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Moon Palace 2012 Brides


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#5831 ericamarquez

ericamarquez
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    Posted 16 August 2012 - 02:08 PM

    Hello!   I booked prior to March - where did you happen to see the reference to the full reception being 3-4 hours?



    #5832 mwells

    mwells
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    • 75 posts

      Posted 17 August 2012 - 05:50 AM

      Originally Posted by shan0487 

      Def go back and check- I'm sure yours says unlimited events for unlimited hours...I'm so upset they did not give me a contract to sign in Feb, ugh!

       

       

      So I just read my contract and it doesn't mention hours anywhere.  It doesn't say unlimited hours and doesn't say only 3 hours per day.....I wonder if I can fight this?  It only says unlimited events.

       



      #5833 shan0487

      shan0487
      • Sr. Member
      • 1,393 posts
      • Wedding Date:November 23, 2012
      • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
      • LocationSt Louis, MO

      Posted 17 August 2012 - 06:24 AM

      You can- good news!!! I got an email yesterday after I stood my ground for fighting this that they would honor the old promotions.  4 hour dinner/reception and 1 hour cocktail hour.  Yaaaay!!!!

       

       

      So I just read my contract and it doesn't mention hours anywhere.  It doesn't say unlimited hours and doesn't say only 3 hours per day.....I wonder if I can fight this?  It only says unlimited events.

       



      #5834 mpweddingplan

      mpweddingplan
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      • 261 posts

        Posted 17 August 2012 - 07:25 AM

        Originally Posted by shan0487 

        You can- good news!!! I got an email yesterday after I stood my ground for fighting this that they would honor the old promotions.  4 hour dinner/reception and 1 hour cocktail hour.  Yaaaay!!!!

         

        Just mention to them that you signed your contract before the new promotions went into effect and they should honor the old promotions.  I think they are trying to sneak by and if the bride isn't paying attention they are going to try and jip people out of the promotions they signed up for. 

         

        We signed our contract LONG before the new promotions came into effect.  When finally getting in contact with our wedding planner, about 50 days prior to our wedding, she tried to explain I was going to need to pay for the 2 extra hours of the 4 hour reception.  I explained to her that we had booked the 4 hour reception all the way back in May 2011 when sitting down in Kalena's office (site visit) and Kalena told us there would be no extra charges for the 4 hour reception.  She quickly dismissed the thought of asking us to pay for the extra 2 hours.

         

        We ended up with a 1 hour cocktail hour and a 4 hour reception for NO extra charges.



        #5835 shan0487

        shan0487
        • Sr. Member
        • 1,393 posts
        • Wedding Date:November 23, 2012
        • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
        • LocationSt Louis, MO

        Posted 17 August 2012 - 07:49 AM

        Thanks girl! Glad to hear!! I think as long as it's brought to their attention that you booked before March and you are aware of the old promotions they will honor it...but if you don't mention anything- they are just going to give you the new promotions with the limited to 3 hours a day max. 

         

         

        When they drew up your final bill you didn't have to pay for the cocktail hour or the reception (aside from any extras) did you?  I have the 75+ room nights met and I just want to make sure I will not be charged for anything or if I will be charged and reimbursed (I'm hoping not cause we won't have the $ to pay for it beforehand). 

        Originally Posted by mpweddingplan 

         

        We signed our contract LONG before the new promotions came into effect.  When finally getting in contact with our wedding planner, about 50 days prior to our wedding, she tried to explain I was going to need to pay for the 2 extra hours of the 4 hour reception.  I explained to her that we had booked the 4 hour reception all the way back in May 2011 when sitting down in Kalena's office (site visit) and Kalena told us there would be no extra charges for the 4 hour reception.  She quickly dismissed the thought of asking us to pay for the extra 2 hours.

         

        We ended up with a 1 hour cocktail hour and a 4 hour reception for NO extra charges.



        #5836 mpweddingplan

        mpweddingplan
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          Posted 17 August 2012 - 07:57 AM

          Originally Posted by shan0487 

          Thanks girl! Glad to hear!! I think as long as it's brought to their attention that you booked before March and you are aware of the old promotions they will honor it...but if you don't mention anything- they are just going to give you the new promotions with the limited to 3 hours a day max. 

           

           

          When they drew up your final bill you didn't have to pay for the cocktail hour or the reception (aside from any extras) did you?  I have the 75+ room nights met and I just want to make sure I will not be charged for anything or if I will be charged and reimbursed (I'm hoping not cause we won't have the $ to pay for it beforehand). 

           

          There were no charges on our final bill for anything related to the cocktail hour or the reception. 

           

          Just to give you an idea....here is what my bill from the wedding department and at final checkout looked like:

           

          This is the bill from the wedding department...which I paid before arrival...it was represented on our final check-out bill as PAID:

           

          Horse & Carriage........................................  $137

          Mexican Trio Live Music.............................  $480

          Zuniga Decor (for reception)......................  $1,426.35

          Cake (upgrade)..........................................  $280

          PSAV DJ Equipment..................................  $971.30

          Promedsa Fireworks Display.....................  $1,616

           

          These were the charges I paid in advance.  They were listed on my final bill, and marked as PAID.

           

          Here is my final bill at check-out:

           

          Gift Shop.....................................................$30

          Golf Taxes..................................................$28.64

          Golf Club Rental.........................................$50

          Day Pass (photographers, 2).....................$182

          Spa charges..............................................$515

          Spa room credits promo............................$ -300

          Salon.........................................................$495  (we paid for the bridesmaids wedding hair)

           

          That is basically everything.



          #5837 deepdeepblue

          deepdeepblue
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          • 4 posts

            Posted 17 August 2012 - 07:58 AM

            Is it the usual case that wedding planners are assigned only 90 days before the wedding?

             

            When we reserved the date through the membership department in mid-July, the e-mail said "You will be contacted within 30 days  by your Wedding Planner to start planning your very special day."

             

            Now we're being told:

            "Wedding planners contact Bride and groom 90 days before the event takes place.  If you have any planning questions, I am glad to answer them for you.  The process is, you will have a wedding planner who will contact you 90 days before the event, they will listen to all your requests and give you costs on any extras you may want as well as the events that you may have included and the type of meal served, etc.  Once you arrive at the resort you will be contacted by your wedding coordinator who will go over everything you requested to the planner."

             

            Which one is right?



            #5838 mpweddingplan

            mpweddingplan
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              Posted 17 August 2012 - 08:08 AM

              Originally Posted by deepdeepblue 

              Is it the usual case that wedding planners are assigned only 90 days before the wedding?

               

              When we reserved the date through the membership department in mid-July, the e-mail said "You will be contacted within 30 days  by your Wedding Planner to start planning your very special day."

               

              Now we're being told:

              "Wedding planners contact Bride and groom 90 days before the event takes place.  If you have any planning questions, I am glad to answer them for you.  The process is, you will have a wedding planner who will contact you 90 days before the event, they will listen to all your requests and give you costs on any extras you may want as well as the events that you may have included and the type of meal served, etc.  Once you arrive at the resort you will be contacted by your wedding coordinator who will go over everything you requested to the planner."

               

              Which one is right?

               

               

              Actually, I would say that in most cases, neither is correct.

               

              They have changed the system up a little bit there at Moon Palace.  They now have 2 different departments who help you plan your wedding.

               

              There is a department of WEDDING PLANNERS - who should contact you around the 90 day mark (our contacted me 52 days before)

               

              Then there is an ON-SITE WEDDING COORDINATOR - who contacts you once you get most of the details figured out with the planner.



              #5839 shan0487

              shan0487
              • Sr. Member
              • 1,393 posts
              • Wedding Date:November 23, 2012
              • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
              • LocationSt Louis, MO

              Posted 17 August 2012 - 08:14 AM

              Awesome! That makes me feel so much better! :)

               

              Was the Mexican Trio and the upgraded cake worth it?  Do you have a pic of your cake? What flavors did you get?

              Originally Posted by mpweddingplan 

               

              There were no charges on our final bill for anything related to the cocktail hour or the reception. 

               

              Just to give you an idea....here is what my bill from the wedding department and at final checkout looked like:

               

              This is the bill from the wedding department...which I paid before arrival...it was represented on our final check-out bill as PAID:

               

              Horse & Carriage........................................  $137

              Mexican Trio Live Music.............................  $480

              Zuniga Decor (for reception)......................  $1,426.35

              Cake (upgrade)..........................................  $280

              PSAV DJ Equipment..................................  $971.30

              Promedsa Fireworks Display.....................  $1,616

               

              These were the charges I paid in advance.  They were listed on my final bill, and marked as PAID.

               

              Here is my final bill at check-out:

               

              Gift Shop.....................................................$30

              Golf Taxes..................................................$28.64

              Golf Club Rental.........................................$50

              Day Pass (photographers, 2).....................$182

              Spa charges..............................................$515

              Spa room credits promo............................$ -300

              Salon.........................................................$495  (we paid for the bridesmaids wedding hair)

               

              That is basically everything.



              #5840 mpweddingplan

              mpweddingplan
              • Site Supporter
              • 261 posts

                Posted 17 August 2012 - 08:25 AM

                Originally Posted by shan0487 

                Awesome! That makes me feel so much better! :)

                 

                Was the Mexican Trio and the upgraded cake worth it?  Do you have a pic of your cake? What flavors did you get?

                 

                We wanted to provide some live music for the cocktail hour.  And since we were in Mexico, a lot of our wedding theme was 'mexican' based...so we decided to stick with the theme and have some lively mexican music at the cocktail hour.  The Mexican trio was good.  They were not too loud, but provided some nice background music at the cocktail hour.

                 

                 

                 

                As far as the cake goes.  I do not have a good photo of it.  We had our recpetion inside one of the Nizuc ballrooms.  We opted for a served, plated dinner instead of a buffet, and the plated dinner came with dessert.  So we had already had dessert before we cut the cake.  They did cut and serve the cake near the end of the reception, to anyone who wanted to try it. 

                 

                It was fine.  Although this is a terrible photo, the cake looked just like it did in the picture we chose it from.  We asked for 2 tiers of vanilla and 1 tier of strawberry.  But I think we got 3 tiers of vanilla.  No one recalls seeing strawberry. 

                 

                Here is a photo....sorry about its poor quality:

                 

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