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Moon Palace 2012 Brides


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#6141 Matt Adcock

Matt Adcock
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  • 1,243 posts

    Posted 25 October 2012 - 11:00 AM

    Originally Posted by mwells 

    Hi everyone!  I'm baaacccck!!!!!  I just got home late last night and I just want to share that I had the most AMAZING time at MP and everything went perfect!  I loved every single minute of it and none of our guests had any major complaints.  I am going to put together a review soon and try to add in all of the pics I have so far.  It will be a few weeks until I get the professional ones back from Del Sol. 
     
    Just a few quick comments:

     

    Our group was already booked at the Nizuc so I can't say anything about the construction in regards to rooms at the Sunrise, but I had my reception in the ballroom at the Sunrise and there was absolutely no problem at all.  I only saw one little area on the main floor under construction and we went to the club every night and a lot of the guys went to the arcade and didn't even notice it.  It was a little quieter over there than I think it normally would have been but the construction thankfully wasn't an issue for our group.

     

    I had Valeria as my on site coordinator and she was WONDERFUL!  If you get her you will be so lucky!  She added extra little details to each event and was present from the very begining up until the very last minute.  I had a very hard time with the wedding planner they give you prior to your arrival and for a lot of things, started from square one with Valeria, so it was very refreshing how on top of things she was.

     

    Each night we were given a little treat in our room ranging from a white rose, to chocolate covered strawberries, happy wedding cake, happy honeymoon cake, and bottles of champagne.  It was definitely a nice touch and made us feel special.

     

    As for the room refund for reaching the unlimited events status, I added some extra things at the last minute to my events, I upgraded the dance foor and ended up getting the ipod hook up for the welcome dinner, and those charges were taken off from the amount I should receive back for my room.  The remaining balance they said I should get by wire in about 4-6 weeks. 

     

    Hi Michelle,

     

    Just wanted to send you a HUGE THANKS for trusting our vision and choosing us to be the story tellers of your day!!!

     

    You have many fun and wonderful moments and we promise to get back to you as soon as we have something for you to see.

     

    In the meantime, big hugs and congrats!!!!!!!

     

    del Sol Team



    #6142 drsaldano

    drsaldano
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    • 1 posts

      Posted 27 October 2012 - 12:31 PM

      Hi, I am getting married on 11/9/12.  Can someone tell me if the Sunrise section is under construction?

       

      Thank you!



      #6143 Mca1116

      Mca1116
      • Newbie
      • 37 posts

        Posted 28 October 2012 - 07:41 AM

        Originally Posted by drsaldano 

        Hi, I am getting married on 11/9/12.  Can someone tell me if the Sunrise section is under construction?

         

        Thank you!

        Hi,

        I am getting married on November 10.  I ha NO idea there was any construction going on in the sunrise section until I read it on this forum.  I called and tried to have all of my guests moved out of the Sunrise section this is the exact email I received...

         

         

        "My name is Abril Reyes from wedding sales department in charge of moon palace.  I have been reached by Ms Elvia Gilharry on regards to your request to change your entire wedding group to our Nizuc section of the resort due to the construction going on Sunrise section.  Unfortunately I don't have room's availability on your traveling dates to fullfill this request.

         

        The construction is currently being held only in the lobby since most of the work on other areas is almost done;  as of today, the "sky bar" is open and fully functional, the kid's lounge "wired" is also open along with our fully remodeled night club "noir."  All of these areas are featured only in Sunrise section.  

         

        Please accept my apologies if this caused you an inconvenience, however, our staff will out do their best to make yours and your guest a very pleasant stay."

         

        So I emailed her back and told her I find it hard to believe that the resort is that booked and I will just try to have it taken care of upon my check in.  I think I am just going to wait and see what it is like when I get there before I make a total stink about it. I can't stress out about this construction thing until I see it for myself.  



        #6144 SunnyInVegas

        SunnyInVegas
        • Site Supporter
        • 37 posts

          Posted 28 October 2012 - 08:58 AM

          I would find it hard to believe they are booked up in the Nizuc Section to move your group as well, since this is a slower season for them.

          I think the pricing can be different between the sections, so I'm not sure if this is effecting their responses...

          We were there beginning of October and were told the occupancy was at ~40%-50%. Though, every week is different with convention groups, etc.

           

          She is correct that in the Sunrise main building, the new night club, the kids club and the sky bar (a new bar upstairs in the main building from which you cannot see the sky though does have a nice vibe) is all newly open - and all nice and enjoyable. However, there is extensive construction in the Sunrise Section, as of 3 weeks ago. The main lobby bar is all blocked off due to construction. Also, out by the pool one of the large palapa restaurants is closed due to the construction, which right by it a new outdoor seating area with a large new trellis is being constructed. Also, just adjacent to this is a large walled off area - I peeked through a hole in the plywood and there was a huge hole in the ground. Not sure what they are building there, but whatever it is, it is big and probably will be really cool. I also noticed large sections of rooms which had extensive construction, the whole room gutted.

           

          Our group had rooms in the Nizuc Section but multiple times took the lobby to lobby bus over to Sunrise to go the Sky Bar after dinner, which was really nice. Because so many people were staying in Nizuc, the lobby bar every night was packed. Not a lot of people were going over to Sunrise, I think due to the construction, and the Sky Bar, though smaller, wasn't crazy crowded and we always found a seat.

           

          There are pros and cons to each of the three sections, but it really was easy to get from one area to another, whether you took the lobby to lobby bus or just walked off dinner to get to one of the bars in the other sections. Even if your group has rooms in the Sunrise Section, it is super easy to hang go to and hang out in all the sections. Though it may be a bit more convenient, if say some people love the Nizuc pool but aren't staying in that section, it in no way is a buzz kill. We had quite a few people staying in Nizuc and loved the Grand pools, no complaints from anyone.

           

          Construction sounds really scary, before seeing it. And though there is a lot of construction, even just over the 10 days we were there they worked really fast. Who knows what may already be finished by the time you get there!

           

          I think the biggest cons to the Sunrise side with the current construction are these:

          1. when walking into the Sunrise lobby you don't have the 'awe' as you do when walking into the Nizuc lobby

          2. the pool area at Sunrise has construction just by the end of the pool, which can be loud and a little dusty - but there are A LOT of pool spots throughout the resort that have no construction adjacent to it

           

          Originally Posted by Mca1116 

          Hi,

          I am getting married on November 10.  I ha NO idea there was any construction going on in the sunrise section until I read it on this forum.  I called and tried to have all of my guests moved out of the Sunrise section this is the exact email I received...

           

           

          "My name is Abril Reyes from wedding sales department in charge of moon palace.  I have been reached by Ms Elvia Gilharry on regards to your request to change your entire wedding group to our Nizuc section of the resort due to the construction going on Sunrise section.  Unfortunately I don't have room's availability on your traveling dates to fullfill this request.

           

          The construction is currently being held only in the lobby since most of the work on other areas is almost done;  as of today, the "sky bar" is open and fully functional, the kid's lounge "wired" is also open along with our fully remodeled night club "noir."  All of these areas are featured only in Sunrise section.  

           

          Please accept my apologies if this caused you an inconvenience, however, our staff will out do their best to make yours and your guest a very pleasant stay."

           

          So I emailed her back and told her I find it hard to believe that the resort is that booked and I will just try to have it taken care of upon my check in.  I think I am just going to wait and see what it is like when I get there before I make a total stink about it. I can't stress out about this construction thing until I see it for myself.  



          #6145 jackie44

          jackie44
          • Newbie
          • 54 posts

            Posted 28 October 2012 - 12:13 PM

            does anybody know how much it is to upgrade your room when you there or how much they take off your resort credits ? 



            #6146 CafeDelMar21

            CafeDelMar21
            • Newbie
            • 130 posts

              Posted 28 October 2012 - 07:13 PM

              Hello everyone!!! I'm back!!! Wel, I came back yesterday but I was exhausted and I didn't want to believe I was back to reality already :( I will write my review soon! So the wedding went AMAZING! All of my guests complemented me for the way it s set up, the area, my DIY crafts, and how perfect it all turned out. The only screw up on the wedding was that my brides maids didn't explain when to use the confetti wands and it didn't work. Oh well! I have never seen my family, and my new family, be so excited, full of tears, and so into dancing lol. I wish I could redo it. It went by wayyyyy too fast. So make sure you enjoy it :) About MP, my only big issue was how unorganized they are regarding credits, your bookings and using membership benefits. In total, we spent over 8 hours trying to fix my guests 1500 credits that hadn't been validated, making sure they could use their membership benefits, and trying to book a tour. It took forever error. No then they would screw it up. I booked my free manicure with my membership credits, and they took it out of one of my guest room. It was incredibly frustrating and annoying. But thanks to one lady that stayed late on her shift, we were able to fix the credits issues and my guests appreciated it. Also, make sure you read what is and isn't included, and don't give money to anyone outside of the resort without getting a receipt. My now mother-in-law got ripped off at the dolphin swim because she paid a guy for the food and he gave them the wrong bracelet, and when they got to the swim, they had to pay again. As the lady said, "this is Mexico", so watch out for scammers. This wasn't on the resort so don't freak out already. Just watch yourself when you are in Cancun. To those that are freaking out about the construction, stay calm. We stayed on the Sunrise side, closest to the Nizuc side (toronja building to be exact) and it was perfectly fine. Yes, there was some serious construction going on in the Sunrise lobby, and by the one side of the many, many pools in Sunrise, but they didn't really bother me. Why? Because I didn't really go into the Sunrise lobby since you can just go to the Nizuc lobby and do everything you need there (the wedding department is in this lobby), and the buildings that were being torn down and remodeled had no one staying in them. The only disaster we had was that on the day of my wedding, the hot water went out on the one side of the building, and there was none on the other. They gave us keys to other rooms to take showers, but some people just skipped it. A pipe broke and they fixed it rather quickly. Shit happens, so I'm over it. My advised to all the brides? Make sure you have all your items completed 1 week before you go (it sucks finishing things while you are on vacation), make sure your vendors know where to go and at what time, book your appointments for your hair and such early, and just stay calm. People will move mountains for you if you do. While I was fixing my credits, a lady said "wow, you are so calm"...I was freaking out inside but my calm helped her figure out what to do and she told me it MADE her want to help me more because I wasn't rude or mean. A smile and kind words, go farther, than any tip you can give them. As I said, I will post my review soon. I am still tired from the lack of sleep (excitement and too much sun, I'm burnt) and my baby is super active lately. I think it misses the pool (I'm 5 months pregant). If you have any questions, message me :) Best of luck to anyone getting married soon!!!

              #6147 CafeDelMar21

              CafeDelMar21
              • Newbie
              • 130 posts

                Posted 28 October 2012 - 07:19 PM

                Ugh, sorry for the horrible spelling and such. The iPad changes words on me :(

                #6148 shan0487

                shan0487
                • Sr. Member
                • 1,393 posts
                • Wedding Date:November 23, 2012
                • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
                • LocationSt Louis, MO

                Posted 30 October 2012 - 05:58 AM

                Congrats!!!! So glad to hear everything went well!!! Thank you for the reassurance of the construction!!

                 

                I cannot wait to read your review and see pics!!

                 

                and congrats on the  baby!!!!!!!!!! :)

                Originally Posted by CafeDelMar21 

                Hello everyone!!!
                I'm back!!! Wel, I came back yesterday but I was exhausted and I didn't want to believe I was back to reality already I will write my review soon!
                So the wedding went AMAZING! All of my guests complemented me for the way it s set up, the area, my DIY crafts, and how perfect it all turned out. The only screw up on the wedding was that my brides maids didn't explain when to use the confetti wands and it didn't work. Oh well! I have never seen my family, and my new family, be so excited, full of tears, and so into dancing lol. I wish I could redo it. It went by wayyyyy too fast. So make sure you enjoy it :)
                About MP, my only big issue was how unorganized they are regarding credits, your bookings and using membership benefits. In total, we spent over 8 hours trying to fix my guests 1500 credits that hadn't been validated, making sure they could use their membership benefits, and trying to book a tour. It took forever error. No then they would screw it up. I booked my free manicure with my membership credits, and they took it out of one of my guest room. It was incredibly frustrating and annoying. But thanks to one lady that stayed late on her shift, we were able to fix the credits issues and my guests appreciated it. Also, make sure you read what is and isn't included, and don't give money to anyone outside of the resort without getting a receipt. My now mother-in-law got ripped off at the dolphin swim because she paid a guy for the food and he gave them the wrong bracelet, and when they got to the swim, they had to pay again. As the lady said, "this is Mexico", so watch out for scammers. This wasn't on the resort so don't freak out already. Just watch yourself when you are in Cancun.
                To those that are freaking out about the construction, stay calm. We stayed on the Sunrise side, closest to the Nizuc side (toronja building to be exact) and it was perfectly fine. Yes, there was some serious construction going on in the Sunrise lobby, and by the one side of the many, many pools in Sunrise, but they didn't really bother me. Why? Because I didn't really go into the Sunrise lobby since you can just go to the Nizuc lobby and do everything you need there (the wedding department is in this lobby), and the buildings that were being torn down and remodeled had no one staying in them. The only disaster we had was that on the day of my wedding, the hot water went out on the one side of the building, and there was none on the other. They gave us keys to other rooms to take showers, but some people just skipped it. A pipe broke and they fixed it rather quickly. Shit happens, so I'm over it.
                My advised to all the brides? Make sure you have all your items completed 1 week before you go (it sucks finishing things while you are on vacation), make sure your vendors know where to go and at what time, book your appointments for your hair and such early, and just stay calm. People will move mountains for you if you do. While I was fixing my credits, a lady said "wow, you are so calm"...I was freaking out inside but my calm helped her figure out what to do and she told me it MADE her want to help me more because I wasn't rude or mean. A smile and kind words, go farther, than any tip you can give them.
                As I said, I will post my review soon. I am still tired from the lack of sleep (excitement and too much sun, I'm burnt) and my baby is super active lately. I think it misses the pool (I'm 5 months pregant). If you have any questions, message me :)
                Best of luck to anyone getting married soon!!!


                #6149 Speckles121

                Speckles121
                • Member
                • 720 posts

                  Posted 30 October 2012 - 06:03 AM

                  Originally Posted by CafeDelMar21 

                  Hello everyone!!!
                  I'm back!!! Wel, I came back yesterday but I was exhausted and I didn't want to believe I was back to reality already I will write my review soon!
                  So the wedding went AMAZING! All of my guests complemented me for the way it s set up, the area, my DIY crafts, and how perfect it all turned out. The only screw up on the wedding was that my brides maids didn't explain when to use the confetti wands and it didn't work. Oh well! I have never seen my family, and my new family, be so excited, full of tears, and so into dancing lol. I wish I could redo it. It went by wayyyyy too fast. So make sure you enjoy it :)
                  About MP, my only big issue was how unorganized they are regarding credits, your bookings and using membership benefits. In total, we spent over 8 hours trying to fix my guests 1500 credits that hadn't been validated, making sure they could use their membership benefits, and trying to book a tour. It took forever error. No then they would screw it up. I booked my free manicure with my membership credits, and they took it out of one of my guest room. It was incredibly frustrating and annoying. But thanks to one lady that stayed late on her shift, we were able to fix the credits issues and my guests appreciated it. Also, make sure you read what is and isn't included, and don't give money to anyone outside of the resort without getting a receipt. My now mother-in-law got ripped off at the dolphin swim because she paid a guy for the food and he gave them the wrong bracelet, and when they got to the swim, they had to pay again. As the lady said, "this is Mexico", so watch out for scammers. This wasn't on the resort so don't freak out already. Just watch yourself when you are in Cancun.
                  To those that are freaking out about the construction, stay calm. We stayed on the Sunrise side, closest to the Nizuc side (toronja building to be exact) and it was perfectly fine. Yes, there was some serious construction going on in the Sunrise lobby, and by the one side of the many, many pools in Sunrise, but they didn't really bother me. Why? Because I didn't really go into the Sunrise lobby since you can just go to the Nizuc lobby and do everything you need there (the wedding department is in this lobby), and the buildings that were being torn down and remodeled had no one staying in them. The only disaster we had was that on the day of my wedding, the hot water went out on the one side of the building, and there was none on the other. They gave us keys to other rooms to take showers, but some people just skipped it. A pipe broke and they fixed it rather quickly. Shit happens, so I'm over it.
                  My advised to all the brides? Make sure you have all your items completed 1 week before you go (it sucks finishing things while you are on vacation), make sure your vendors know where to go and at what time, book your appointments for your hair and such early, and just stay calm. People will move mountains for you if you do. While I was fixing my credits, a lady said "wow, you are so calm"...I was freaking out inside but my calm helped her figure out what to do and she told me it MADE her want to help me more because I wasn't rude or mean. A smile and kind words, go farther, than any tip you can give them.
                  As I said, I will post my review soon. I am still tired from the lack of sleep (excitement and too much sun, I'm burnt) and my baby is super active lately. I think it misses the pool (I'm 5 months pregant). If you have any questions, message me :)
                  Best of luck to anyone getting married soon!!!

                   

                   

                  ahhh congrats on becoming a mrs..and being pregnant..thats sooo exciting!!!

                   

                  thank you for all your great advice..it will def come in handy as we leave in about a month!!! can't wait to read your review!!



                  #6150 Mca1116

                  Mca1116
                  • Newbie
                  • 37 posts

                    Posted 30 October 2012 - 08:40 AM

                    Well my fiancĀ© and I leave for Cancun in one week!! We are super excited!!!! Except there always seems to be a bump in the road with something, we were all set and good to go with enough room nights to get us all of the group benefits (we had 80) until hurricane Sandy hit our area!! We now have at least 2 guests who are not going to be able to attend our wedding due to the damage occurred from the storm, that knocks us down to 73 nights :(.  

                    I emailed asking if we could still receive credit for their nights because it is out of their control as to why they will not be attending and was told NO, I can't believe they won't sympathize with us over 2 freaking nights (I'm not asking for credit for all of their nights, just enough to get us back to 75), we had a natural disaster hit our area pretty badly, it's not like our guests had a choice in the matter and just woke up and decided they didn't feel like going to Cancun next week.  My next question to them is going to ask if we can just pay out of pocket for those two nights ourselves.  It still ends up being cheaper then paying for our reception and welcome dinners out of pocket.  I'm really stressed now because we had all of our events budgeted around the unlimited events.  Is anyone else having to deal with something like this?






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