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Moon Palace 2012 Brides


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#5991 Speckles121

Speckles121
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    Posted 21 September 2012 - 12:44 PM

    Originally Posted by mpweddingplan 

     

     

    I do not believe that is correct.  Its a tax imposed by the actual government.  I honestly think the resorts hands are tied on it. 

     

    All of our excursions....including golf, spa and tours, were all subject to the 11% tax. 

     

    We booked back in early 2011, and we paid the 11% tax on everything we used the credits on.....including room upgrades. 

     

    Its possible you may be able to get around paying the 11% tax, I'm honestly not sure, but I would be prepared to pay the tax on any vacation dollars (resort credits) you plan on spending. 

     

     

    Thats fustrating because I was under the impression if booked by April 1st, you would not have to pay those taxes. I have an email from the tour person recently and he said that I didn't need to pay those taxes bc of that! Guess I will wait and see..ty!



    #5992 summer12

    summer12
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      Posted 21 September 2012 - 02:45 PM

      Originally Posted by shan0487 

      Summer do you have examples for the extra fees in regards to the resort credits?  Just so we know what to be aware of when I tell my guests?  Thanks!!!! :)

       

      Glad you had an amazing time and everything was taken care of once you got there!

       

      Originally Posted by Speckles121 

      If your guestes booked before 4/1/12 then you shouldnt have to pay taxes..i confirmed this with the tour guide when i was booking my excursions

       

      Originally Posted by mpweddingplan 

       

       

      I do not believe that is correct.  Its a tax imposed by the actual government.  I honestly think the resorts hands are tied on it. 

       

      All of our excursions....including golf, spa and tours, were all subject to the 11% tax. 

       

      We booked back in early 2011, and we paid the 11% tax on everything we used the credits on.....including room upgrades. 

       

      Its possible you may be able to get around paying the 11% tax, I'm honestly not sure, but I would be prepared to pay the tax on any vacation dollars (resort credits) you plan on spending. 

       

      Hey ladies!  Here is my experience.  Of course, as with everything else, they change their answer for everyone...

       

      We all booked in January and so we did not pay the 11% tax.  HOWEVER, because my brother changed his room assignment in April (broke up with the GF whose was going to be rooming with him and joined rooms with my other brother) they decided to charge him the 11% tax.  That was one thing we had to "prove" to so called "guest relations".  I don't understand why they could just take our word for it, considering everyone else in our 30+ group booked at the same time.  What happened to the customer is always right?!? 

       

      Bottom line, if you want to try to get away without the 11% tax, come with that agreed in writing! 

       

      Other examples of extras fees include... when golfing, not only do they charge you for clubs but way overpriced balls.  FI golfed once with a group of 6 and he paid $50 in golf balls.  Also know that if you make hair appointments for you women and they later decide not to have their hair done you must cancel that appointment a week in advance.  I made every lady coming an appointment, thinking they could cancel later.  Once I found that out I canceled them, and it was a week or more in advance.  However, that memo never got sent from the wedding department to the salon.  So when we got there and those in my group who we canceled tried to make massage appt they tried to charge them.  That was another "prove it" moment (again, what happened to trusting the customer, or at least asking your own employees to look that info up, instead of those paying to have a vacation who is using up precious HOURS! arguing with, again, "guest relations")



      #5993 Rpc51

      Rpc51
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        Posted 22 September 2012 - 01:30 PM

        Hi everyone, does anyone know how far the gazebos are from each other? Would it be possible to have the ceremony at one gazebo and the reception at another or is this is bad idea?? Also if anyone has pics of Zuniga's reception setups, can you post them plz. Thanks so much.



        #5994 CafeDelMar21

        CafeDelMar21
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          Posted 22 September 2012 - 07:53 PM

          So.. I pretty much just "broke up" with my coordinator Renee. She lied and told me I had enough room nights to get the unlimited events, then turns around and tells me I only have enough for the cocktail hour and that I have to pay for the reception. So I just emailed her back to give me the cocktail hour, book my dinner and tat I willnot pay for anything, such and vendor fees, until I get there. Also that 9 months of terrible communication and stress was enough and I didnt want to deal with the planning anymore.... I am so tired of them. I am just going to get Marvin to bring my flowers, book my outside photographer that is a million times better than the ones hey have and wing it when I get to the resort. I am done. Done with the bull@?$! ... Ughhh Sorry, just had to vent with people that understand... They make me wish I would have booked else where. :mad:

          #5995 Speckles121

          Speckles121
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            Posted 23 September 2012 - 04:39 AM

            So.. I pretty much just "broke up" with my coordinator Renee. She lied and told me I had enough room nights to get the unlimited events, then turns around and tells me I only have enough for the cocktail hour and that I have to pay for the reception. So I just emailed her back to give me the cocktail hour, book my dinner and tat I willnot pay for anything, such and vendor fees, until I get there. Also that 9 months of terrible communication and stress was enough and I didnt want to deal with the planning anymore.... I am so tired of them. I am just going to get Marvin to bring my flowers, book my outside photographer that is a million times better than the ones hey have and wing it when I get to the resort. I am done. Done with the bull@?$! ... Ughhh Sorry, just had to vent with people that understand... They make me wish I would have booked else where. :mad:

            That is so aweful that she is not understanding or trying to even work with you about this! I wouldve done the same thing..sorry hun your going through this a month prior to your wedding

            #5996 jackie44

            jackie44
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              Posted 23 September 2012 - 04:46 AM

              can anyone recomend a good photographer ?? x



              #5997 Pierre Violle

              Pierre Violle
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                Posted 23 September 2012 - 06:26 AM

                look at this wedding coverage at moon Palace:

                 

                 

                 

                 

                 



                #5998 Rpc51

                Rpc51
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                • 106 posts

                  Posted 23 September 2012 - 09:20 AM

                  Originally Posted by CafeDelMar21 

                  So.. I pretty much just "broke up" with my coordinator Renee. She lied and told me I had enough room nights to get the unlimited events, then turns around and tells me I only have enough for the cocktail hour and that I have to pay for the reception. So I just emailed her back to give me the cocktail hour, book my dinner and tat I willnot pay for anything, such and vendor fees, until I get there. Also that 9 months of terrible communication and stress was enough and I didnt want to deal with the planning anymore.... I am so tired of them. I am just going to get Marvin to bring my flowers, book my outside photographer that is a million times better than the ones hey have and wing it when I get to the resort. I am done. Done with the bull@?$! ... Ughhh
                  Sorry, just had to vent with people that understand... They make me wish I would have booked else where.

                  Wow! I have Renee also but have yet to hear anything from her. I plan on asking for a new coordinator . . . not sure who yet. Any suggestions??



                  #5999 CafeDelMar21

                  CafeDelMar21
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                    Posted 23 September 2012 - 11:12 AM

                    Thanks Speckels. I know things will probably go by smoothly once I get there and talk to the actual onsite coordinator. Well, at least I hope so lol. 

                     

                    Rpc51, I had three people try to contact Renee to get her to start helping me for over a month, then less than 2 months before the wedding she contacts me and tells me we have to hurry and plan everything, making it seem like it was MY fault she hadn't contacted me and that nothing was done. She was really nice on the phone and what not, but she often turns around and changes what she says, and then gets the wrong information from people and expects you to keep track of what she has been saying. I would recommend asking for someone else.

                    Originally Posted by Speckles121 


                    That is so aweful that she is not understanding or trying to even work with you about this! I wouldve done the same thing..sorry hun your going through this a month prior to your wedding

                     

                    Originally Posted by Rpc51 

                    Wow! I have Renee also but have yet to hear anything from her. I plan on asking for a new coordinator . . . not sure who yet. Any suggestions??



                    #6000 Mca1116

                    Mca1116
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                      Posted 23 September 2012 - 06:08 PM

                      I have Daniela ocampo morales (docampo@palaceresorts.com) she has been excellent! She contacted me on August 3 to start working on our November 10 wedding. She has answered all of our questions and replies to emails in a timely manner, she even gets back to me on weekends. The only problems I have had have been with reservations. Our link only worked for about a month so my guests had to book through michelle farinas in Miami, then they did away with that office and NEVER told me, I found out via a guest who emailed her for reservations.. All of our guests then had to book through random people, and all the phone numbers they gave us would be answered in spanish or would be put on hold and forgotten about. the only advice I can give any new brides is to definitely go through a travel agent, it will reduce a ton of stress, and eliminate the tons of calls, emails and confusion from your guests. I have had to call palace resorts so much that some of the wedding planners know me now. The next 7 weeks aren't going to go by fast enough, I can't wait for our planning to be over!

                      Wow! I have Renee also but have yet to hear anything from her. I plan on asking for a new coordinator . . . not sure who yet. Any suggestions??






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