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#11 thebridesmom

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    Posted 16 April 2011 - 04:00 AM

    Well I was hoping that "Johnny" at Landybridal might actually be a true business man and that Landybridal might actually kknow how to run a business.

     

    I was shocked when I asked them what they wanted me to do to help return this dress to its owner.  They asked me to go to my local post office and find out how much it would cost to mail it to Japan.

     

    SERIOUSLY.... I was shocked. I can go online from my living room and find our that answer at USPS.com.  I really thought they would have an account with some company (like the company they used to ship it to me) and that I could just drop it off and the label would be there.

     

    I am disabled, I don't want to be running around doing their work.  It will cost over $50 to mail this to Japan.  Who is paying for that?

     

    I think it is time to get my money back and cut my losses.   They are not doing good at communicating.  I haven't given up yet but we will see.

     

    Sighhhhhhh......



    #12 thebridesmom

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      Posted 19 April 2011 - 09:59 AM

      Well I finally had to figure out a way to call them.  It was pretty simple - download skype - figure out how to use it - and call.  

       

      Well - long story short  -  they want me to go to the post office and mail the dress to Japan.  I am disabled and do not want to drive to nor stand in line at the post office to fill out customs forms.  And they weren't going to refund me till after and only for postage not for gas.  (Gas  is expensive now!) 

       

      I was a bit nervous that they might not refund me. I finally wrote them today and told them that I will mail  the dress as soon as they send me a prepaid label. So it is in their hands where it always should have been.  I am learning! 

       

      They say the lady in Japan is going to mail my dress, but we will see. She bought a $100 dress and got a $350 dress.  I hope she will.  

       

      Oh well.  I am already looking for another dress to buy just in case. 

       

       



      #13 PeterPevensie

      PeterPevensie
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        Posted 19 April 2011 - 08:50 PM

        I had a very similar experience. I went into the store with the intention of only trying on trumpet dresses. That wasn’t until the bridal consultant asked me to try on a dress that she thought I would like. I hesitated because it was $300 over my budget and when I saw it in the hanger it was everything I wasn’t looking for (it had lace and wasn't a trumpet dress). But when I put it on, I immediately smiled and knew it was the ONE. At that moment I didn’t care about going over budget because I had to have the dress.



        #14 thebridesmom

        thebridesmom
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          Posted 20 April 2011 - 05:56 AM

          So, I sent Landy Bridal an email telling them to send me a pre paid label and their reply was.... 

           

          "Please send dress to the address we gave you."

           

          I don;t know how to get through to them that I am not going to spend my money $45 to mail someone elses dress to them. 

           

          I hope they send me a pre paid label soon.  

           

          It doesn't seem like a very well run business to me.  But we will see. 

           

          Brides mom 



          #15 bmadzia1

          bmadzia1
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            Posted 20 April 2011 - 07:39 AM


            That's bunch of bs. I'd ask them for their courier info and their account number and send it back to them.  I can't believe how this is working. I'd call your credit card company and see if they can help with getting your money back since you didn't get what you paid for. I'm sure the girl in Japan is a nice lady, but who says you'll have your dress.  I don't understand why they are distributing YOUR information to people you do not know.  VERY bad business ethic and breach of your privacy.

             

            Quote:

            Originally Posted by thebridesmom 

            So, I sent Landy Bridal an email telling them to send me a pre paid label and their reply was.... 

             

            "Please send dress to the address we gave you."

             

            I don;t know how to get through to them that I am not going to spend my money $45 to mail someone elses dress to them. 

             

            I hope they send me a pre paid label soon.  

             

            It doesn't seem like a very well run business to me.  But we will see. 

             

            Brides mom 



             



            #16 thebridesmom

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              Posted 20 April 2011 - 01:14 PM

              bmadzia1 - That is really a good point... I don't know why I didn't think about that.  Why did landybridal give me her info and why are they giving her mine.  You are right they should have had her return my dress to THEM.  I won't have any trouble getting my money back because it is Paypal and I have email proof that they said they did wrong and I have picture evidence also.  So in this case I am protected.  I will really be up a creek if they don't protect me for some reason.... sigh.....   in the scope of life it really isn't that huge a deal.  But if I don't find another dress then it will be a much bigger deal. 

               

              thanks for your reply.  I appreciate it. 

               

               

               

               



              #17 thebridesmom

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                Posted 23 April 2011 - 07:15 AM

                Well we decided that this is not the fault of the lady in Japan and she deserves her dress.  So since Landy Bridal wouldn't send use a prepaid label we went ahead and mailed the package to her.  We used USPS express mail.    Just go to USPS.com and put in the number.   CP586524235US    I sent the proof to LandyBridal.com and they thanked me and said,  "We will send the payment to your account soon."  I guess we will see what "soon" is. 

                 

                They told me that the lady in Japan mailed my dress.  She actually emailed me to tell me she did.  So we will see.  The question still remains -  "is the dress well done?" 

                 

                I will let you know what happens next.



                #18 bmadzia1

                bmadzia1
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                  Posted 24 April 2011 - 04:46 AM

                  Good luck. Keep us updated..

                   



                  #19 thebridesmom

                  thebridesmom
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                    Posted 27 April 2011 - 11:00 AM

                    Well, the dress came.  They did a pretty good job, but let's be honest.   Who wants to wear a pretty good job on your wedding?  22849_1_1024 375x534.jpgphoto(18).JPG

                     

                     

                    As you can see, (sorry it is side ways) the top center is not ruched like it should be.  And the fabric is a heavier satin then the drapey satin we thought it would be and there is under skirting that shouldn't be in the dress.

                     

                    photo(20).JPG

                     

                    it is a beautiful dress, but not what we ordered.  As far as being a true April.   We are now DESPERATELY trying to find a True Maggie Sottero April Size 6 or 8 White. (Not Diamond White)

                    Her wedding is in 8 weeks.  We are looking every where. 

                     

                    And Landy Bridal still has not refunded me the money for shipping the other dress to Japan.  I would not recommend them so far.  I am so sad because my daughter cried when she put it on.  She is so sweet, she calmed down immediately and said, "Don't worry mommy, we will find something."  My heart is broken.

                     

                    So sad.  But we are going shopping tomorrow to try to find an dress she loves off the rack in case we can't find a Maggie Sottero April.

                     

                    Praying.



                    #20 whatgary

                    whatgary
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                      Posted 30 July 2011 - 10:18 PM

                      hello, i think there are some misunderstand, you can contract them to solve the problem. Once i have bought the the wedding dress from the landybridal, there are some problem about the wedding dress, and i contract the customer service, and they answer me so patience, and solve the problem smoothly!!






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