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Frustrated Bride - Moon Palace


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#11 Amara3CUS

Amara3CUS
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    Posted 29 March 2011 - 06:05 PM



    How is that possible?!?! I have documentation that shows that the promotion is like through Dec 23, 2011 !!

    Originally Posted by mochamakes3 

    Okay, so I got a message back today from Palace photography. I was told that the promo dollars ended March 25. It does not look like any prices changed that much. I will post the prices on the Moon Palace wiki. I think I am going to try to fight it because the palace promo is still posted on their website and there is no mention of an expiry date.

     



     



    #12 mochamakes3

    mochamakes3
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      Posted 01 April 2011 - 04:57 AM

      The palace vacation dollars is still valid, but they no longer allow you to use it for wedding photography.

       

      The photo website has been updated with the new pricing structure:

       

      http://www.palaceres...om/products.php

       

       



      #13 royalbride610

      royalbride610
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        Posted 01 April 2011 - 07:28 AM

        Did the WC actually tell you that you could use the credits for photography??? If you have it in writing/email, you should discuss that with her and ask that they honor what they'd previously told you because you made your decisions based on what the WC told you.

         

        My WC attempted to do the same to me, by telling me I had to pay a vendor fee for both my wedding and TTD photography even though before that new policy took place she'd told me if was PER VENDOR and not PER DAY.

         

        I say if your WC gave you the permission to use the resort credits, then they should honor it, speak to the management about it if there is a problem...



        #14 Eskie14

        Eskie14
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          Posted 08 April 2011 - 07:25 AM

          Hi Brides,

           

          I spoke with the manager of the photo department and what she offered us was the CD of all negatives for no additional costs.  Still not happy, but it's better than nothing.  I'm going to order photography package B with 62 6x8 photos.  I will then take the negatives and print, enlarge at home.

           

          At this point I don't think you can use promo dollars for anything wedding related.  Right??? 



          #15 mochamakes3

          mochamakes3
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            Posted 08 April 2011 - 09:52 AM

            Eskie,

             

            I think the only other option is to purchase one of the wedding packages. It is probably also the only way to ensure you will use the entire value of promo dollars.



            #16 Amara3CUS

            Amara3CUS
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              Posted 09 April 2011 - 04:47 PM



              And to my surpise it's only SELECTED wedding packages that count, which they told me very late in the game...after I already had my heart set on the Immaculate conception package. That doesn't even count in promotion dollars... I heard that you can use vacation dollars for photo and video! does video still count?? i'm going to refer to my contract and make sure that's written on there.. either way I have tons of emails that say I can use the vacation dollars credit for video

              Originally Posted by mochamakes3 

              Eskie,

               

              I think the only other option is to purchase one of the wedding packages. It is probably also the only way to ensure you will use the entire value of promo dollars.



               



              #17 blondy

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                Posted 10 April 2011 - 04:32 AM

                I only saw this thread just now! I got married at mp on apr 8, and this is the first I have heard of this. We used an outside photographer but used the mp videographer ONLY because we could use points. I do have emails to this effect, and will fight charges on my credit card if a $500 charge shoes up. The problem we DID run into was with golf. Same type of story - they changed the rules, and limited the number of points you could use, and what you could use them for. My now hubby's fought the changes and they agreed to stick with the original rules
                We're getting married at Moon Palace Cancun on April 8, 2011!

                #18 mochamakes3

                mochamakes3
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                  Posted 10 April 2011 - 06:30 AM

                  Talking it over with my dad, they are always changing what you can and cannot use vacation dollars for. In the past, members could even use them in the gift shop. But I think you're right, if you fight for them, they will let you use them.



                  #19 Bride KSmith

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                    Posted 10 April 2011 - 11:30 AM

                    This sucks!!! I was going to use the points for our wedding video! Now I need to do a last minute search for a videographer. I was only going to use the MP videographer because I could use the points. I cant see myself paying for the MP video, the quality just doesnt warrant the use of my hard earned money. I am so sick of their bait and switch policy. They get all of us to book our wedding with them based on all of these promotions and credits only to tell us a month or two before that they will not honor them!



                    #20 Amara3CUS

                    Amara3CUS
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                      Posted 10 April 2011 - 12:06 PM



                      Very well stated!! it's true.

                      Originally Posted by Bride KSmith 

                      This sucks!!! I was going to use the points for our wedding video! Now I need to do a last minute search for a videographer. I was only going to use the MP videographer because I could use the points. I cant see myself paying for the MP video, the quality just doesnt warrant the use of my hard earned money. I am so sick of their bait and switch policy. They get all of us to book our wedding with them based on all of these promotions and credits only to tell us a month or two before that they will not honor them!



                       






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