Why does changing your name have to be so freakin difficult!!
Posted 29 August 2007 - 11:46 AM
I swear credit card companies act like they're the freakin god of gods. First off, I jumped through their hoops and faxed the marriage certificate along with a letter asking to change my name and issues new cards - just as they asked me to do. WELL I'm now getting letters in the mail asking me to send in the "legal" document reflecting the change, so they can finish their process.....HELLO?? That's what I already freakin did, you idiot!!!!!!!!!!!!! I swear they have the most imcompetent people working for customer service at credit card companies!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Argh....I just needed to let that out!! So now I get to mail in what I already faxed once and waited and waited with nothing being done!
Posted 29 August 2007 - 11:57 AM
But yeah...the whole process is a HUGE PITA!
Seriously, it took me the better part of a year to get my insurance cards in my married name. I finally got that part sorted out about 2 weeks before our first anniversary! lol!
I feel your pain!
Posted 29 August 2007 - 11:59 AM
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Posted 29 August 2007 - 12:55 PM
I called to change my name on my credit card. They said fine, they did it, and they sent me a new card.
Well, they spelled my new name wrong! So I called and I was like you spelled my name wrong, you need to send me a new card.
They put me on hold like this is the most difficult thing ever (it was THEIR fault!) and come back and they're like, We have to file this as a lost or stolen card. We will send you a new one. I said, it's not lost or stolen, it's just WRONG. Whatever they have to file it this way for their purposes.
They put me on hold again and come back and ask, "Will you be filing a police report for yout stolen card?"
WTF?!? MY CARD WAS NOT STOLEN. I asked them what they wanted me to tell the police? "Hi I have to report a stolen credit card that isn't stolen, it just has my named spelled wrong because my credit card company is full of idiots?"
Ahhh I flipped my lid, it was so annoying. And I am usually NICE to customer service people, I swear.
Posted 29 August 2007 - 01:18 PM
Rachelle - I CAN NOT believe it took you a year to change everything. If I'm still working on this in a year....someone please shoot me!
Posted 30 August 2007 - 05:45 AM
I still have some things that I haven't gotten changed yet and need to get on...nursing license, car insurance, and home loan. Guess I better get on that.
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