what I recall the cocktail hour stations don't take up that much room.  The Sky Bar space is a big rectangle, with one of the short sides of the rectangle facing the ocean and the other short side facing the lagoon.  In the middle of the rectangle there is a kidney bean shaped pool going longways.  My guess for how they'd set your reception up is by having the dinner buffet station on the lagoon short side of the rectangle.  The cocktail hour buffet station would likely be on the other side (i.e. the ocean view short side of the rectangle).  The 10 tables will probably be 5 on either side of the pool.  For the dance floor I think they typically create a space between the tables and the dinner stations.  

 

Overall I don't think the cocktail stations will change much, because it would have just been empty there otherwise.  So I don't think you'll lose space.  The reception just may look a little tiny bit more cluttered.  Maybe you can ask them if they could break down the cocktail hour stations before your reception started?

 

@perianjay - I felt the same way about communications - but if it's of any reassurance I promise they really start to focus on your wedding in the 1-2 month time frame beforehand.  Some of it is just a cultural difference, some is that they're operating on "island time", and some is that I think to a certain extent they have to prioritize their time based on who's wedding is coming up next.  I totally feel your pain though about spending so much money and feeling like you're not being heard/acknowledged.  If you have Zaray as your on-site WC you'll be in great hands!


Edited by stephygirl, 28 August 2015 - 09:42 AM.





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