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Moon Palace 2012 Brides


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#5831 mwells

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    Posted 17 August 2012 - 05:50 AM

    Originally Posted by shan0487 

    Def go back and check- I'm sure yours says unlimited events for unlimited hours...I'm so upset they did not give me a contract to sign in Feb, ugh!

     

     

    So I just read my contract and it doesn't mention hours anywhere.  It doesn't say unlimited hours and doesn't say only 3 hours per day.....I wonder if I can fight this?  It only says unlimited events.

     



    #5832 shan0487

    shan0487
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    • Wedding Date:November 23, 2012
    • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
    • LocationSt Louis, MO

    Posted 17 August 2012 - 06:24 AM

    You can- good news!!! I got an email yesterday after I stood my ground for fighting this that they would honor the old promotions.  4 hour dinner/reception and 1 hour cocktail hour.  Yaaaay!!!!

     

     

    So I just read my contract and it doesn't mention hours anywhere.  It doesn't say unlimited hours and doesn't say only 3 hours per day.....I wonder if I can fight this?  It only says unlimited events.

     



    #5833 mpweddingplan

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      Posted 17 August 2012 - 07:25 AM

      Originally Posted by shan0487 

      You can- good news!!! I got an email yesterday after I stood my ground for fighting this that they would honor the old promotions.  4 hour dinner/reception and 1 hour cocktail hour.  Yaaaay!!!!

       

      Just mention to them that you signed your contract before the new promotions went into effect and they should honor the old promotions.  I think they are trying to sneak by and if the bride isn't paying attention they are going to try and jip people out of the promotions they signed up for. 

       

      We signed our contract LONG before the new promotions came into effect.  When finally getting in contact with our wedding planner, about 50 days prior to our wedding, she tried to explain I was going to need to pay for the 2 extra hours of the 4 hour reception.  I explained to her that we had booked the 4 hour reception all the way back in May 2011 when sitting down in Kalena's office (site visit) and Kalena told us there would be no extra charges for the 4 hour reception.  She quickly dismissed the thought of asking us to pay for the extra 2 hours.

       

      We ended up with a 1 hour cocktail hour and a 4 hour reception for NO extra charges.



      #5834 shan0487

      shan0487
      • Sr. Member
      • 1,393 posts
      • Wedding Date:November 23, 2012
      • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
      • LocationSt Louis, MO

      Posted 17 August 2012 - 07:49 AM

      Thanks girl! Glad to hear!! I think as long as it's brought to their attention that you booked before March and you are aware of the old promotions they will honor it...but if you don't mention anything- they are just going to give you the new promotions with the limited to 3 hours a day max. 

       

       

      When they drew up your final bill you didn't have to pay for the cocktail hour or the reception (aside from any extras) did you?  I have the 75+ room nights met and I just want to make sure I will not be charged for anything or if I will be charged and reimbursed (I'm hoping not cause we won't have the $ to pay for it beforehand). 

      Originally Posted by mpweddingplan 

       

      We signed our contract LONG before the new promotions came into effect.  When finally getting in contact with our wedding planner, about 50 days prior to our wedding, she tried to explain I was going to need to pay for the 2 extra hours of the 4 hour reception.  I explained to her that we had booked the 4 hour reception all the way back in May 2011 when sitting down in Kalena's office (site visit) and Kalena told us there would be no extra charges for the 4 hour reception.  She quickly dismissed the thought of asking us to pay for the extra 2 hours.

       

      We ended up with a 1 hour cocktail hour and a 4 hour reception for NO extra charges.



      #5835 mpweddingplan

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        Posted 17 August 2012 - 07:57 AM

        Originally Posted by shan0487 

        Thanks girl! Glad to hear!! I think as long as it's brought to their attention that you booked before March and you are aware of the old promotions they will honor it...but if you don't mention anything- they are just going to give you the new promotions with the limited to 3 hours a day max. 

         

         

        When they drew up your final bill you didn't have to pay for the cocktail hour or the reception (aside from any extras) did you?  I have the 75+ room nights met and I just want to make sure I will not be charged for anything or if I will be charged and reimbursed (I'm hoping not cause we won't have the $ to pay for it beforehand). 

         

        There were no charges on our final bill for anything related to the cocktail hour or the reception. 

         

        Just to give you an idea....here is what my bill from the wedding department and at final checkout looked like:

         

        This is the bill from the wedding department...which I paid before arrival...it was represented on our final check-out bill as PAID:

         

        Horse & Carriage........................................  $137

        Mexican Trio Live Music.............................  $480

        Zuniga Decor (for reception)......................  $1,426.35

        Cake (upgrade)..........................................  $280

        PSAV DJ Equipment..................................  $971.30

        Promedsa Fireworks Display.....................  $1,616

         

        These were the charges I paid in advance.  They were listed on my final bill, and marked as PAID.

         

        Here is my final bill at check-out:

         

        Gift Shop.....................................................$30

        Golf Taxes..................................................$28.64

        Golf Club Rental.........................................$50

        Day Pass (photographers, 2).....................$182

        Spa charges..............................................$515

        Spa room credits promo............................$ -300

        Salon.........................................................$495  (we paid for the bridesmaids wedding hair)

         

        That is basically everything.



        #5836 deepdeepblue

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          Posted 17 August 2012 - 07:58 AM

          Is it the usual case that wedding planners are assigned only 90 days before the wedding?

           

          When we reserved the date through the membership department in mid-July, the e-mail said "You will be contacted within 30 days  by your Wedding Planner to start planning your very special day."

           

          Now we're being told:

          "Wedding planners contact Bride and groom 90 days before the event takes place.  If you have any planning questions, I am glad to answer them for you.  The process is, you will have a wedding planner who will contact you 90 days before the event, they will listen to all your requests and give you costs on any extras you may want as well as the events that you may have included and the type of meal served, etc.  Once you arrive at the resort you will be contacted by your wedding coordinator who will go over everything you requested to the planner."

           

          Which one is right?



          #5837 mpweddingplan

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            Posted 17 August 2012 - 08:08 AM

            Originally Posted by deepdeepblue 

            Is it the usual case that wedding planners are assigned only 90 days before the wedding?

             

            When we reserved the date through the membership department in mid-July, the e-mail said "You will be contacted within 30 days  by your Wedding Planner to start planning your very special day."

             

            Now we're being told:

            "Wedding planners contact Bride and groom 90 days before the event takes place.  If you have any planning questions, I am glad to answer them for you.  The process is, you will have a wedding planner who will contact you 90 days before the event, they will listen to all your requests and give you costs on any extras you may want as well as the events that you may have included and the type of meal served, etc.  Once you arrive at the resort you will be contacted by your wedding coordinator who will go over everything you requested to the planner."

             

            Which one is right?

             

             

            Actually, I would say that in most cases, neither is correct.

             

            They have changed the system up a little bit there at Moon Palace.  They now have 2 different departments who help you plan your wedding.

             

            There is a department of WEDDING PLANNERS - who should contact you around the 90 day mark (our contacted me 52 days before)

             

            Then there is an ON-SITE WEDDING COORDINATOR - who contacts you once you get most of the details figured out with the planner.



            #5838 shan0487

            shan0487
            • Sr. Member
            • 1,393 posts
            • Wedding Date:November 23, 2012
            • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
            • LocationSt Louis, MO

            Posted 17 August 2012 - 08:14 AM

            Awesome! That makes me feel so much better! :)

             

            Was the Mexican Trio and the upgraded cake worth it?  Do you have a pic of your cake? What flavors did you get?

            Originally Posted by mpweddingplan 

             

            There were no charges on our final bill for anything related to the cocktail hour or the reception. 

             

            Just to give you an idea....here is what my bill from the wedding department and at final checkout looked like:

             

            This is the bill from the wedding department...which I paid before arrival...it was represented on our final check-out bill as PAID:

             

            Horse & Carriage........................................  $137

            Mexican Trio Live Music.............................  $480

            Zuniga Decor (for reception)......................  $1,426.35

            Cake (upgrade)..........................................  $280

            PSAV DJ Equipment..................................  $971.30

            Promedsa Fireworks Display.....................  $1,616

             

            These were the charges I paid in advance.  They were listed on my final bill, and marked as PAID.

             

            Here is my final bill at check-out:

             

            Gift Shop.....................................................$30

            Golf Taxes..................................................$28.64

            Golf Club Rental.........................................$50

            Day Pass (photographers, 2).....................$182

            Spa charges..............................................$515

            Spa room credits promo............................$ -300

            Salon.........................................................$495  (we paid for the bridesmaids wedding hair)

             

            That is basically everything.



            #5839 mpweddingplan

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              Posted 17 August 2012 - 08:25 AM

              Originally Posted by shan0487 

              Awesome! That makes me feel so much better! :)

               

              Was the Mexican Trio and the upgraded cake worth it?  Do you have a pic of your cake? What flavors did you get?

               

              We wanted to provide some live music for the cocktail hour.  And since we were in Mexico, a lot of our wedding theme was 'mexican' based...so we decided to stick with the theme and have some lively mexican music at the cocktail hour.  The Mexican trio was good.  They were not too loud, but provided some nice background music at the cocktail hour.

               

               

               

              As far as the cake goes.  I do not have a good photo of it.  We had our recpetion inside one of the Nizuc ballrooms.  We opted for a served, plated dinner instead of a buffet, and the plated dinner came with dessert.  So we had already had dessert before we cut the cake.  They did cut and serve the cake near the end of the reception, to anyone who wanted to try it. 

               

              It was fine.  Although this is a terrible photo, the cake looked just like it did in the picture we chose it from.  We asked for 2 tiers of vanilla and 1 tier of strawberry.  But I think we got 3 tiers of vanilla.  No one recalls seeing strawberry. 

               

              Here is a photo....sorry about its poor quality:

               

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              #5840 SunnyInVegas

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                Posted 17 August 2012 - 08:27 AM

                I looked back at my wedding contract, signed back in November 2011, and it doesn't say anything about the free events with the group nights at all!

                Anyone that has a signed contract with the included group events information - is it on the group contract or the wedding contract?

                Originally Posted by shan0487 

                Def go back and check- I'm sure yours says unlimited events for unlimited hours...I'm so upset they did not give me a contract to sign in Feb, ugh!






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