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Moon Palace 2012 Brides


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#5591 CafeDelMar21

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    Posted 13 July 2012 - 06:44 PM

    Thanks. I appreciate it. I just have a feeling that things that Joannis told me were all wrong, so I want to talk to someone that can give me real answers. 

    Originally Posted by Speckles121 

     

    I have not yet..but if i do girl I will give your their email address! I feel your pain..I'm at the 4.5 month mark now and kinda starting to stress



    #5592 mwells

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      Posted 14 July 2012 - 05:14 PM

      I haven't been contacted yet either :( 



      #5593 chicksmommy

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        Posted 14 July 2012 - 07:30 PM

        Originally Posted by Speckles121 

         

        I have not yet..but if i do girl I will give your their email address! I feel your pain..I'm at the 4.5 month mark now and kinda starting to stress

         

        Originally Posted by mwells 

        I haven't been contacted yet either :( 

         

        Me either.. Im 10/18/12 and I have yet to speak with anyone.  Except for an email I got a couple months ago from someone in Miami with ANOTHER COUPLE'S confirmation.  Wrong names, wrong wedding date and everything .  I emailed to ask WTF that was all about, and never heard back from her.  So I called and spoke with her and she apologized for sending the wrong brides information.  Terrifying huh?  

        So I asked her over and over again if she does have OUR correct wedding info and she assured me she did.  Im guessing some other bride got my info.  Idiots.  She then promised me she would email me some info, never happened, and planned a "telephone planning session" for June 18.. June 18 came and the call never happened.  I emailed her and the email came back as being undeliverable.. which is when I found out the Miami office is gone.  So now im even more freaked out & worried than before.. I don't think these people know what the hell they are doing, my wedding is in 3 months and I have NO idea what is going on.  I don't think anyone will ever contact me.  

        If I call them who would I ask for, since I don't know who my planner is (though I doubt I even have one assigned).  

         

        Im really starting to wish I could go back in time and not have booked my wedding there .



        #5594 shan0487

        shan0487
        • Sr. Member
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        • Wedding Date:November 23, 2012
        • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
        • LocationSt Louis, MO

        Posted 16 July 2012 - 05:02 AM

        I was contacted (I am at Sun Palace though).  But it was a generic email, I received it last Monday and in the email it said she would contact me shortly to discuss details and I've got nothing.... I'm 4 months and a week away.  Hang in there girls- we'll get it all figured out! :)



        #5595 SunnyInVegas

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          Posted 16 July 2012 - 06:32 AM

          My travel agent contacted Palace to confirm that the Miami office was no more (once I heard about it here). She confirmed it for me and said it is now their policy to contact the brides 60 days out from the wedding. I'm just under 3 months now and I'm itching to make sure I get the locations I want!



          #5596 shan0487

          shan0487
          • Sr. Member
          • 1,393 posts
          • Wedding Date:November 23, 2012
          • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
          • LocationSt Louis, MO

          Posted 16 July 2012 - 06:50 AM

          60 days?! Ugh, I don't think I can wait that long, lol.

          Originally Posted by SunnyInVegas 

          My travel agent contacted Palace to confirm that the Miami office was no more (once I heard about it here). She confirmed it for me and said it is now their policy to contact the brides 60 days out from the wedding. I'm just under 3 months now and I'm itching to make sure I get the locations I want!



          #5597 SunnyInVegas

          SunnyInVegas
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            Posted 16 July 2012 - 08:29 AM

            I'm with you on that one!

            Originally Posted by shan0487 

            60 days?! Ugh, I don't think I can wait that long, lol.



            #5598 Misskris6

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              Posted 16 July 2012 - 08:45 AM

              I was just contacted by someone last week and I am 6 months out.  Here is her contact info!

               

              Maria Fernanda Vivar

              TEL. 1.877.25.49.333, EXT. 1106

              mvivar@palaceresorts.com

               

              She sent me a welcome email with some menus attached as well as a huuuuuge checklist which looks a little overwhelming!
               

              Originally Posted by CafeDelMar21 View Post

              Thanks. I appreciate it. I just have a feeling that things that Joannis told me were all wrong, so I want to talk to someone that can give me real answers. 



              #5599 mwells

              mwells
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              • 75 posts

                Posted 16 July 2012 - 10:41 AM

                I agree with you on wondering if you shouldn't have booked here...The last couple reviews worry me that they aren't as amazing on-site as people have said in the past.  I just hope they can get it together within the next couple months

                 

                 

                Me either.. Im 10/18/12 and I have yet to speak with anyone.  Except for an email I got a couple months ago from someone in Miami with ANOTHER COUPLE'S confirmation.  Wrong names, wrong wedding date and everything .  I emailed to ask WTF that was all about, and never heard back from her.  So I called and spoke with her and she apologized for sending the wrong brides information.  Terrifying huh?  

                So I asked her over and over again if she does have OUR correct wedding info and she assured me she did.  Im guessing some other bride got my info.  Idiots.  She then promised me she would email me some info, never happened, and planned a "telephone planning session" for June 18.. June 18 came and the call never happened.  I emailed her and the email came back as being undeliverable.. which is when I found out the Miami office is gone.  So now im even more freaked out & worried than before.. I don't think these people know what the hell they are doing, my wedding is in 3 months and I have NO idea what is going on.  I don't think anyone will ever contact me.  

                If I call them who would I ask for, since I don't know who my planner is (though I doubt I even have one assigned).  

                 

                Im really starting to wish I could go back in time and not have booked my wedding there .



                #5600 Gina Bina

                Gina Bina
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                • 29 posts

                  Posted 16 July 2012 - 11:58 AM

                  Originally Posted by Misskris6 

                  I was just contacted by someone last week and I am 6 months out.  Here is her contact info!

                   

                  Maria Fernanda Vivar

                  TEL. 1.877.25.49.333, EXT. 1106

                  mvivar@palaceresorts.com

                   

                  She sent me a welcome email with some menus attached as well as a huuuuuge checklist which looks a little overwhelming!
                   

                  Girls,

                   

                  I got the same checklist and I filled in as much as I could. It took some time but they said that was how I reserved my locations. For about 2 weeks I heard from Clarissa daily, now I think we have everything set she is just waiting for me to pay for my extra crap. carzola@palaceresorts.com she seems great, no complaints! About 35 days out I heard from Danielle docampo@palaceresorts.com she set me up with the check list and gave me contact information for everything.

                   

                  I am struggling to hear back from Marvin at the floral place. I told him what I wanted and on July 6th he said he could do all that, I haven't heard from him since...does he do a contract or something in writting or anyone have a similar experience? I will stop worring then.....






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