I know several people who have been to this resort and they said it is stunning, not perfect, but definately a great vacation spot. Here is why you are confused. Palace resorts is the company that runs this resort, the Hard Rock just bought the property but is letting palace still manage it. the result, is below. Here is the review I posted on the review section:
This resort has the most beautiful property I have found. It boasts incredible ammenities, promises brides everything and anything they want and The staff onsite are incredible. Once you get there it is a fabulous experience. However...
Right now this company is in the process of changing from Palace Resorts to the Hard Rock enterprise. Because of this, misinformation, poor communication, or no communication at all is guaranteed.
I have had my rooms blocked off and my wedding booked there for over a year. Today 30 days from my wedding I have yet to be contacted by a wedding coordinator by palace resorts, which is promised to be in their terms of service, done within 2 -4 months before your wedding day. The contract also says that you must pay for your wedding in full 45 days before your wedding. I have been asking for pricing information, a contact from the resort, and a wedding quote since December of last year and the resort is all but refusing to return any correspondence. The 3 times the resorts has acknowledged my emails or concerns went as follows:
1. Through my wedding travel coordinator, and once through the Face book page when I posted how horrible their service has been. Both times they assigned me a coordinator. The first time they assigned me to a woman named Renee Foreman, who scheduled an appointment with me and then never called. 2. 3 months later after a particularly frustrated rant on their facebook page (which they deleted, even though it did not contain anything remotely inappropriate) they assigned me to another agent named Maylen Ortega, who called me an hour before our actual scheduled meeting time, planned the whole wedding with me on the phone and told me she was going to mail me a quote that day. That afternoon I emailed her to check up on this and change a few things when I got a return message that her email was no longer valid. I called her phone and it was disconnected. I called and emailed someone new every other day for 3 weeks, then today I find out she is no longer with the company and they didnâ€™t bother to assign me to another coordinator or contact me, even though I have been calling asking about it for 3 weeks. I cannot believe it is so difficult to tell someone how much they plan on charging them for their wedding!
This is the most disorganized and unprofessional company I have ever been in contact with. I highly suggest you take your money to someone who values it and your patronage because this company is not it.
This is a summarization of all the complications with the planning it leaves out many details and it does not include the fact that we were told to get married in state before we leave by a judge because legal ceremonies there end up causing all kinds of extra fees and charges and complications. It doesn't explain that you cannot pick specific colors or decorations for your wedding at ALL, they are cookie cutter weddings, some people are ok with that (myself included) but some brides want more control. Anything extra outside of what is listed on their packages is ridiculously expensive for example: A DJ for your wedding will cost you a minimum of $1600 for 3 hours. Don't expect to have anything resembling a traditional wedding if you go here.