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Newbie and looking at Moon Palace 2012

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#1 Bojanglesgirl

  • Newbie
  • 88 posts

    Posted 20 June 2011 - 06:23 PM

    Hello everyone.


    I'm just looking for some help advise on any experience you might have had with this resort.  My TA and I have been trying to get a hold of the resort for a week now and no one has returned our calls, is this normal?


    I'm just trying to book our wedding/stay, I'm not even looking for details yet.


    But if someone does have a recent price list that I could get an idea of what I need to save I would appreciate that as well.


    Thanks in advance for your help.


    Cancun here we come!

    Waiting on Palace Resorts to sign our contract.

    #2 lololola

    • Jr. Member
    • 156 posts

      Posted 22 June 2011 - 02:04 PM

      Welcome to the board! There are lots of Moon Palace brides on here that are always willing to help with any questions. I'm sure you will find this site incredibly helpful! Happy planning and congratulations!

      #3 Essential0929

      • Jr. Member
      • 236 posts

        Posted 22 June 2011 - 03:14 PM

        Welcome! Sometimes the resorts are difficult to get in touch with, just keep following-up. Perhaps some of the Moon Palace brides can give you the name of their Miami Coordinator to book the date. 


        Congratulations and Happy Planning!!

        #4 Moments That Matter

        Moments That Matter

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          Posted 22 June 2011 - 03:56 PM

          Congratulations and welcome to the forums! Unfortunately... this is very common down here in Mexico and the WC'ers are often very slow to respond. Best of luck with all your planning.





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          #5 JayKay

          • Sr. Member
          • 3,472 posts
          • Wedding Date:January 13, 2012
          • Wedding Location:Gran Bahia Principe Runaway Bay Jamaica
          • LocationSouthern Alberta

          Posted 22 June 2011 - 05:21 PM

          Welcome!!  Try searching for the thread for that resort and you should find answers to your questions on there.  Good luck with your planning!

          #6 Dmitri_Markine

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          • 2,782 posts

            Posted 24 June 2011 - 05:06 PM


            #7 SweetFire

            • Vendor
            • 330 posts

              Posted 27 June 2011 - 07:38 AM

              Congratulations and welcome to the forum!!  As mentioned I hear quite often it takes awhile for the WC to respond but in the end everything works out fine.  Good luck!


              Warmest wishes,


              #8 xoamdxo75

              • Newbie
              • 63 posts

                Posted 30 June 2011 - 06:07 PM

                Welcome to the board!


                Moon Palace is a great choice! :)

                #9 krsmith

                • Member
                • 528 posts

                  Posted 30 June 2011 - 08:36 PM

                  Congrats and Welcome! 


                  Moon Palace is great, but YES they have a reputation for being slow on responding. They do so many weddings that I think they just get behind. From what many others have said, once your bog day rolls around, they are on top of things and have everything worked out the way you want it! Don't sweat it. If you start getting REALLY antsy, give them a call. We ended up doing that in the end to make sure they didn't give the slot we wanted away. We got a response pretty immediately, and anytime we had a question we called and got a response by the end of the day typically. 


                  While you are waiting, check out all the slide shows of weddings at MP! I have gotten some great ideas, and love seeing the rooms/ceremony/reception/resort locations.








                  All the ladies on both the Moon Palace 2011 Brides and Moon Palace 2012 Brides are more then willing to help you out with any questions you have. Happy Planning! :)

                  #10 Tammy86

                  • Newbie
                  • 54 posts

                    Posted 01 July 2011 - 05:41 AM


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