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rupmh

Hilton Hawaiian Village Ruined our Wedding!

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This property and its staff ruined our wedding through their lies and broken promises. Beware of the property's lack of integrity and dishonesty. Hilton agreed to compensate us for what they destroyed of ours and fly us back to Hawaii to make up for the d...ay they ruined and told us to enjoy the rest of our time on the Islands. Upon returning home, they denied ever making these promises. Do not stay at the property and patronize these people that have no integrity and do not make good on promises they make. Do not let them ruin your dream day as well.

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You posted this same paragraph on a photo I submitted to Hilton Grand Vacations FB page, yet you did it anonymously.  If they really ruined your wedding why are you remaining anonymous?  They did a magnificent job at my daughter's wedding, customer service was unbelievably fantastic, everything turned into a day of perfection, but prior to going there we had a few snafu's and I also posted on their FB page, but I didn't do it anonymously and they took care of everything in advance for us.  I have a hard time believing someone who "won't show their face" so to speak.

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I don't know what's wrong with some people.  I literally saw this same post in several places, copied and pasted word for word.  I find it interesting that there are no details as to what was "ruined", etc.  Just a bunch of rambling by someone who probably can't be pleased or had a problem completely unrelated to any wedding.  The HHV is in the wedding business and they have it down to an absolute art.  They don't get flustered and they strive for perfection.  We had one small snafu prior to getting over there for my daughter's wedding, well actually 2, but both were taken care of promptly and with a much better option.

 

1.  The location of our Bridesmaid Breakfast had to be changed because of renovations that someone forgot to tell us would be going on. Another friend on FB knew of the reno's and warned me that it might affect our plans.  I called and asked why no one had contacted me and that the new place they wanted us to go was not acceptable.  They found another location on the property, gave us tables directly on the edge of the beach and discounted the entire bill for 15 people.  It was beautiful!...

 

2.  The 2nd issue was not actually with HHV, but with their Grand Vacations club.  Told by a salesperson that my daughter and her new husband would be in a one bedroom condo at the newest tower, they found out the week before they were only going to be assigned a regular room in the hotel.  I posted on their FB wall how unprofessional this was and that the only thing they were offered was a refund.  I was not happy.  They quickly found a condo for them in that nice building and upgraded them to a 2 bedroom ocean front condo.  (Honeymooners don't really need two bedrooms...but hey, I guess it was twice the fun!)  LOL 

 

All in all, check facts before you ever believe anyone who remains anonymous and make sure you get details.

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