I'm sure they are all super busy with all of us..but how can you send out a PO and it be completely wrong?? Thats aweful!! Once you meet her face to face, if I were you I would yell scream and kick til I got what I want since you are so close to your wedding and not getting anything you want accomplished because of her!
Originally Posted by mwells
We are having a private brunch in a ballroom which i don't really know if it's needed, and really second guessing it now.
I finally got a response...thank god for Daniela. Maria sent back my PO and it was all completely wrong. Everything! She even asked me to send back the picture of the cakes because she didn't know which one it was. I also am fighting with them over the unlimited times for the events as well without the extra charges, since I signed my contract back in 2011. The cake had the wrong flavors, the menu for the reception had the salad as the main course. I'm sure it can all be quickly fixed, I just dread the thought that it may take another 3 weeks to get a response again. If thats the case we might as well meet face to face because it's that close to the time I'll be there. Don't they know the waiting for a response is the worst part?? Mistakes happen and thats fine...its the lack of response that causes the unnecessary stress, we already have enough as it is!
I hope everyone else has responsive coordinators. It shouldn't take me copying others just to get an answer. I've been holding it in this entire time but I definitely let her know how I felt today!!!
Sorry all, I'm done venting now!
I have to completely agree with you..she has been amazing..i've changed the same thing 3 times in the last month (because i am that undecisive) and she has not complained at all and has fixed it all immediately! I plan on bringing her a nice tip too..she definately has put me at ease!!
Originally Posted by SunnyInVegas
Daniela has really been a god send! She is responsive and so nice, a huge weight lifted off my shoulders with her as my contact and trying to organize everything with 35 people coming. I'm looking forward to meeting her in person and definitely plan on bringing her a big tip for after the wedding. Moon Palace should have her train the other coordinators!
For the extra events, like a brunch or welcome dinner, it was hard for me to justify spending the extra money they charge for the terraces (beach and upper level terraces). I saw the Art Terrace in another girls review and thought it would be perfect. Given where we are, I didn't want events in the ballroom, and the Art Terrace overlooks the pools and the ocean (at least as far as I could tell from the photos), and it is just outside of one the restaurants, so there isn't an additional charge (so long as you have the free events). Win - Win!