Good luck on getting replies. I think nothing is really planned until you are actually down there. They are overwhelmed, overworked, and understaffed.
Perla is not on her shyt. We had to go over the same details 3x.
The only person I have had success is Pilar. Pray that by the time you arrive that she will still be working there. Otherwise it's a complete stranger planning your wedding from scratch. That's how my wedding was. I had planned it with the Miami office and one of the Wedding office coordinators in Mexico but by the time my date rolled around, NOTHING was planned.
I wasted two days prior to my wedding to plan and go over every detail. We had to do a site walk though AGAIN!
The DJ sucked. He asks for a formal list in the way of a form of songs you don't want played (he played them), he asked what first dance song we wanted, he forgot that and played some random song we've never heard before. My husband and I till this day wonder what song we danced to as husband and wife so that we could dance to it again. Have no friggin clue.
We told them we are going straight to the first dance after the wedding party enters. Instead dead silence no transition, meanwhile me and husband are standing there looking at each other, loking at him then they cue the random first dance song.
Why make us fill out forms if you don't bother reading them? they suck balls JSAV