Moon Palace 2012 Brides

[mrsbruff2b]

Thanks for this.  I haven't really been stressed until now.  Really, the Moon Palace Miami office is causing me so much more frustration than I anticipated.  Even being here on the boards and KNOWING that they are slow, isn't what is bothering me, but the extra LEG WORK they want me to do.

 

Joannis resent the excel spreadsheet to me today with the extra "fees and charges" ... and there is a $300 civil fee... that I ALREADY PAID BACK IN AUGUST.  If it was someone else who didn't check their older paper work (or someone who can't check their cc statement from over 6 months ago) they may have just paid Moon Palace and extra $300.  Honestly, I have so many details to work out and they're just sending me on a wild goose chase.

 

The $65 set up fee is for ceremony only.  I don't even want to ask about reception.  I told Joannis to take it off for now.  I'll talk to Kalena about it in person.

 

 

Originally Posted by duckiedoo 

I've been having similar issues with Joannis!  I keep getting different price quotes from her.  I'm nervous because our wedding is on the 24th of June and nothing is set!  I requested for her to make me an itemized statement before even thinking about giving her cc information.  I hope things will run smoothly for you and us!

 

 

[LurkerDan]

Joannis has asked us for money too, after virtually no contact at all. I won't pay her and don't trust her. I think most things can be worked out with your on-site coordinator in the end. I hope.

[mrsbruff2b]

I don't plan on paying her anything.  I will pay later at the resort.  But did you sign the spreadsheet invoice?

Originally Posted by LurkerDan 

Joannis has asked us for money too, after virtually no contact at all. I won't pay her and don't trust her. I think most things can be worked out with your on-site coordinator in the end. I hope.

[Smoylan]

Originally Posted by mrsbruff2b 

 

I don't plan on paying her anything.  I will pay later at the resort.  But did you sign the spreadsheet invoice?

I havent paid or signed and returned anything to her. She also sent my the application for the civil ceremony, that I already filled out months ago when i paid the 300 dollars for that. I think its all just formailities. We pay remaining room balance upon check in and everything else uopn check out.

[Smoylan]

Originally Posted by beatyea 

 

Hey ladies-

 

Anyone get their refund for reaching unlimited events yet?!?!  I'm having trouble getting ahold of someone!!!  Geraldine didn't answer me, Claudia CC'ed the accounting dept over a month ago and I've heard nothing.  I emailed Gretel and she immediately apologized for Geraldine and said she would get on but I haven't heard back from her and that was May 23rd!

Im interested to see how long it takes you to recieve your refund.

[LurkerDan]

I don't plan on paying her anything.  I will pay later at the resort.  But did you sign the spreadsheet invoice?

Haven't signed anything like that, just the initial contract months ago. Our room is fully paid for and we're doing the complimentary (and symbolic) wedding, so I'm really figuring that we can pay everything else at the resort. I mean, how can she come in now, after months of no contact, and start demanding payment for things? no way.

[leenancy]

Originally Posted by LurkerDan 

 

Joannis has asked us for money too, after virtually no contact at all. I won't pay her and don't trust her. I think most things can be worked out with your on-site coordinator in the end. I hope.

 

Good idea. Joannis sent me the spreadsheet but didn't say anything about needing to pay so I just ignored it. It worked out. My coordinator showed me the bill after our wedding (since we added last minute stuff) and added it to my room bill at checkout.

[nsg4729]

Yeah, I don't think anyone should pay before leaving (regardless of what they send you).  I didn't have Joannis, but no one ever asked me for payment before hand, so I don't think its standard and the people that paid before seemed to have issues with their credit cards.

[coconoir1908]

Yes

Do Moon Palace rooms have safes?

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[mrsbruff2b]

Thanks guys.  I think I'm just going to ignore that email then.