Jump to content
Sign in to follow this  
hilly1gh

Dealing with food intolerances and allergies

Recommended Posts

Hi everyone,

 

For medical reasons, I eat a strict gluten-free diet.  I booked my wedding at The Royal Playa del Carmen because I had read a review from a fellow Celiac who said the resort went out of their way to make sure her meals where gluten-free.  I have asked about a gluten-free wedding cake, which they said they can do, but I'm very nervous about how it will taste.  Has anyone had a gluten-free cake made in Playa del Carmen and would recommend the baker?  I'm actually a pastry and arts student and can definitely make my own gluten-free cake, but I'm nervous about how I would ever get it to Mexico (I live outside Washington DC).

 

In addition, my sister is deathly allergic to shellfish - I know, why on earth did I choose a caribbean wedding!  I just wanted to see if anyone else has dealt with the shellfish allergy at The Royal or local establishments in Playa del Carmen.  What have your experiences been?  I have emailed my contact at the hotel and am hoping to arrange a meeting with the Food & Beverage Director upon my arrival.  Unfortunately this will be three days before the wedding, so we're kind of stuck at that point.

 

Thanks for any advice!

Erin

Share this post


Link to post
Share on other sites

I hadn't even thought about food allergies! My FH is deathly allergic to mushrooms and stubbornly hasn't bothered to get a new epi pin (in YEARS). Guess I'll be adding that to the wedding to-do list. I can't help answer your questions but thank you so much for bringing this up!!

Share this post


Link to post
Share on other sites

Hey ladies!

 

I don't have any food allergies and I'm not sure how a gluten free cake would be, however a guest of mine is allergic to nuts, eggs and shellfish.  He's been to a number resorts in Mexico (Iberostar, Eldorado, Barcelo, etc.) and he said they were amazing at ensuring he was well taken care of.  I'm sure if you tell the resort the severity of her allergy they'll do everything they can to help you out.

Share this post


Link to post
Share on other sites

I am not getting married at you resort, but i am kind of dealing with the same thing...We have a vegan, a vegetarian, 7 people who dont eat shellfish (kosher), and one little girl who is deathly allergic to fish, sesame, and un cooked eggs. I am getting married in Jan, so i just made sure i gave my TA plenty of time to get extra menu options to accomodate everyone at our dinner. The rest of their stay at the resort is thier problem, lol.... People will always have alergies and dietary restrictions and i generally thinks AI resorts know this and have enough options available to make everyone happy :)

Share this post


Link to post
Share on other sites

Hi Ladies -

 

This is the response I received from my coordinator at the Royal Playa del Carmen:

 

 

Dear Erin, good morning,
 
According to your request, I sent your mail to our General Manager in Playa del Carmen.
 
This concern is very important since many of our restaurants serve shrimp and other kinds of seafood in its usual menu. Because the Restaurant Pelicanos (beach) is an open kitchen to the dining room, honestly it is impossible for one person does not notice the smell, especially a person who unfortunately has an allergy so severe.
 
All food, for its own sanitation have its own process (cutting boards, knives, preparation), preventing cross contamination and therefore each product is cooked in individual containers.
Below is the link Checksafetyfirst, international company that performs a monthly inspection of hygiene without prior notice, to be governed in HACCP and European standards.
 
 
We really understand this situation is extremely worrying but the hotel can not guarantee that it is free to odors of crustaceans during her stay......Our quality of hygiene is the best in Mexico and if we are concerned about the risk that the guest can get sick by the mere smell of crustaceans, which is virtually inevitable.
what we can do it is provide you, our Food and Beverage Manager´s email....Luis Ake and he will be glad to assist you, trying to avoid any possible incident, but I as mentioned before, the hotel is not in a position to guarantee this.
 
Thank you in advance for your comprehension.
 
She later emailed me to say she has forwarded our emails to the Food and Beverage Manager, although I have not heard from him yet.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  


  • Best Destination Wedding Sponsors



    Facebook Pinterest Google+ Twitter
  • Posts

    • Hello friends, We are pleased to announce the launch of our brand new website! After years of hard work and dedication, we are delighted to officially announce The Wedding Factory & Co I'd love it if you'd go take a look. Here's the link: https://theweddingfactoryandco.com/ https://m.facebook.com/story.php?story_fbid=514815465723368&id=438996693305246&sfnsn=mo Also on Instagram @theweddingfactoryandco  I hope you find our website with a fresh look, easy to access and we also wish to establish this portal as a source of information for those who visit our site... Thank you  VERONICA MIRANDA   
    • You might consider underground studio Puerto Vallarta. They are a young coupe doing an excellent Job at affordable rates.
    • Thanks for answering Patty! We are having the legal proceedings done in December so february is the celebration. We will have pictures first then a ceremony with a religious discourse and then have the reception.  I'm guessing we will be 50 people, give or take. Half of them are Canadian. They will need accommodations but if we have the wedding ag a resort I dont want them to be forced into staying there if they dont want to. 
    • Hello Everyone! Thank you for sharing your experience about Tom Moks. We have read it very careful before we booked. But at the end of the day we were very happy with his service. I consider myself as a difficult customer but this time everything went just smooth. We had our wedding in Sayulita, close to Puerto Vallarta, Jalisco. He came on time, he stayed with us late night.  After all we had to wait like 3weeks to receive the pictures, but we LOVED them. He sent us more pictures that he promises in the contract, and in 85% they were perfect.  The other 15% we asked him to edit once more, and he did it, without hesitation. This is his official Instagram: https://www.instagram.com/tom_moks_photography/  Personally I would buy his service again, but the decision is always yours. E.    
    • Hello!  We are getting married at El Dorado Royale in August 2019.  We are trying to decide between La Salon Royale and Los Tucanes for the reception. I vastly prefer Tucanes but I’m worried everyone will be hot and miserable since I’ve been told it doesn’t have AC. Does anyone have experience with either location? If Tucanes, is there a way to get fans or cool it down? If La Salon, I’d love tips on how to decorate inexpensively so that it doesn’t look so “ballroom”-y. Thank you very much! 
  • Topics

×
×
  • Create New...