Hi Laurent, I was also having issues contacting the wedding coordinator. I sent in my signed contract and then heard nothing. I had sent in two emails looking for a response and still nothing. So i finally called the resort and asked to speak with Tameica.. Turns out she is no longer working there! So i got her Managers Name and i called several times until i spoke with her. ( i didnt mean to be bridezilla, however i needed to make sure they got my contract and everything was solidified as i have already gotten my invites ordered etc.. ) lol
Anyway I spoke with her just last night and everything was good to go and she answered my questions and concerns over the phone. She did tell me that she is the lead for that department right now and they are looking to have a wedding coordinator hired hopefully soon.. but for now she is dealing with it. Her name is Elizabeth Miranda.. she has the same email address and you can also phone the resort and ask to speak to her..
As for the Travelling portion.. I am in Calgary so the prices are different, however i went through AMA Travel and we ended up booking through Air Canada... they were by far the cheapest for group rates.. and also the bride and groom get automatically upgraded to executive class for free!! ( huge perk for us as the extra baggage allowance alone was worth it!!) We looked at Sunquest, Itravel200, Westjet vacations, and Air Canada.. Plus when you went with Sunquest, they stated that the flights were not guaranteed and that schedules could change, however air Canada already has the flight schedule and stated that it will not change.
Hope this helps!!
Luvmoo( aka Jen)
February 23rd, 2012 I am marrying my best friend!! at IBRHB