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ROR Brides (Riu Ocho Rios)


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#611 DANIELLE03

DANIELLE03
  • Jr. Member
  • 413 posts
  • Wedding Date:January 16, 2014
  • Wedding Location:RIU OCHO RIOS
  • LocationWINNIPEG,MANITOBA,CANADA

Posted 02 April 2013 - 09:23 AM

Originally Posted by Atrack 

here is a email address for RIU head office.

 

 

 

 

 

 

 

 

 

 

 

 

Fernanda Rodr­guez

Wedding Sales Executive
Meetings, Incentives & Social Events

RIU Hotels & Resorts

Corporate Offices at Riu Caribe Hotel 
Blvd Kukulkan Km 5.5 Z.H. Cancun Q. Roo, Mexico 77500 
Ph: 52(998) 848 7796 ext 5158
Fax: 52 (998) 848 7897 
weddings03@riu.com

Blvd. Kukulcan, Km 5.5, Lote 6-C, Zona Hotelera
Cancºn - Quintana Roo
Telephone: (+52) 99 88 48 78 50
Fax: (+52) 99 88 48 78 51
Email: hotel.caribe@riu.com

 

hope this helps

thanks.

 

Unforutnatly this is who i have been dealing with. Fernanda is no longer there and there is now this Ana person. she emailed me back saying that she is talking to her supervisor to see what can be done. IM crossing my fingers that everything will stay as is !



#612 DANIELLE03

DANIELLE03
  • Jr. Member
  • 413 posts
  • Wedding Date:January 16, 2014
  • Wedding Location:RIU OCHO RIOS
  • LocationWINNIPEG,MANITOBA,CANADA

Posted 02 April 2013 - 09:25 AM

I had originally made my reservatons for date and time with Fernanda and recvd 2 confirmations from her on the date and time, and now they are telling me that its a completely different time. Im waiting to hear back what happens. thankfully I have some time, But its just a pain as now I have to wait to confirm other arrangments!

 

:(



#613 eweisz

eweisz
  • Newbie
  • 25 posts

    Posted 03 April 2013 - 08:43 AM

    Originally Posted by DANIELLE03 

    So I got a email back from the person who schedules the weddings ( which is in mexico, how that makes sense I dont know) anyways apparently Fernanda who is no longer there screwed up and my time isnt available on that date.

     

    I wrote a nice long reply back, and fwd the emails to the new girl Ana explaning that this is not my fault as I confirmed TWICE! with Fernanda and both times she responded back with " this is to CONFIRM Jan 16 2014 at 3pm ( this is the only time available) And she typed the second email like that after i asked her if she was 100% Certain that it was available.

     

    How is this my fault?!?!?! I emailed them twice to confirm. Now invitations are sent out with that date and time. As well as Vendors/photographers are booked.

     

    Someone is going to fix this or I will not be a happy person!!!


    I would FLIP!!!!! Oh my goodness that is awful. Did they respond to you? That is just WRONG. They need to MAKE time for you!



    #614 DANIELLE03

    DANIELLE03
    • Jr. Member
    • 413 posts
    • Wedding Date:January 16, 2014
    • Wedding Location:RIU OCHO RIOS
    • LocationWINNIPEG,MANITOBA,CANADA

    Posted 03 April 2013 - 09:15 AM

    Originally Posted by eweisz 


    I would FLIP!!!!! Oh my goodness that is awful. Did they respond to you? That is just WRONG. They need to MAKE time for you!

    OH I DID! lol in a nice way. She told me to be patient as she is talking to her supervisor to see if we can have that date and time.

     

    If they dont the better be upgrading me to some sort of presidential suite! lol.

     

    And the fact that we are thinking of booking our honey moon at the riu in negril....this might change if this doesnt work out... lol.

     

    THANKFULLY I have some time but geez -smh-



    #615 Jessica Correa

    Jessica Correa
    • Jr. Member
    • 270 posts

      Posted 04 April 2013 - 06:43 AM

      Originally Posted by Yassy 

      Quote:
      Originally Posted by Jessica Correa 

      Just wondering, what is the rough estimate of having Marcia as a photographer? and the video is included?

       

      Hi Jessica,

       

      Here is the email I received back from one of Keisha's reps:

       

      "Photography coverage includes bride/groom getting dressed, ceremony & photo-session. 

       2 Cd's with over 400 Hi-Res images 

       2)Two Photographers 

       Wedding Gallery upload (optional)

       DHL-delivery,two weeks after event with tracking number

       No time charges !!

       Venders fee we pay !! - $440 USD

       

      $1,650.00 USD

       

      Videography Services 

      Cinematography coverage

      2 professionally edited DVD Videos 

       

      $650 USD

       

       

      Reception dinner (1st 2 hours includes cutting the cake, decor detailing, first dance, guest tables etc.)
      $300 USD
       

      10% deposit retain your date.

       
      Marcia can customize a package for you."
       

      I did ask for further clarification on the above as far as timelines and if they provide actual prints or just the cds, and am still awaiting a reply...but it seems like the above is customizeable depending on your needs.  It's been 4 days, so hopefully the delay is due to the long weekend;)

       

      Yassy.

      ah wow that sounds great. Thank you so much for the information.



      #616 Jessica Correa

      Jessica Correa
      • Jr. Member
      • 270 posts

        Posted 04 April 2013 - 06:49 AM

        Originally Posted by DANIELLE03 

        Quote:
        Originally Posted by eweisz 


        I would FLIP!!!!! Oh my goodness that is awful. Did they respond to you? That is just WRONG. They need to MAKE time for you!

        OH I DID! lol in a nice way. She told me to be patient as she is talking to her supervisor to see if we can have that date and time.

         

        If they dont the better be upgrading me to some sort of presidential suite! lol.

         

        And the fact that we are thinking of booking our honey moon at the riu in negril....this might change if this doesnt work out... lol.

         

        THANKFULLY I have some time but geez -smh-

        that is ridiculous! That is so unprofessional and its not fair. If you had booked that date first then you should have priority. That is your day and time. Boy, I am going to confirm my date and time because now I am nervous that I am doing all this planning for that date and time and I would flip out if they changed plans on me. Def. fight for your time it is not fair that they are putting you through this stress. and if they don't they better give you some kind of reimbursement or huge discount for the inconvenience that they are putting you through in having to rearrange everything and not only that, but it really makes a bride unhappy and it takes away from the experience. Best wishes and I really hope you get your date and time. If not, I am highly disappointed and I might even consider looking elsewhere.



        #617 DANIELLE03

        DANIELLE03
        • Jr. Member
        • 413 posts
        • Wedding Date:January 16, 2014
        • Wedding Location:RIU OCHO RIOS
        • LocationWINNIPEG,MANITOBA,CANADA

        Posted 04 April 2013 - 08:06 AM

        Originally Posted by Jessica Correa 

        that is ridiculous! That is so unprofessional and its not fair. If you had booked that date first then you should have priority. That is your day and time. Boy, I am going to confirm my date and time because now I am nervous that I am doing all this planning for that date and time and I would flip out if they changed plans on me. Def. fight for your time it is not fair that they are putting you through this stress. and if they don't they better give you some kind of reimbursement or huge discount for the inconvenience that they are putting you through in having to rearrange everything and not only that, but it really makes a bride unhappy and it takes away from the experience. Best wishes and I really hope you get your date and time. If not, I am highly disappointed and I might even consider looking elsewhere.

        I know! I am still waiting for a reply. I will wait until Monday , And then I am going to be sending a follow up email. If for some reason I didnt have that time first (which would be the person arranging its fault) then i will have to settle for the 1pm But I better get a discount or a major room upgrade, Especially sicne the second week we are going to be staying at another Riu in Negril!! At this point im iffy about staying there. But its beautiful and its close to the 7 mie beach which is what i want! AND the price is right. I really hope this nightmare clears itsself up.

         

        I even told them. if there is another wedding at 3 they hve 2 different locations. I would be willing to take a nother location and get my own officent but they are not going to charge me the vendor fee. She said she is going to talk to her supervisor to try and get that time.

         

        In the end its not my fault the person desginated to assign date and times screwed up and either way I have 2 confirmation emails confirming this.  OI!!!!

         

        Im trying not to let it stress me out. Thankfully I still have some time for ordering things. I really want to book the photographer and confirm, but I cant until i know the time! thats the only thing thats holding back!!

         

        :(



        #618 Atrack

        Atrack
        • Newbie
        • 69 posts

          Posted 09 April 2013 - 03:26 AM

          Good day everyone

           

           

          Me and my FY are wondering what the music system is like and is anybody bringing there own?

           

           

          Thanks

           

          Atrack



          #619 Loreal30

          Loreal30
          • Jr. Member
          • 234 posts

            Posted 09 April 2013 - 12:29 PM

            Originally Posted by Atrack 

            Good day everyone

             

             

            Me and my FY are wondering what the music system is like and is anybody bringing there own?

             

             

            Thanks

             

            Atrack

            hey! I am bringing a bose portable sound system...we are doing a private reception but really its just for dinner music and 2 hours of actual dancing. Keep in mind that with the Bose, you cannot hook up a microphone....however, if you buy a mixer you can. We are taking that route....all in all the mixer, mic and system will probably cost me around 450-500 but it's my system to keep, I can't justify spending 350/hour for a dj, just not worth it.



            #620 DANIELLE03

            DANIELLE03
            • Jr. Member
            • 413 posts
            • Wedding Date:January 16, 2014
            • Wedding Location:RIU OCHO RIOS
            • LocationWINNIPEG,MANITOBA,CANADA

            Posted 09 April 2013 - 07:31 PM

            So update on my fiasco. Got a email back today. Telling me I can have 3 pm but have to have it at the lagoon gazebo. My whole reason for going away is because I want it on the beach! Ugh I almost wanted to cry today because I feel like I will have to pick eithe a earlier time for the beach or a later time and have the lagoon gazebo! I'm still holding out for my time and the beach. I'm a little pissed that all they are saying is we are sorry. How about offering a discount or a upgrade. I have my TA working on it now So frustrating !!


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