THANK YOU , Katusha!
Actuie, I had the same feelings about switching. However, I still have faith that in 3 months (by the time of my wedding), things will start turning around. The only major concerns that I have are: "locals weekends" ...which they HAVE to stop doing if it's causing so much negative feedback on TA. And also, the food. I can only hope that will improve. I am sure by the time of your wedding they will have all of the kinks worked out. If you have a close "runner up" maybe you need to do some serious thinking...but personally, I am glad I stuck with NOW.
I am not really worrying about Clairbel's unresponsiveness. I believe someone else posted that she was on medical leave for awhile? As long as they still have my confirmation date and time...most of the details will be worked out in the days prior to the wedding (unless you are hiring external vendors). I am going to have an "idea" of what I want...but I think you need to be really flexible and just roll with the punches once you are down there. If you get all caught up in the details, things may not turn out the way you intended...and you dont want to be stressed out or dissapointed. That is just my way of handling this chaotic process.
Good luck to all!