Jump to content
Misti

ROR Brides (Riu Ocho Rios)

Recommended Posts

And so my wedding ceremony date/time drama continues.  So the other day I recvd a email from the Photographer at the Riu about our wedding photos and them wanting to photograph it, However the date indicated JAN 17 2014. So I emailed Keisha because this is the 2nd email I recvd that indicated this date, and I had said that our wedding ceremony is to be for Jan 16 2014 at 3 pm. She responded and said she has it for Jan 16 2014 at 1pm! I have 2 emails from the person who does the scheudling of the weddings telling me that my wedding is Jan 16 2014 at 3 pm. Now i have to go back and forth with these ppl to find out what is going on. IM scared ill show up there and not have a ceremony date at all! ;/

Share this post


Link to post
Share on other sites
Originally Posted by DANIELLE03 View Post

 

And so my wedding ceremony date/time drama continues.  So the other day I recvd a email from the Photographer at the Riu about our wedding photos and them wanting to photograph it, However the date indicated JAN 17 2014. So I emailed Keisha because this is the 2nd email I recvd that indicated this date, and I had said that our wedding ceremony is to be for Jan 16 2014 at 3 pm. She responded and said she has it for Jan 16 2014 at 1pm! I have 2 emails from the person who does the scheudling of the weddings telling me that my wedding is Jan 16 2014 at 3 pm. Now i have to go back and forth with these ppl to find out what is going on. IM scared ill show up there and not have a ceremony date at all! ;/

 

I would email Keisha the confirmation you received from RIU. Keep all emails and bring everything with you when you go!!

Share this post


Link to post
Share on other sites
Originally Posted by Sunshinybride View Post

 

 

I would email Keisha the confirmation you received from RIU. Keep all emails and bring everything with you when you go!!

i did.. and she was like " email the person who gave you the confirmation" oh I have EVERY email from all of them. Because I knew something like this would happen. Im worried ill show up and have no ceremony. Heads will roll then! lol Id be lke at this point I dont care where the ceremony is but its happening at this time and you are going to make it happen! it just sucks because now I have to wait to book my photographer

Share this post


Link to post
Share on other sites

So I got a email back from the person who schedules the weddings ( which is in mexico, how that makes sense I dont know) anyways apparently Fernanda who is no longer there screwed up and my time isnt available on that date.

 

I wrote a nice long reply back, and fwd the emails to the new girl Ana explaning that this is not my fault as I confirmed TWICE! with Fernanda and both times she responded back with " this is to CONFIRM Jan 16 2014 at 3pm ( this is the only time available) And she typed the second email like that after i asked her if she was 100% Certain that it was available.

 

How is this my fault?!?!?! I emailed them twice to confirm. Now invitations are sent out with that date and time. As well as Vendors/photographers are booked.

 

Someone is going to fix this or I will not be a happy person!!!

Share this post


Link to post
Share on other sites
Originally Posted by DANIELLE03 View Post

 

So I got a email back from the person who schedules the weddings ( which is in mexico, how that makes sense I dont know) anyways apparently Fernanda who is no longer there screwed up and my time isnt available on that date.

 

I wrote a nice long reply back, and fwd the emails to the new girl Ana explaning that this is not my fault as I confirmed TWICE! with Fernanda and both times she responded back with " this is to CONFIRM Jan 16 2014 at 3pm ( this is the only time available) And she typed the second email like that after i asked her if she was 100% Certain that it was available.

 

How is this my fault?!?!?! I emailed them twice to confirm. Now invitations are sent out with that date and time. As well as Vendors/photographers are booked.

 

Someone is going to fix this or I will not be a happy person!!!

 Oh Man!!! I'm so sorry to hear that this is happening to you....what a nightmare!  At this point, perhaps an email to the Corporate Office is in order...I'm sure they will do something to accommodate you if you tell them you have all the email confirmations from Fernanda.  I really hope it all works out for you!!!

 

Yassy.

Share this post


Link to post
Share on other sites
Originally Posted by Jessica Correa View Post

 

Just wondering, what is the rough estimate of having Marcia as a photographer? and the video is included?

 

Hi Jessica,

 

Here is the email I received back from one of Keisha's reps:

 

"Photography coverage includes bride/groom getting dressed, ceremony & photo-session. 

 2 Cd's with over 400 Hi-Res images 

 2)Two Photographers 

 Wedding Gallery upload (optional)

 DHL-delivery,two weeks after event with tracking number

 No time charges !!

 Venders fee we pay !! - $440 USD

 

$1,650.00 USD

 

Videography Services 

Cinematography coverage

2 professionally edited DVD Videos 

 

$650 USD

 

 

Reception dinner (1st 2 hours includes cutting the cake, decor detailing, first dance, guest tables etc.)
$300 USD
 

10% deposit retain your date.

 
Marcia can customize a package for you."
 

I did ask for further clarification on the above as far as timelines and if they provide actual prints or just the cds, and am still awaiting a reply...but it seems like the above is customizeable depending on your needs.  It's been 4 days, so hopefully the delay is due to the long weekend;)

 

Yassy.

Share this post


Link to post
Share on other sites
Originally Posted by Yassy View Post

 

 Oh Man!!! I'm so sorry to hear that this is happening to you....what a nightmare!  At this point, perhaps an email to the Corporate Office is in order...I'm sure they will do something to accommodate you if you tell them you have all the email confirmations from Fernanda.  I really hope it all works out for you!!!

 

Yassy.

I know! its a debacle!.. Do you happen to have corporate offices email? im waiting to get a email back from this new person Ana To see what she has to say. But they were basiaclly like. Oops sorry. this is the time you have. that pissed me off! lol

 

If anyone has the email that would be great!

Share this post


Link to post
Share on other sites
Originally Posted by DANIELLE03 View Post

 

I know! its a debacle!.. Do you happen to have corporate offices email? im waiting to get a email back from this new person Ana To see what she has to say. But they were basiaclly like. Oops sorry. this is the time you have. that pissed me off! lol

 

If anyone has the email that would be great!

here is a email address for RIU head office.

 

 

 

 

 

 

 

 

 

 

 

 

Fernanda Rodríguez

Wedding Sales Executive

Meetings, Incentives & Social Events

RIU Hotels & Resorts

Corporate Offices at Riu Caribe Hotel 

Blvd Kukulkan Km 5.5 Z.H. Cancun Q. Roo, Mexico 77500 

Ph: 52(998) 848 7796 ext 5158

Fax: 52 (998) 848 7897 

weddings03@riu.com

Blvd. Kukulcan, Km 5.5, Lote 6-C, Zona Hotelera

Cancún - Quintana Roo

Telephone: (+52) 99 88 48 78 50

Fax: (+52) 99 88 48 78 51

Email: hotel.caribe@riu.com

 

hope this helps

Share this post


Link to post
Share on other sites
Originally Posted by Atrack View Post

 

here is a email address for RIU head office.

 

 

 

 

 

 

 

 

 

 

 

 

Fernanda Rodríguez

Wedding Sales Executive

Meetings, Incentives & Social Events

RIU Hotels & Resorts

Corporate Offices at Riu Caribe Hotel 

Blvd Kukulkan Km 5.5 Z.H. Cancun Q. Roo, Mexico 77500 

Ph: 52(998) 848 7796 ext 5158

Fax: 52 (998) 848 7897 

weddings03@riu.com

Blvd. Kukulcan, Km 5.5, Lote 6-C, Zona Hotelera

Cancún - Quintana Roo

Telephone: (+52) 99 88 48 78 50

Fax: (+52) 99 88 48 78 51

Email: hotel.caribe@riu.com

 

hope this helps

http://www.tripadvisor.com/ShowTopic-g147247-i144-k2581754-Contact_info_for_Riu_Corporate-Aruba.html

 

 

also try this link. They give a link Riu corporate email and contact info

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×