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The Hard Rock Punta Cana

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#471 smr6281

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    Posted 27 March 2012 - 03:25 PM

    Thanks for the info. I got the same thing yesterday when I called the Miami office.They said they were in training. I sent other emails and contacted my travel agent. She's going to try to help me out on her end. I didn't know they were just processing Feb 2013 either. Thanks!!

    Originally Posted by may2013brides 

    Okay ladies...I just spoke to the miami office AGAIN...and I was told that they just changed their computer systems and that is the reason why they are taking so long to respond to peoples requests.  I was told that they are just processing Feb. 2013's.  I wish I was told that the other 2 times that I called..lol.  Anyways, it's not a great excuse but at least some sort of communication as to why they are not responding promptly.



    #472 Lh Sunnie

    Lh Sunnie
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      Posted 27 March 2012 - 03:49 PM

      Miami is not taking anyone else for Hard Rock. I went through them because I got a better price per night and they had a promotion for booking 75 room nights for free 7 days for bride and groom. If I used my travel agent they told me that I would not get this promotion.


      But I am starting not to believe anything they say in Miami. They are the hardest people to work with. They seem really nice, but they know nothing.

      Originally Posted by may2013brides 

      I'm curious as to why people are getting quoted for room rates via Miami...aren't you booking via a travel agent??


      #473 may2013brides

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        Posted 28 March 2012 - 02:38 AM

        Wow I had no clue that u only could get the room nights promo if u booked via Miami. Isn't it more expensive then?? So you just book your flight seperatly ? Is this the only hotel that doesn't give the bride and groom a bonus for having their wedding there??? Anybody else told the same info about the 75 room nights??

        #474 RexandKia

        • Site Supporter
        • 25 posts

          Posted 28 March 2012 - 11:45 AM

          Hello Ladies,


          I just want to put your minds at ease a little bit.  My sister got married last year in Riviera Maya at a Palace resort and also worked with the wedding department in Miami.  She suggested being patient, her wedding turned out beautifully and she didn't arrange anything or speak to anyone until 3 months prior to her wedding date. If you haven't checked out earlier posts in this forum, I suggest checking out page 7. A bride that was married at Hard Rock in 2011 posted her video that displays the resort, as well as wedding and ceremony locations. It put me a little at ease after speaking to my sister about the headaches I've been having about contacting the wedding department in Miami and then reading previous posts from past brides. Just a few words of encouragement! Good luck everyone. 

          #475 JJ512

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          • 13 posts

            Posted 28 March 2012 - 12:39 PM

            I know several people who have been to this resort and they said it is stunning, not perfect, but definately a great vacation spot. Here is why you are confused. Palace resorts is the company that runs this resort, the Hard Rock just bought the property but is letting palace still manage it. the result, is below. Here is the review I posted on the review section:





            This resort has the most beautiful property I have found. It boasts incredible ammenities, promises brides everything and anything they want and The staff onsite are incredible. Once you get there it is a fabulous experience. However...

            Right now this company is in the process of changing from Palace Resorts to the Hard Rock enterprise. Because of this, misinformation, poor communication, or no communication at all is guaranteed. 

                        I have had my rooms blocked off and my wedding booked there for over a year. Today 30 days from my wedding I have yet to be contacted by a wedding coordinator by palace resorts, which is promised to be in their terms of service, done within 2 -4 months before your wedding day.  The contract also says that you must pay for your wedding in full 45 days before your wedding. I have been asking for pricing information, a contact from the resort, and a wedding quote since December of last year and the resort is all but refusing to return any correspondence. The 3 times the resorts has acknowledged my emails or concerns went as follows:

            1. Through my wedding travel coordinator, and once through the Face book page when I posted how horrible their service has been.  Both times they assigned me a coordinator. The first time they assigned me to a woman named Renee Foreman, who scheduled an appointment with me and then never called. 2. 3 months later after a particularly frustrated rant on their facebook page (which they deleted, even though it did not contain anything remotely inappropriate) they assigned me to another agent named Maylen Ortega, who called me an hour before our actual scheduled meeting time, planned the whole wedding with me on the phone and told me she was going to mail me a quote that day. That afternoon I emailed her to check up on this and change a few things when I got a return message that her email was no longer valid. I called her phone and it was disconnected.  I called and emailed someone new every other day for 3 weeks, then today I find out she is no longer with the company and they didn’t bother to assign me to another coordinator or contact me, even though I have been calling asking about it for 3 weeks.  I cannot believe it is so difficult to tell someone how much they plan on charging them for their wedding!
                    This is the most disorganized and unprofessional company I have ever been in contact with. I highly suggest you take your money to someone who values it and your patronage because this company is not it.



            This is a summarization of all the complications with the planning it leaves out many details and it does not include the fact that we were told to get married in state before we leave by a judge because legal ceremonies there end up causing all kinds of extra fees and charges and complications. It doesn't explain that you cannot pick specific colors or decorations for your wedding at ALL, they are cookie cutter weddings, some people are ok with that (myself included) but some brides want more control. Anything extra outside of what is listed on their packages is ridiculously expensive for example: A DJ for your wedding will cost you a minimum of $1600 for 3 hours.  Don't expect to have anything resembling a traditional wedding if you go here. 

            #476 LalaJ

            • Jr. Member
            • 157 posts

              Posted 29 March 2012 - 06:07 AM

              Hey guys,


              I've been so busy with wedding planning that I completely forgot to post a 5% off promo code for American Airlines that I obtained for my wedding. The discount will be valid for travel May 5-19, 2012 from any airport to the Punta Cana, Santo Domingo and Santiago airports. I know that there are a couple of other brides here with wedding dates close to mine so I hope this helps you guys and your guests. The promo code is 7352BZ. It's only 5% but every little bit helps. I should mention that this discount also applies to One World Alliance airline partners as well.

              Hard Rock Punta Cana May 12, 2012

              #477 Lh Sunnie

              Lh Sunnie
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                Posted 29 March 2012 - 07:40 AM

                I booked our flights separately because I had an awesome travel agent who actually said "You will probably be able to get it cheaper than I could." A lot of hotels give something for having a wedding. 

                Originally Posted by may2013brides 

                Wow I had no clue that u only could get the room nights promo if u booked via Miami. Isn't it more expensive then?? So you just book your flight seperatly ? Is this the only hotel that doesn't give the bride and groom a bonus for having their wedding there??? Anybody else told the same info about the 75 room nights??


                #478 Eleni776

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                • 7 posts

                  Posted 29 March 2012 - 10:50 AM

                  Thanks I was looking for pics of the ballrooms. Huge help :)

                  #479 vinarum

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                    Posted 29 March 2012 - 11:16 AM

                    I agree with you JJ!


                    For all those brides who have not yet made their decision as to where to get married, I suggest you find another resort that has a better control of things.


                    My wedding is excatly 2 weeks away and if I hadn't called and emailed every single day to find someone to talk to then I would probably be sitting here still with unanswered questions.


                    Everything is additional for your wedding and i guess that's not a surprise when it comes to weddings but the fact that no one has a concrete answer for anything is the most frustrating thing ever.


                    I really have nothing good to say about this resort but it's way too late to do anything about it.




                    #480 Tatiana

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                    • 95 posts

                      Posted 31 March 2012 - 08:12 AM

                      Vinarum your experience must be so frustrating, but I should say I haven't any of theese problem, jeanly who is my WC is in touch with me almost every day, she is so great, I happy with my choice! She even told me tha because the amount of gests (100) I would not be charged on decor or extra chairs (the 300$) per table. thats amazing! I'm very pleased with the hotel, but I've been there personaly, I sugest you girls that you take an extra weekend to visit the hotel before your wedding, I did that and visited 3 different hotels! And I' happy with the choice!

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