Here is a source for virtual tour
wow i am soooo happy i stumbled across this site!!! i am getting married at hard rock June 16 Th 2012 we booked in Aug 2011 and we had few issues in the beginning and some how we did get info and so we started to budget well now all the collections have changed as well as the prices, as for Renee our WC I happen called to ask a question and was told i now have to talk to her, so i was transfer ed to her left message, and another message, so she called me and set up a conference call which i was so excited for but by the time i was off the conf call i was so frustrated. I felt she had not 1 answer to my questions I felt all she wanted to do was up sale me. she wanted me to buy a photography pkg but has no 1 photography sample to show me, no cake. she just kept saying send me photos of what you want and Renee will get me a quote. I am still waiting on the quote from our meeting on Jan 17 Th 2012, as well as the answer to when choosing a buffet do you get everything on the list or do you have to pick and choose? well i spoke to Renee Jan 25 again to set up another call and told her exactly what i wanted to know on the call on the 30 Th of Jan. and still no answers. THANK GOD for Maria who is a on site WC at the resort she gave me tons of info which really help. so thanks for listening to me vent but if anyone can add and help with their experiences once they get to the resort will help put my mind at ease and the virtual tours do you know who i can get them from?
Originally Posted by r and k 2012
How did you communicate with the onsite WC Maria, did you phone her or email. I would like to have an alternative contact because I am loosing faith in Reene's capabilities. Also to let everyone know Hard Rock Punta Cana is no longer affiliated with Palace Resort I do not know who they are with, but my TA is trying to find out. I am trying to stay confident about my choice becasue it is too late to change I have over 50 deposits down for guests. I am still hearing positive reviews on Trip Advisor and the odd complaint but you get that with any resort. I also heard the planning stages for the wedding are very difficult but once you are at the resort everything seems to work it self out. The only thing I will warn you is that many brides find extra charges on their bills so read it very carefully.