My fiance and I were planning on having our wedding the Hard Rock but this lack of communication is unacceptable. I have even been in touch with the manager who I have made several phones call to none of which were answered. I reached her via email basically stating our grievances and it took her several days to respond. Then with our reply email emphasizing poor communication, we are still waiting for an email back. We are most likely going to the Paradisus palma Real now. Has anybody heard anything about it there?