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Moon Palace 2012 Brides


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#5641 mrsbruff2b

mrsbruff2b
  • Jr. Member
  • 385 posts

    Posted 19 July 2012 - 08:58 AM

    One of our groomsmen were not able to make our wedding.  He's in the army and one of his soldiers passed.  The resort won't give him a refund until he produces proof that he's in the army and a confirmation of death...

     

    I feel so crappy for him right now.


    Married: 20/06/12 - Our 11 year anniversary~

    Wedding @: Moon Palace Golf & Spa Resort (Cancun, Mexico)

    Honeymoon @: Le Blanc Spa Resort (Cancun, Mexico)


    #5642 shan0487

    shan0487
    • Sr. Member
    • 1,393 posts
    • Wedding Date:November 23, 2012
    • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
    • LocationSt Louis, MO

    Posted 19 July 2012 - 09:10 AM

    that stinks!

    Originally Posted by mrsbruff2b 

    One of our groomsmen were not able to make our wedding.  He's in the army and one of his soldiers passed.  The resort won't give him a refund until he produces proof that he's in the army and a confirmation of death...

     

    I feel so crappy for him right now.



    #5643 Speckles121

    Speckles121
    • Member
    • 720 posts

      Posted 19 July 2012 - 09:56 AM

      WOW that is horrible..im so sorry to hear that.

       

      Originally Posted by mrsbruff2b 

      One of our groomsmen were not able to make our wedding.  He's in the army and one of his soldiers passed.  The resort won't give him a refund until he produces proof that he's in the army and a confirmation of death...

       

      I feel so crappy for him right now.



      #5644 CafeDelMar21

      CafeDelMar21
      • Newbie
      • 130 posts

        Posted 19 July 2012 - 08:09 PM

        It took her about a day or two to get back, and just cc'ed my coordinator who actually hasn't emailed me at all. Bug I have her email so I will give her untilnext week and then start bugging her since next week is 3 months until the wedding :D Try emailing her again or email any of the new people who's emails have been posted. Someone is bound to reply. Just make sure you seem chill when you email them so they dont feel like they got a lot to do when they reply to your email.

        I emailed her early yesterday and never got a response... did you email or call?  I swear it's like my emails to them are going into junk mail!  Arghh!



        #5645 chicksmommy

        chicksmommy
        • Newbie
        • 14 posts

          Posted 19 July 2012 - 09:10 PM

          Originally Posted by LurkerDan 


          I believe only one wedding per time slot. However, that doesn't mean all locations are available for every time slot. For ex., if I get married at Tucan Gazebo at 2pm and have my cocktail hour at Tucan Terrace from 2:45 to 3:45, all Tucan locations would be probably be considered "booked" until at least the 4pm timeslot (or even 5pm).

           

          Oh wow, that's what I was afraid of.  This is exactly why I need to talk to my mythical WC.. whomever that may be.  I have now tried to contact 4 different people at MP, all without success.  Tomorrow im calling, and it's not gonna be a pleasant conversation.  Im past the point of being friendly with them.  



          #5646 Smoylan

          Smoylan
          • Jr. Member
          • 202 posts

            Posted 20 July 2012 - 05:50 AM

            we spent 400 in cash by the end of the trip 



            #5647 mwells

            mwells
            • Newbie
            • 75 posts

              Posted 20 July 2012 - 06:04 AM

              Yes, that is true, not all locations are available every hour.  They do have only one wedding per hour.  I tried to book the Tucan Gazebo and was given the Bugamabilia one instead...I'm upset about it b/c I asked way in advance for that location and they kept waiting and waiting and finally when Joannis was ready to lock in the locations, she said it was gone.  So frustrating, since I had tried locking that in for months...

               

              Anyway, I'm sure it will be pretty no matter where it is!

               

              I still haven't been contacted by whoever my coordinator is yet...

               

              Oh wow, that's what I was afraid of.  This is exactly why I need to talk to my mythical WC.. whomever that may be.  I have now tried to contact 4 different people at MP, all without success.  Tomorrow im calling, and it's not gonna be a pleasant conversation.  Im past the point of being friendly with them.  

               

               

              Originally Posted by LurkerDan View Post


              I believe only one wedding per time slot. However, that doesn't mean all locations are available for every time slot. For ex., if I get married at Tucan Gazebo at 2pm and have my cocktail hour at Tucan Terrace from 2:45 to 3:45, all Tucan locations would be probably be considered "booked" until at least the 4pm timeslot (or even 5pm).


              #5648 LurkerDan

              LurkerDan
              • Newbie
              • 61 posts

                Posted 20 July 2012 - 08:24 AM

                Yes, that is true, not all locations are available every hour. They do have only one wedding per hour. I tried to book the Tucan Gazebo and was given the Bugamabilia one instead...I'm upset about it b/c I asked way in advance for that location and they kept waiting and waiting and finally when Joannis was ready to lock in the locations, she said it was gone. So frustrating, since I had tried locking that in for months... Anyway, I'm sure it will be pretty no matter where it is! I still haven't been contacted by whoever my coordinator is yet...

                The way they do this is so half-assed and annoying. They apparently let some people lock in locations months ahead of time, but everyone else is told they have to wait. Then they also randomly assign locations. We were assigned Tucan Gazebo, we never actually booked it. We actually asked to be switched to Bugambilla Gazebo, because we were supposed to be on the sunrise side, but were told it wasn't available. Then they placed us at Nizuc, close to tucan, so it all worked out.

                #5649 DSanz

                DSanz
                • Newbie
                • 11 posts

                  Posted 20 July 2012 - 08:53 AM

                  Thank you Bondgirl0072010,

                   

                  I am starting to get a lot of information and planning items now from the MP so that is good, Now just have to make the final decisions. Does Del Sol also offer a video and streaming video package?

                   

                  Thanks,

                   

                  D



                  #5650 bondgirl0072010

                  bondgirl0072010
                  • Member
                  • 789 posts

                    Posted 20 July 2012 - 09:10 AM

                    Originally Posted by DSanz 

                    Thank you Bondgirl0072010,

                     

                    I am starting to get a lot of information and planning items now from the MP so that is good, Now just have to make the final decisions. Does Del Sol also offer a video and streaming video package?

                     

                    Thanks,

                     

                    D

                    You're so welcome DSanz!

                     

                    I'm not positive about video but if they do not do it, I'm sure they will happily recommend someone trusted and amazing. Their email address is here if you want to reach out! info@delsolphotography.com

                     

                    Happy Friday!!






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