I just wanted to post a short review of my travel agent for any southwestern ontario/ Niagara region brides!
We used Old Port Travel in St. Catharines to plan/book our wedding for a party of 48.
She claims to be a destination wedding specialist, however I would NOT reccommend her for any bride or wedding group!
We paid her a few hundred dollar fee on top of the commission she received from our group booking. This fee was to take care of the extra work associated with our wedding group booking for both air travel and resort. We had 2 major problems during our travel that were a direct result of her failing to do her job (yes it sounds harsh but I am so frustrated with her novel length responses to me refusing to take any responsibility).
First, Transat had ZERO record of our wedding group. For some odd reason, Transat didnt have a code entered for our group that labelled us as a "wedding group". Due to this "oversight", we did not receive any of the perks we should have on the flight (pre-boarding and dedicated overhead bin area for dress/suit or our names announced during the flight). According to my travel agent, this oversight should be considered trivial since they eventually did announce it thanks to our guests! One of my guests went and asked the flight attendant to announce our names, they did halfway through the flight which was very nice!! but the moment had passed and disappointment already set in.. Keep in mind we booked this trip over a year ago, so you would think that is plenty of time to confirm things and ensure that all of our ducks were in a row.
Second, we should have received FREE pre-booked seats and all cloud nine inclusions on the flight. We were supposed to have received vouchers with our tickets to hand in at check in for our upgrades (which I just found out now via Transat). We received no such vouchers and all the travel agent said is "i sincerely apologize" along with a novel of why it wasn't her fault. This aspect of the travel is exactly what we paid her for. She also did nothing to confirm plans for our wedding at the resort. I took care of that via email directly with the resort.
Basically all she did was book us as a group and charge me a few extra hundred dollars. I don't know of any other travel agent who charges an extra fee to do a group booking. I'm really not sure what I paid her for and asked to be reimbursed due to her errors and "oversights" that made the difference of us being a "wedding group" and regular group. She continues to send me unprofessional emails going on about this and that and I really don't care to hear any of it.
If anyone lives in the Niagara area or knows anyone who is considering using Old Port Travel, please do yourselves a favour for your big day/week and book through someone else. I would have rather gone through a normal travel agent as a regular group and then taken care of the wedding details/booking all on my own, for free!
Hoping this little review will help one bride choose a better travel agent to book with. I am extremely disappointed with her service and refusal to make anything right. Still hoping and fighting with her to get something back from it but I fear it is a lost cause.
Happy planning everyone!