Originally Posted by seatkins22
Any advice from brides who have booked package from Signature Vacations??
I just found out from our TA that our Sunwing departure flight has been rescheduled and will be leaving 8 hrs later!! This means we will be missing the entire first day at the resort because we were supposed to be in Cancun at 9am and now it's 7:30pm. I have a lot of unhappy guests at this point and apparently there is nothing that can be done about it. No financial compensation has been offered at all.
We are also doing a legal ceremony and will barely be in the country long enough for the requirements.
This package deal was booked through Signature vacations and my TA sold it on the fact that we get an extra day - now we don't and people are unhappy.
Usually when you get to the resort late in the day you also leave the resort late in the day when you return. For example our flight we arrive in Punta at 5pm, but we don't depart back to Toronto until 6:20 on our last day. So we get the full day on our last day.
Other vacations I've been on we have left at 6am and arrive around 10am, and depart on our last day very early in the morning as well, leaving the resort at 8am or sometimes earlier ... so you miss the entire last day.