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Now Sapphire Weddings Formerly Paradisus Riviera


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#2611 jeffandrobyn

jeffandrobyn
  • Jr. Member
  • 227 posts
  • Wedding Date:July 12, 2015
  • Wedding Location:Now Sapphire

Posted 23 May 2015 - 06:14 AM

@Ashleyg280 we are doing a brunch at home about six weeks after our wedding. We will use our day in Mexico as our anniversary. We are trying to focus on Actually getting married in NY just business so it doesn't feel like we have two dates. We aren't even bringing our real rings with us.


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@vancouverpetunia they don't have shuttles. You'd have to arrange a taxi.


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#2612 vancouverpetunia

vancouverpetunia
  • Member
  • 670 posts
  • Wedding Date:April 7, 2016
  • Wedding Location:Now Sapphire, Riviera Maya, Mexico
  • LocationVancouver, Canada

Posted 23 May 2015 - 06:54 AM

@jeffandrobyn Thanks for the info. That's what I figured but I was hoping otherwise.


- Erin

 

My planning thread: http://www.bestdesti...2016/?p=1893268

 

My Now Sapphire review: http://www.bestdesti...riviera-cancun/


#2613 erobin223

erobin223
  • Newbie
  • 18 posts
  • Wedding Date:May 16, 2015
  • Wedding Location:Now Sapphire
  • LocationDallas, TX

Posted 23 May 2015 - 02:35 PM

Just had my wedding last Saturday. I have a few comments on the service offered.

 

Adventure Photos:

Thank god I didn't use them for my ceremony. I booked them for a photo session with guests during a happy hour and they did not show up. I was told that we can try again the following day. I just reviewed the photos and a lot of the pictures were of bad angles using a bad lens. We all look so fat with double chins. The family members on the ends of the photos look even larger since he used a wide angle lens.

 

Couples Dinner on the Beach:

The food was over cooked and cold. We got bitten up by sand flies coming from the seaweed. The wind was so strong, our vase on the table fell over and shattered in my lap. I'm glad we didn't pay for that service, I told my guests not to do the vacation club talk to get the free dinner.

 

Spa:

Worst massage ever. My masseuse was on her cellphone half the time. We did another massage at our honeymoon resort and it was much better.

 

Salon:

The salon is very poorly managed. They tried rebooking me to an earlier appointment on my wedding day. My Matron of Honor ended up cancelling her appointment because they moved hers out an hour late and she wouldn't have been done on time. When I arrived they couldn't find my appointment and had me confused for another bride. My hair and makeup ended up alright and they were very willing to rework my hair to best match the photos. I think the one thing that got me the most upset was that the technician scheduled to do my Mother-In-Laws nails showed up 45 minutes late and she ended up missing the photos before the wedding.

 

Food:

The wedding food was the best and my guests were very pleased.

 

Tips:

- Warn your guests about the Vacation Club and tell them to be stern. When we said we weren't interested they still called us every morning to ask if we would reconsider.

 

- It is very humid!!! Plan on wearing your hair up. After watching the brides every night, I saw how sweaty and stringy their hair looked and opted for a chunk side braid. Curls fall within minutes of stepping outside.

 

- Even though I am not a fan of tanning beds, I did 2 sessions and a spray tan before going to Mexico. I ended up being the only person out of all my guests who did not get sunburn.

 

- You might want to do your wedding on a less popular day if you want extra attention with service and wedding planners. My wedding was Saturday and there was a larger more elaborate wedding the same day. Right before walking down the aisle, they couldn't remember what song I had selected. I could hear their music better than my own. After dinner all the people assisting with my wedding disappeared and we had to move the cocktail tables out of the way ourselves for dancing.

 

- Get a DJ. After seeing all the posts about making your own playlist and getting a blue tooth speaker, it was my biggest regret. I bought the most expensive speaker, microphone and Amp. I even tested it out hundreds of times at home. The breeze and outdoor space is too great for a blue tooth speaker. My brother even paid the mariachi band to borrow their professional speaker, but the volume still wasn't loud enough. I spent too much time at my wedding fiddling with all the equipment. Not only was the music not loud enough, but my younger guests kept messing with my playlist skipping the slow dance songs and older music. They alienated my older guests, who ended up leaving early. A DJ would have had the right equipment for the environment and kept my guests from taking charge of the reception.

 

-Turn off your data plan and encourage all your guests to download Viber. The Wi-Fi at the resort is spotty but make sure you switch from your Wi-Fi in your room to the now network by the pool and restaurants. My family spent too much time trying to contact each other and I wish I would have reminded them about Viber a second time before they traveled.

 

I hope my comments help. I have been reading this website religiously for the past year and a half and still didn't feel prepared for everything turned out. Just keep in mind something WILL go wrong, but stay positive and have fun. You spend so much time and money preparing for this trip.



#2614 lornj29

lornj29
  • Newbie
  • 44 posts

    Posted 23 May 2015 - 04:14 PM

    @erobin223
    Wow, so it seems like you have very little positives about your wedding... Except for the food. You make it out like it was horrible actually from your review! This definitely doesn't go along with all the positive reviews we have been seeing.

    #2615 DinaQtobe

    DinaQtobe
    • Jr. Member
    • 450 posts
    • Wedding Date:November 21, 2013
    • Wedding Location:Now Sapphire

    Posted 24 May 2015 - 05:08 AM

    Just had my wedding last Saturday. I have a few comments on the service offered.

     

    Adventure Photos:

    Thank god I didn't use them for my ceremony. I booked them for a photo session with guests during a happy hour and they did not show up. I was told that we can try again the following day. I just reviewed the photos and a lot of the pictures were of bad angles using a bad lens. We all look so fat with double chins. The family members on the ends of the photos look even larger since he used a wide angle lens.

     

    Couples Dinner on the Beach:

    The food was over cooked and cold. We got bitten up by sand flies coming from the seaweed. The wind was so strong, our vase on the table fell over and shattered in my lap. I'm glad we didn't pay for that service, I told my guests not to do the vacation club talk to get the free dinner.

     

    Spa:

    Worst massage ever. My masseuse was on her cellphone half the time. We did another massage at our honeymoon resort and it was much better.

     

    Salon:

    The salon is very poorly managed. They tried rebooking me to an earlier appointment on my wedding day. My Matron of Honor ended up cancelling her appointment because they moved hers out an hour late and she wouldn't have been done on time. When I arrived they couldn't find my appointment and had me confused for another bride. My hair and makeup ended up alright and they were very willing to rework my hair to best match the photos. I think the one thing that got me the most upset was that the technician scheduled to do my Mother-In-Laws nails showed up 45 minutes late and she ended up missing the photos before the wedding.

     

    Food:

    The wedding food was the best and my guests were very pleased.

     

    Tips:

    - Warn your guests about the Vacation Club and tell them to be stern. When we said we weren't interested they still called us every morning to ask if we would reconsider.

     

    - It is very humid!!! Plan on wearing your hair up. After watching the brides every night, I saw how sweaty and stringy their hair looked and opted for a chunk side braid. Curls fall within minutes of stepping outside.

     

    - Even though I am not a fan of tanning beds, I did 2 sessions and a spray tan before going to Mexico. I ended up being the only person out of all my guests who did not get sunburn.

     

    - You might want to do your wedding on a less popular day if you want extra attention with service and wedding planners. My wedding was Saturday and there was a larger more elaborate wedding the same day. Right before walking down the aisle, they couldn't remember what song I had selected. I could hear their music better than my own. After dinner all the people assisting with my wedding disappeared and we had to move the cocktail tables out of the way ourselves for dancing.

     

    - Get a DJ. After seeing all the posts about making your own playlist and getting a blue tooth speaker, it was my biggest regret. I bought the most expensive speaker, microphone and Amp. I even tested it out hundreds of times at home. The breeze and outdoor space is too great for a blue tooth speaker. My brother even paid the mariachi band to borrow their professional speaker, but the volume still wasn't loud enough. I spent too much time at my wedding fiddling with all the equipment. Not only was the music not loud enough, but my younger guests kept messing with my playlist skipping the slow dance songs and older music. They alienated my older guests, who ended up leaving early. A DJ would have had the right equipment for the environment and kept my guests from taking charge of the reception.

     

    -Turn off your data plan and encourage all your guests to download Viber. The Wi-Fi at the resort is spotty but make sure you switch from your Wi-Fi in your room to the now network by the pool and restaurants. My family spent too much time trying to contact each other and I wish I would have reminded them about Viber a second time before they traveled.

     

    I hope my comments help. I have been reading this website religiously for the past year and a half and still didn't feel prepared for everything turned out. Just keep in mind something WILL go wrong, but stay positive and have fun. You spend so much time and money preparing for this trip.

    So disappointed to hear all of these things!  I hope overall you had a wonderful time and can look back at the week with great memories. 



    #2616 erobin223

    erobin223
    • Newbie
    • 18 posts
    • Wedding Date:May 16, 2015
    • Wedding Location:Now Sapphire
    • LocationDallas, TX

    Posted 24 May 2015 - 01:01 PM

    I'm not usually a negative person, but based on all the reviews on this post I had higher expectations for the wedding part of the resort. As a guest I liked the resort and I had a great time with my friends and family. As a bride I expected the Salon and photographer part to go smoother. I didn't feel like I got as much attention from Juan Carlos as the other brides. I had to call him multiple times to get a response. This is wedding season, maybe the fall and summer brides felt that their day went smoother.

     

    My guests had a blast and that is all that matters. The music issues were totally my fault for not getting a DJ. I did feel like I was in a wedding factory. My time with Juan Carlos was cut short because another bride went over time into my appointment. My Salon appointments also kept getting moved to accommodate another bridal party. Maybe if I was a Fall Bride or weekday bride my appointments would have gone smoother.

     

    I really wish my wedding went as smoothly as other brides on this site.


    I have one more tip!

     

    If you check into a room and discover that it has a shared door, change rooms. The door was so thin we could hear the couple next door popping open bottles at night and then arguing 4 hours later. Sorry this is negative as well.

     

    My guests had an amazing time and loved the wedding. The only person who felt cheated was me. It felt like scheduling conflicts kept happening to me, which took away from my time with my guests.



    #2617 lornj29

    lornj29
    • Newbie
    • 44 posts

      Posted 24 May 2015 - 03:13 PM

      @erobin223
      Well I'm really sorry all that happened but I hope you can look back and still have enjoyable memories of your wedding!! Sorry it didn't work out as everything u had planned but I think there will always be things that go wrong!

      #2618 JaxBchKay

      JaxBchKay
      • Site Supporter
      • 103 posts
      • Wedding Date:April 24, 2015
      • Wedding Location:Now Sapphire, Mexico
      • LocationJacksonville Beach, Florida

      Posted 25 May 2015 - 07:45 AM

      @erobin223 - WOW!  I'm so sorry you were so disappointed!  There were 3 weddings everyday the entire time we were at the resort (almost 2 weeks)  but I never felt rushed or dismissed.  I did have outside hair and makeup people as well as an outside photographer, videographer and DJ, which I was really glad about.  I used the resort photographer and videography from my package at our welcome cocktail party and the pics were ok, but I would have been very upset if they had done my wedding photos, they just aren't very good.  Same for the videography.  They went around at the welcome party asking guests to say a few words to us and the editing is terrible, they left in something sort of nasty that my son said but cut out something sweet that my daughter said.  I also thought I would get a DVD of all the footage they took as well as the edited video but instead I got two copies of their edited video which I didn't even like.  Again, all is well because the professionals I hired for the wedding did an AMAZING job. 

       

      Did you ever tell Juan Carlos you were feeling a bit overlooked?  I am sure if he had known then he would have done anything he could to make it right.  I never tried calling him while I was at the resort, I actually emailed him and got very quick responses. 

       

      Our dinner on the beach was fantastic! a couple other people from our group purchased one for a birthday dinner and also had a great experience, it seems that you just had the worst luck. 

       

      I hate that you feel like you were cheated, no bride should ever feel that way!!  I hope that as time goes by the bad things fade and the good is what sticks with you.  Sending big hugs to you



      #2619 Breanna2015

      Breanna2015
      • Newbie
      • 26 posts
      • Wedding Date:April 24, 2015
      • Wedding Location:Now Sapphire Riviera Maya
      • LocationBoston,MA

      Posted 25 May 2015 - 07:01 PM

      My husband and I got married here about a month ago. Today, we received our photos from the photographer. One word, AMAZING. She's does amazing work and is an absolute gem to work with. If you are looking for a photographer, Susana Hidalgo from myadorablebridal is in my opinion the best in the area! Here is the link to our photos if you would like to see her work...

      http://www.myadorabl...og/breanna-sean

      #2620 acw271011

      acw271011
      • Moderators
      • 3,128 posts
      • Wedding Date:October 20, 2011
      • Wedding Location:We tied the knot in Runaway Bay, Jamaica and renewed our vows in Mexico on our 4th Anniversary
      • LocationToronto Area

      Posted 25 May 2015 - 07:22 PM

      My husband and I got married here about a month ago. Today, we received our photos from the photographer. One word, AMAZING. She's does amazing work and is an absolute gem to work with. If you are looking for a photographer, Susana Hidalgo from myadorablebridal is in my opinion the best in the area! Here is the link to our photos if you would like to see her work...

      http://www.myadorabl...og/breanna-sean

       

      Your photos are gorgeous! Congrats and thanks for posting!


      Just had my wedding last Saturday. I have a few comments on the service offered.

       

      Adventure Photos:

      Thank god I didn't use them for my ceremony. I booked them for a photo session with guests during a happy hour and they did not show up. I was told that we can try again the following day. I just reviewed the photos and a lot of the pictures were of bad angles using a bad lens. We all look so fat with double chins. The family members on the ends of the photos look even larger since he used a wide angle lens.

       

      Couples Dinner on the Beach:

      The food was over cooked and cold. We got bitten up by sand flies coming from the seaweed. The wind was so strong, our vase on the table fell over and shattered in my lap. I'm glad we didn't pay for that service, I told my guests not to do the vacation club talk to get the free dinner.

       

      Spa:

      Worst massage ever. My masseuse was on her cellphone half the time. We did another massage at our honeymoon resort and it was much better.

       

      Salon:

      The salon is very poorly managed. They tried rebooking me to an earlier appointment on my wedding day. My Matron of Honor ended up cancelling her appointment because they moved hers out an hour late and she wouldn't have been done on time. When I arrived they couldn't find my appointment and had me confused for another bride. My hair and makeup ended up alright and they were very willing to rework my hair to best match the photos. I think the one thing that got me the most upset was that the technician scheduled to do my Mother-In-Laws nails showed up 45 minutes late and she ended up missing the photos before the wedding.

       

      Food:

      The wedding food was the best and my guests were very pleased.

       

      Tips:

      - Warn your guests about the Vacation Club and tell them to be stern. When we said we weren't interested they still called us every morning to ask if we would reconsider.

       

      - It is very humid!!! Plan on wearing your hair up. After watching the brides every night, I saw how sweaty and stringy their hair looked and opted for a chunk side braid. Curls fall within minutes of stepping outside.

       

      - Even though I am not a fan of tanning beds, I did 2 sessions and a spray tan before going to Mexico. I ended up being the only person out of all my guests who did not get sunburn.

       

      - You might want to do your wedding on a less popular day if you want extra attention with service and wedding planners. My wedding was Saturday and there was a larger more elaborate wedding the same day. Right before walking down the aisle, they couldn't remember what song I had selected. I could hear their music better than my own. After dinner all the people assisting with my wedding disappeared and we had to move the cocktail tables out of the way ourselves for dancing.

       

      - Get a DJ. After seeing all the posts about making your own playlist and getting a blue tooth speaker, it was my biggest regret. I bought the most expensive speaker, microphone and Amp. I even tested it out hundreds of times at home. The breeze and outdoor space is too great for a blue tooth speaker. My brother even paid the mariachi band to borrow their professional speaker, but the volume still wasn't loud enough. I spent too much time at my wedding fiddling with all the equipment. Not only was the music not loud enough, but my younger guests kept messing with my playlist skipping the slow dance songs and older music. They alienated my older guests, who ended up leaving early. A DJ would have had the right equipment for the environment and kept my guests from taking charge of the reception.

       

      -Turn off your data plan and encourage all your guests to download Viber. The Wi-Fi at the resort is spotty but make sure you switch from your Wi-Fi in your room to the now network by the pool and restaurants. My family spent too much time trying to contact each other and I wish I would have reminded them about Viber a second time before they traveled.

       

      I hope my comments help. I have been reading this website religiously for the past year and a half and still didn't feel prepared for everything turned out. Just keep in mind something WILL go wrong, but stay positive and have fun. You spend so much time and money preparing for this trip.

       

      I'm so sorry things didn't' go as planned. Every bride should have good memories of their wedding day. Hopefully some of what you've passed along will help other brides, or at least let them know what to look out for! I hope you'll post some photos when you get them! Congrats on being a Mrs!


      I said "yes" again to the love of my life at Grand Coral Beach Club, Playa del Carmen, Mexico on our 4th anniversary - October 20, 2015

       

       

      http://www.bestdestinationwedding.com/topic/78874-acw271011-so-this-is-not-a-planning-thread-but/

       

       

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