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Moon Palace 2012 Brides


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#5761 mwells

mwells
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    Posted 06 August 2012 - 12:21 PM

    Originally Posted by Speckles121 

    I'm rather excited I am stuck with Daniela as my WC..she is really on the ball with the things! I got an email today confirming my locations and we're at 117 days out! Hope everyone elses experiences with the Cancun office go as well as mine is right now!

     

    Thinking of all you girls getting married this week with the storm..nothing but good thoughts your way!!

     

     

    Im so glad you have a great wedding coordinator, I on the other hand have someone else (I wont call her out, b/c I'm hoping shes just getting adjusted) and so far she is the exact opposite.

    I thought I was getting answers last week after complaining and copying other coordinators, but she has gone missing once again.  I am still in the same boat...nothing booked, no locations locked in, no real answers to any of my questions. I hope something happens soon



    #5762 Speckles121

    Speckles121
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    • 720 posts

      Posted 06 August 2012 - 12:24 PM

      Originally Posted by mwells 

       

       

      Im so glad you have a great wedding coordinator, I on the other hand have someone else (I wont call her out, b/c I'm hoping shes just getting adjusted) and so far she is the exact opposite.

      I thought I was getting answers last week after complaining and copying other coordinators, but she has gone missing once again.  I am still in the same boat...nothing booked, no locations locked in, no real answers to any of my questions. I hope something happens soon

      Here is Daniela's email addy..maybe she can help you

       

      Daniela Ocampo Morales <docampo@palaceresorts.com>;

       

      here is another one that I got prior to finally being setup with Daniela

       

      Lucy Martinez Ramirez <lumartinez@palaceresorts.com>;

       

      and another Claudia Alejandra Fonseca <cfonseca@palaceresorts.com>;

       

       

      Hope one of these can help you!!



      #5763 mwells

      mwells
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        Posted 07 August 2012 - 05:43 AM

        Originally Posted by Speckles121 

        Here is Daniela's email addy..maybe she can help you

         

        Daniela Ocampo Morales <docampo@palaceresorts.com>;

         

        here is another one that I got prior to finally being setup with Daniela

         

        Lucy Martinez Ramirez <lumartinez@palaceresorts.com>;

         

        and another Claudia Alejandra Fonseca <cfonseca@palaceresorts.com>;

         

         

        Hope one of these can help you!!

         

         

        Thank you!  Daniela wrote back right away and she was able to get my coordinator in touch with me!   We went back and forth 5 or 6 times emailing, I tried to get everything answered right away in case I don't hear from her again haha. 



        #5764 Speckles121

        Speckles121
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          Posted 07 August 2012 - 05:51 AM

          Originally Posted by mwells 

           

           

          Thank you!  Daniela wrote back right away and she was able to get my coordinator in touch with me!   We went back and forth 5 or 6 times emailing, I tried to get everything answered right away in case I don't hear from her again haha. 

           

           

          Ohh goooooooodddd!!! I'm glad she was able to help you!! She has been an absolutely sweeatheart!!



          #5765 CurlyBride

          CurlyBride
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            Posted 07 August 2012 - 09:10 AM

            Hello Fellow Brides,

             

            So I am officaly 3 months out from the day I leave (Nov 6), This morning I decieded to reach out to the new Cancun office. I found 1800-PAL-4-WED on the palace website and called. They connected me to my booking coordinator Maria Fernandez (seems super sweet and nice) who confirmed all my information from the miami office. I am now emailing with her back and forth to finalize a few things. She assured me that the payment process has changed and it is more secure then it was with the Miami office since they process the payments right there through a mexican bank. She said they had a different system before. Seems good so far but its only day 1 so lets see how this goes.

             

            Love

            -M



            #5766 shan0487

            shan0487
            • Sr. Member
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            • Wedding Date:November 23, 2012
            • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
            • LocationSt Louis, MO

            Posted 07 August 2012 - 09:26 AM

            Glad to hear I'm about 3 1/2 months out and just recently got in touch with my new cancun contact person.  She unfortunetly has nothing I had discussed with Miami, so I have to forward her everything..glad to hear other people don't have to deal with that....

            Originally Posted by CurlyBride 

            Hello Fellow Brides,

             

            So I am officaly 3 months out from the day I leave (Nov 6), This morning I decieded to reach out to the new Cancun office. I found 1800-PAL-4-WED on the palace website and called. They connected me to my booking coordinator Maria Fernandez (seems super sweet and nice) who confirmed all my information from the miami office. I am now emailing with her back and forth to finalize a few things. She assured me that the payment process has changed and it is more secure then it was with the Miami office since they process the payments right there through a mexican bank. She said they had a different system before. Seems good so far but its only day 1 so lets see how this goes.

             

            Love

            -M



            #5767 Speckles121

            Speckles121
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            • 720 posts

              Posted 08 August 2012 - 05:38 AM

              Looks like Ernesto has missed Cancun..still thinking of all the brides getting married in the upcoming days as it looks like there is alot of rain still down there!!

               

              http://www.msnbc.msn...729/ns/weather/



              #5768 shan0487

              shan0487
              • Sr. Member
              • 1,393 posts
              • Wedding Date:November 23, 2012
              • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
              • LocationSt Louis, MO

              Posted 08 August 2012 - 06:20 AM

              Glad to hear!!! Hope the sun comes out for the ceremonies for all of the brides!!! :)

              Originally Posted by Speckles121 

              Looks like Ernesto has missed Cancun..still thinking of all the brides getting married in the upcoming days as it looks like there is alot of rain still down there!!

               

              http://www.msnbc.msn...729/ns/weather/



              #5769 SunnyInVegas

              SunnyInVegas
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              • 37 posts

                Posted 08 August 2012 - 08:48 AM

                After confirming locations and extras with Daniela over email, I got a Purchase Order from her saying that we had to pay before we arrive.

                This was the first I've heard of this, given that as far as I knew we could pay at checkout for these items.

                But, given the awesomeness of Daniela so far, her quick responses and the fact that the changes the wedding department has made look to be for the best, I'm not going to question it. We have to pay for everything else for a trip like this in advance, so why not the wedding extras as well.

                 

                Originally Posted by CurlyBride 

                Hello Fellow Brides,

                 

                So I am officaly 3 months out from the day I leave (Nov 6), This morning I decieded to reach out to the new Cancun office. I found 1800-PAL-4-WED on the palace website and called. They connected me to my booking coordinator Maria Fernandez (seems super sweet and nice) who confirmed all my information from the miami office. I am now emailing with her back and forth to finalize a few things. She assured me that the payment process has changed and it is more secure then it was with the Miami office since they process the payments right there through a mexican bank. She said they had a different system before. Seems good so far but its only day 1 so lets see how this goes.

                 

                Love

                -M



                #5770 Speckles121

                Speckles121
                • Member
                • 720 posts

                  Posted 08 August 2012 - 08:57 AM

                  I received my PO too! Luckily we can make payments towards it leading up to it!

                   

                   

                  Originally Posted by SunnyInVegas 

                  After confirming locations and extras with Daniela over email, I got a Purchase Order from her saying that we had to pay before we arrive.

                  This was the first I've heard of this, given that as far as I knew we could pay at checkout for these items.

                  But, given the awesomeness of Daniela so far, her quick responses and the fact that the changes the wedding department has made look to be for the best, I'm not going to question it. We have to pay for everything else for a trip like this in advance, so why not the wedding extras as well.

                   






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