Joda, I can't wait to see your tash the dress pics!!!!!! I worked with Anel prior to going down there and through emails but when I got there I worked with Ramon...they were both so Wonderful!!
I agree that the minor hiccups did not put a damper on my day or sway me in any negative direction of the overall experience......here were my minor hiccups:
1) We had booked an Ocean front room for the first half of our trip and a Preferred Ocean room for the second part (after we were married) and so when we arrived we thought that if there was availibility then we would be upgraded immediately....(as stated in the Divine Package). When we arrived at the resort we were taken to the Preferred Lounge for check in and so we thought "okay cool were being upgraded now"...not the case. They told us that there were no available preferred rooms. So we figured "okay no big deal, we'll be upgrading in a few days". WELL come to find out, when my mom checked in at the lobby (& my sister), she was asked if she wanted to upgrade to Preferred. When I found this out I got annoyed because they clearly stated that there was no availibility when I asked. Since we had to wait a few hours to get into our rooms, I decided to go introduce myself to Anel in the wedding department because I wanted to set up our meeting. I told her about the room situation and how they offered my mom the Preferred and she immediately called the Preferred lounge and fixed the situation and got us into a Preferred room. I was very pleased. Resolved.
2) I had hair appointments set up a month in advance with emailed schedules and confirmations from the spa. After my meeting with Ramon, he advised me to confirm the appointments, so a day later I did confirm the appointments and times and we were all set. On the day of the wedding, the spa was calling my sisters room telling her that she was late for her appointment, but she wasn't according to the schedule the spa gave me. They had moved all of the appointments around without even telling any of us. We arrived when we arrived and everyone got their hair and make up done and it turned out beautiful. Just be sure you remind the receptionist that your bridal hair/make up is included in your wedding package so they don't charge your room. Resolved.
3) During my meeting with Ramon, we confirmed our dinner on the beach down to the menu, day, time, etc. The night of our dinner, my husband :-) decided to call down to the conceirge just to confirm to make sure we were all set....No reservation was made in our names....I called Ramon and he said he would call me back. Five minutes later he called me back and we were all set, we just had to push back the time but that wasn't a big deal. The dinner was Awesome, excellent service, very romantic. Resolved.
This is my advice to other brides/grooms (and Joda please chime in also if you can think of anything)....Discuss and Follow Up!!!! Tell Ramon or Anel exactly what you want and follow up with it all. They are Amazing at their jobs but I think they have so much going on that they cant do it all.
I took it upon myself to do tasks to make sure they got done. The steaming of the clothes was one of them. I asked Ramon exactly what to do, he told me to have them all set on my bed in our room on a particular day/time. I collected all of the outfits and had them in our room, then I called Ramon and told him they were ready to be picked up. I have to ask myself that if I didnt take it upon myself, would they have done it. Joda perhaps thats what happened with you.
Another thing was the couples massage, I had discussed it with Ramon when I wanted it, but it was never set up. I had to go set it up myself and then call to confirm it.....FYI: massage was Great!!
Just know exactly what you want to get out of the whole thing and each specified wedding package item. I did not utilize the transfer service and the some of the floral options and so now that I think back maybe I should have tried to 'trade' those items for others. What's done is done and overall it was the absolute best thing I ever did!! My 25 guests have not stopped raving about the resort and the wedding. The resort is BEAUTIFUL w/ Excellent staff!! I will definitely be taking advantage of the anniversary nights next year!