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Moon Palace 2012 Brides


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#5721 SunnyInVegas

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    Posted 01 August 2012 - 08:40 AM

    I booked through a travel agent and my group had to pay in full for the room. It was part of the group contract, with the due date about 2 months before the travel date. Thought 2 months out seems pretty far in advance, it doesn't seem strange to me that they would ask for payment before arrival. We travel a lot and all of the hotels, all-inclusive or not, have us pay before we get there.

    As far as the wedding extras, I've been told by the wedding department, and Katie at Zuinga, that all of those extras can be paid for at check out. So at least that part has been confirmed.

     

     

    Originally Posted by DSanz 

    Hey Everyone,

     

    Just want to start by saying thank you again for all your help and amazing input!

     

    I have a question about payment, has anyone been asked to pay in full before you even get there? I saw a lot of comments about charging the wedding to the room, but no mention about being asked to pay in full in advance.  I can understand a deposit but not paying in advance.

     

    Thanks,

     

    D



    #5722 DSanz

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      Posted 01 August 2012 - 09:44 PM

      I booked through a travel agent and my group had to pay in full for the room. It was part of the group contract, with the due date about 2 months before the travel date. Thought 2 months out seems pretty far in advance, it doesn't seem strange to me that they would ask for payment before arrival. We travel a lot and all of the hotels, all-inclusive or not, have us pay before we get there. As far as the wedding extras, I've been told by the wedding department, and Katie at Zuinga, that all of those extras can be paid for at check out. So at least that part has been confirmed.

      Did they tell you you had to pay for the wedding portion in advance? The rooms I understand, but not the full wedding, and right after I paid the deposit to "hold the wedding locations." Thanks, D

      #5723 Speckles121

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        Posted 02 August 2012 - 02:32 AM

        Originally Posted by SunnyInVegas 

        I booked through a travel agent and my group had to pay in full for the room. It was part of the group contract, with the due date about 2 months before the travel date. Thought 2 months out seems pretty far in advance, it doesn't seem strange to me that they would ask for payment before arrival. We travel a lot and all of the hotels, all-inclusive or not, have us pay before we get there.

        As far as the wedding extras, I've been told by the wedding department, and Katie at Zuinga, that all of those extras can be paid for at check out. So at least that part has been confirmed.

         

         

        Thats weird bc my TA said that all that people need to do is put their deposit on their rooms and can pay the remainder at check out. I will have to look over the our group contract today.



        #5724 Gina Bina

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          Posted 02 August 2012 - 03:25 AM

          1 day left, wedding department so far is awesome. Let me know if you want photos of anything. Pm me

          #5725 Speckles121

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            Posted 02 August 2012 - 04:02 AM

            Originally Posted by Gina Bina 

            1 day left, wedding department so far is awesome. Let me know if you want photos of anything. Pm me

            YAYYY have so much fun and congrats in advance!!

             

            I do have to agree, Daniela has been responding to my emails so far extremely fast in comparision to the Miami office!!



            #5726 shan0487

            shan0487
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            • Wedding Date:November 23, 2012
            • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
            • LocationSt Louis, MO

            Posted 02 August 2012 - 05:25 AM

            Yaay, congrats and have fun!!! If you make it to the golf course salon and want to take pics of that, that would be great!

             

            I'm interested in which terraces are closed to the Nizuc section, so if you're in that area too, snap away!!

             

            Have fun and enjoy every minute of it!! Congrats and can't wait to hear/see all about it when you return!!!! :)

            Originally Posted by Gina Bina 

            1 day left, wedding department so far is awesome. Let me know if you want photos of anything. Pm me


            #5727 CurlyBride

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              Posted 02 August 2012 - 08:41 AM

              Voted...... good luck

               

               

               

              Quote:

              Originally Posted by LRDubbs 

              Hi Ladies,

               

              My big day will be next year October 19, 2013. I am a finalist in the AMW Destination Wedding Photography Contest. I am reaching out to you all to vote for me and my fiance (LaShawn and Cedric) in this contest and please  please please share with your friends. The link is below 

               

              https://amwstudios.com/index.php/blog/

               

              Thank you all and I wish you all well in planning for the big day! I just got confirmation from the Hard Rock Punta Cana for my big day, so now it is full steam ahead! I am excited! :)



              #5728 mpweddingplan

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                Posted 02 August 2012 - 09:20 AM

                Thats weird bc my TA said that all that people need to do is put their deposit on their rooms and can pay the remainder at check out. I will have to look over the our group contract today.

                I was requested to pay for all my optional services prior to arrival. Any optional service I had requested prior to leaving for Cancun was listed on a purchase order and I was asked to pay in full. Also, my bill for both Zuniga, and my bill for PSAV DJ equip was listed on the bill and I paid in full for that. We leave for Moon Palace on Monday morning. All of my optional services are paid for. My "wedding planner" Renee Garcia insisted that optional services NOW MUST be paid in full prior to arrival. Either that, or you can not guarantee any of them prior to your wedding coordinator meeting. You could take your chances that the optional services will be available, book them all at the wedding coordinator meeting, and pay at check out. I wanted to lock in my services, and am fine with submitting payment ahead of time. The only charges I will have at check out will be the day passes for the photographers, the charges from the salon, spa, and golf club rentals. Everything else has been paid in full. **Side note - It looks like Tropical Depression Five is going to form into Hurricane Ernesto and head directly towards Cancun about the time we are scheduled to arrive. If anyone on these forums has some good luck, do me a favor and cross your fingers that the Tropical Storm breaks down or turns off its projected path in the next few days. Thanks. :(

                #5729 mpweddingplan

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                  Posted 02 August 2012 - 09:24 AM

                  Yaay, congrats and have fun!!! If you make it to the golf course salon and want to take pics of that, that would be great! I'm interested in which terraces are closed to the Nizuc section, so if you're in that area too, snap away!! Have fun and enjoy every minute of it!! Congrats and can't wait to hear/see all about it when you return!!!! :)

                  Both the Tucan Terrace and the Venado terrace are close to Nizuc section. If you look over in the Photos of Different Areas of Moon Palace thread, around pages 10,11,12, you will see numerous pics of both. I took photos of them empty, and with a cocktail hour and a reception set up on them. They are both very nice locations.

                  #5730 SunnyInVegas

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                    Posted 02 August 2012 - 09:30 AM

                    No, they didn't tell me one way or the other how the payment for the wedding packages or extras worked.

                    I decided to do everything with Katie (Zuniga) becuase I don't like the new packages or the price. Not even sure if you do the Colin Cowie packages if that changes things and they require the money in advance, as opposed to paying for Zuniga at the end of your stay.

                     

                    I didn't pay a deposit to hold the wedding locations. But by the time I even talked to someone about holding the locations, everyone on our group had paid in full already. Not sure if this even makes a difference! Seems like they just do what they want when they want. I have Daniela for my wedding coordinator and she has been awesome. Super fast to repsond and sent a bunch of information over email.

                     

                    Originally Posted by DSanz 


                    Did they tell you you had to pay for the wedding portion in advance? The rooms I understand, but not the full wedding, and right after I paid the deposit to "hold the wedding locations."
                    Thanks,
                    D





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