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Moon Palace 2012 Brides


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#5561 mrsbruff2b

mrsbruff2b
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  • 385 posts

    Posted 07 July 2012 - 09:19 AM

    My review has been posted.  I will edit the review to add/replace with pro-photos once I get them!

    http://www.bestdesti...ve/reviews/6295


    Married: 20/06/12 - Our 11 year anniversary~

    Wedding @: Moon Palace Golf & Spa Resort (Cancun, Mexico)

    Honeymoon @: Le Blanc Spa Resort (Cancun, Mexico)


    #5562 LurkerDan

    LurkerDan
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    • 61 posts

      Posted 08 July 2012 - 09:27 AM

      Great and detailed review. Sorry for your bad experiences, many of which mirrored mine. It sucks, but it's a little validating (for us and probably for you) to see that others had similar experiences.

      #5563 mrsbruff2b

      mrsbruff2b
      • Jr. Member
      • 385 posts

        Posted 08 July 2012 - 10:09 AM

        Yes for sure.  I don't feel so alone knowing that I'm not the only one with a less than fabulous experience. Thanks Dan~

         

        Originally Posted by LurkerDan 

        Great and detailed review. Sorry for your bad experiences, many of which mirrored mine. It sucks, but it's a little validating (for us and probably for you) to see that others had similar experiences.

        Married: 20/06/12 - Our 11 year anniversary~

        Wedding @: Moon Palace Golf & Spa Resort (Cancun, Mexico)

        Honeymoon @: Le Blanc Spa Resort (Cancun, Mexico)


        #5564 LurkerDan

        LurkerDan
        • Newbie
        • 61 posts

          Posted 08 July 2012 - 04:31 PM

          I just updated my review to add in details re Smile Market photos.

          #5565 shan0487

          shan0487
          • Sr. Member
          • 1,393 posts
          • Wedding Date:November 23, 2012
          • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
          • LocationSt Louis, MO

          Posted 09 July 2012 - 05:55 AM

          Great to hear- I was informed that I would be contacted by someone (they gave me her name, but I can't remember) but I haven't heard anything yet- so hopefully this week!

          Originally Posted by Gina Bina 

          Well, I have had nothing but good things from the Girls in Cancun. Two have been emailing me, they are great. Miami told me I had to get Del Sol a room, those girls said he just needs a day pass- So don't ask about the room thing, just have Ael at Del Sol deal with Cancun if you want Del Sol Photographers.  They emailed me the contacts for Golf, Salon stuff and had me do a spreadsheet of what I wanted....they are really on the ball in Cancun so far for me ladies!



          #5566 shan0487

          shan0487
          • Sr. Member
          • 1,393 posts
          • Wedding Date:November 23, 2012
          • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
          • LocationSt Louis, MO

          Posted 09 July 2012 - 05:59 AM

          Thank you for your review.  Sorry to hear about all the problems you had, but glad that overall the wedding day was a success! I love all the pictures of the restaraunts and everything- I really appreciate your very detailed review.

           

          We will be having a group of about 40 people- where doy ou recommend having the rehersal/welcome dinner or should we just use or unlimited events and have it on a terrace? 

           

          Also, what hidden fees/charges did you encounter?

           

          Thank you!!

          Originally Posted by mrsbruff2b 

          My review has been posted.  I will edit the review to add/replace with pro-photos once I get them!

          http://www.bestdesti...ve/reviews/6295



          #5567 mrsjdh2b

          mrsjdh2b
          • Site Supporter
          • 201 posts

            Posted 09 July 2012 - 07:03 AM

            Hey Shan - we had 45 come to our wedding and we did private events. I would suggest you go that route if you have unlimited events. You get your own wait staff and bartenders and you don't have to wait in long lines for dinner. Our service both nights was outstanding.  We had our welcome dinner at the Tucan Terrace and it was perfect. Right on the ocean, a little windy because of that, but no bugs and kept it from being hot.

             

            Most of the restaurants have slow service so if you take large groups be prepared to wait and for your dining experience to be slow.

             

            We didn't have any hidden fees or charges. Your wedding coordinator should lay it all out before you get there if you have contact with them and if not ask how much stuff will costs and take all of your emails with you. Zaray told us that if she didn't give us a price then we would not be charged and that's exactly how it was. When using credit resorts if there's a tax you will be required to pay that and transportation if it's not included. We had to pay transportation to go deep sea fishing and it was separate from the payment for the boat. Be sure to take small bills when you go anywhere because they don't have change in most places and if they do they give it to you in pesos. We ended up tipping both our driver to the airport and the airport guy who took our baggage to the check in line in all pesos just to get rid of them before we came back home.

            Originally Posted by shan0487 

            Thank you for your review.  Sorry to hear about all the problems you had, but glad that overall the wedding day was a success! I love all the pictures of the restaraunts and everything- I really appreciate your very detailed review.

             

            We will be having a group of about 40 people- where doy ou recommend having the rehersal/welcome dinner or should we just use or unlimited events and have it on a terrace? 

             

            Also, what hidden fees/charges did you encounter?

             

            Thank you!!


            June 9, 2012

            Moon Palace Cancun Mexico

            75 room nights book with TA

            41 guests and still counting!


            #5568 mrsbruff2b

            mrsbruff2b
            • Jr. Member
            • 385 posts

              Posted 09 July 2012 - 08:01 AM

              Well any of the larger restaurants I listed should be okay, but for 40, I would take advantage of the private setting and use my unlimited evens on a terrace or rooftop terrace. =)

              Originally Posted by shan0487 

              Thank you for your review.  Sorry to hear about all the problems you had, but glad that overall the wedding day was a success! I love all the pictures of the restaraunts and everything- I really appreciate your very detailed review.

               

              We will be having a group of about 40 people- where doy ou recommend having the rehersal/welcome dinner or should we just use or unlimited events and have it on a terrace? 

               

              Also, what hidden fees/charges did you encounter?

               

              Thank you!!


              Married: 20/06/12 - Our 11 year anniversary~

              Wedding @: Moon Palace Golf & Spa Resort (Cancun, Mexico)

              Honeymoon @: Le Blanc Spa Resort (Cancun, Mexico)


              #5569 CurlyBride

              CurlyBride
              • Newbie
              • 46 posts

                Posted 09 July 2012 - 08:42 AM

                Hey there Shan0487...  I have not heard anything regarding being reassigned. We last spoke with a supervisor at the Miami office about 2 months ago who reassured us we would be contacted but had to wait since our wedding was so far off and they had to deal with the most current brides :). we have about 4 months to go. I plan on reaching out 3 months before my date.

                 

                Originally Posted by shan0487 

                Any upcoming brides been contacted by their new Wedding Coordinator???  I'm wondering how long this transition is going to take, since I was not informed by Janessa (my Miami coordinator for Sun Palace) that this change was happening and I sent her an email yesterday and the email bounced back and said the address no longer existed.  I'm just curious if anyone has gotten a new contact yet. 



                #5570 bondgirl0072010

                bondgirl0072010
                • Member
                • 789 posts

                  Posted 09 July 2012 - 09:44 AM

                  Happy Monday, Moon Palace Brides!

                   

                  I just wanted to share this fun little quick video that also features the founder of this thread, krsmith herself! Hope you enjoy it (we all need a little break for fun on a Monday) :)

                   






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