Sunquest - Cancelled Trips from NS Canada

[Amanda 2012]

I just received a call from my travel agent letting me know that Sunquest has decided they will no longer book trips out of NS, and we will have to start the booking process all over again.  I have 37 guests who all paid deposits 5 months ago, and now they will get the deposits back, and we will have to book again with someone else.  The problem is that the trips are now about $250 more per person then they were when we booked.  

 

How do we ask our guests to pay more, or do we just cancel all together?  

 

Has anyone else booked with Sunquest from NS?

 

Thanks,

Amanda 

[bmadzia1]

I'm booked with Sunquest but of of Toronto.  They have changed our schedule as well. We were originally to leave on the 12th, they pulled out the dates, and the now they are back again!! It was a total piss off because now we can't move back to the 12th and we have 5 days prior to our wedding (where oringally we would have only 2.5 days wait, and few for honeymoon!). 

 

If your travel agent is somewhat good, he/she should try with another operator. If you already have 37 people with deposits, and the agent has someone he works closely with at another operator, he should be able to work something out for you. Maybe not the same price but within the range of $50-100.  If  this particular agent can't do anything, go somewhere else and present your situation and see what they can do.  Make sure you highlight that you have the deposits available. 

 

 

[jkozyra]

 

Sunquest also cancelled their direct flights out of Thunder Bay.  My Fiance and I had 30+ guests booked for a destination wedding in the Dominican.  We received the same dreaded phone call from our travel agent informing us that the fight was cancelled.  We waited in agony for several weeks to find out what alternative plans Sunquest would put together for us and we heard absolutely nothing from them.  Thankfully we have an excellent agent who recommended we rebook with a competitor that picked up direct flights out of Thunder Bay.  The alternative would have been to wait almost another month for Sunquest’s alternative solution which included a 10+ hour layover in Toronto and arriving in the Dominican after midnight.

 

I caution anyone considering a destination wedding through Sunquest, they obviously don’t care about customer service.  They can and will cancel arrangements at any time without warning or adequate communication.  They caused us to have to rebook everything for our wedding, including having to resend out all our wedding invitations with rescheduled details.  Caused us considerable stress and expense and even after a formal letter of complaint to their customer service department, I have yet to hear from any representative of Sunquest, even if just to say sorry.