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Moon Palace 2012 Brides


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#5401 CurlyBride

CurlyBride
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  • 46 posts

    Posted 07 June 2012 - 10:16 AM

    Has anyone here used the solo harp player for the cermony?

     

    I am signed up to have a soloist violin player as i walk down however i want to switch it to the harp but i am concerned with the size and if it will be heard over the wind at Tucan gazebo.

     

    I attended a wedding at aventura spa palace which had a violin soloist play and it was wonderful.

     

    thanks ladies and CONGRATS TO THOSE GETTING MARRIED THIS WEEK. BEST OF LUCK AND HAPPINESS



    #5402 mrsbruff2b

    mrsbruff2b
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      Posted 07 June 2012 - 11:12 AM

      Thanks for this.  I haven't really been stressed until now.  Really, the Moon Palace Miami office is causing me so much more frustration than I anticipated.  Even being here on the boards and KNOWING that they are slow, isn't what is bothering me, but the extra LEG WORK they want me to do.

       

      Joannis resent the excel spreadsheet to me today with the extra "fees and charges" ... and there is a $300 civil fee... that I ALREADY PAID BACK IN AUGUST.  If it was someone else who didn't check their older paper work (or someone who can't check their cc statement from over 6 months ago) they may have just paid Moon Palace and extra $300.  Honestly, I have so many details to work out and they're just sending me on a wild goose chase.

       

      The $65 set up fee is for ceremony only.  I don't even want to ask about reception.  I told Joannis to take it off for now.  I'll talk to Kalena about it in person.

       

       

      Originally Posted by duckiedoo 

      I've been having similar issues with Joannis!  I keep getting different price quotes from her.  I'm nervous because our wedding is on the 24th of June and nothing is set!  I requested for her to make me an itemized statement before even thinking about giving her cc information.  I hope things will run smoothly for you and us!

       

       

      Married: 20/06/12 - Our 11 year anniversary~

      Wedding @: Moon Palace Golf & Spa Resort (Cancun, Mexico)

      Honeymoon @: Le Blanc Spa Resort (Cancun, Mexico)


      #5403 LurkerDan

      LurkerDan
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        Posted 07 June 2012 - 08:59 PM

        Joannis has asked us for money too, after virtually no contact at all. I won't pay her and don't trust her. I think most things can be worked out with your on-site coordinator in the end. I hope.

        #5404 mrsbruff2b

        mrsbruff2b
        • Jr. Member
        • 385 posts

          Posted 08 June 2012 - 06:07 AM

          I don't plan on paying her anything.  I will pay later at the resort.  But did you sign the spreadsheet invoice?

          Originally Posted by LurkerDan 

          Joannis has asked us for money too, after virtually no contact at all. I won't pay her and don't trust her. I think most things can be worked out with your on-site coordinator in the end. I hope.

          Married: 20/06/12 - Our 11 year anniversary~

          Wedding @: Moon Palace Golf & Spa Resort (Cancun, Mexico)

          Honeymoon @: Le Blanc Spa Resort (Cancun, Mexico)


          #5405 Smoylan

          Smoylan
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          • 202 posts

            Posted 08 June 2012 - 07:26 AM

            Originally Posted by mrsbruff2b 

            I don't plan on paying her anything.  I will pay later at the resort.  But did you sign the spreadsheet invoice?

            I havent paid or signed and returned anything to her. She also sent my the application for the civil ceremony, that I already filled out months ago when i paid the 300 dollars for that. I think its all just formailities. We pay remaining room balance upon check in and everything else uopn check out.



            #5406 Smoylan

            Smoylan
            • Jr. Member
            • 202 posts

              Posted 08 June 2012 - 07:27 AM

              Originally Posted by beatyea 

              Hey ladies-

               

              Anyone get their refund for reaching unlimited events yet?!?!  I'm having trouble getting ahold of someone!!!  Geraldine didn't answer me, Claudia CC'ed the accounting dept over a month ago and I've heard nothing.  I emailed Gretel and she immediately apologized for Geraldine and said she would get on but I haven't heard back from her and that was May 23rd!

              Im interested to see how long it takes you to recieve your refund.



              #5407 LurkerDan

              LurkerDan
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              • 61 posts

                Posted 08 June 2012 - 10:03 AM

                I don't plan on paying her anything.  I will pay later at the resort.  But did you sign the spreadsheet invoice?

                Haven't signed anything like that, just the initial contract months ago. Our room is fully paid for and we're doing the complimentary (and symbolic) wedding, so I'm really figuring that we can pay everything else at the resort. I mean, how can she come in now, after months of no contact, and start demanding payment for things? no way.

                #5408 leenancy

                leenancy
                • Jr. Member
                • 212 posts

                  Posted 08 June 2012 - 12:10 PM

                  Originally Posted by LurkerDan 

                  Joannis has asked us for money too, after virtually no contact at all. I won't pay her and don't trust her. I think most things can be worked out with your on-site coordinator in the end. I hope.

                   

                  Good idea. Joannis sent me the spreadsheet but didn't say anything about needing to pay so I just ignored it. It worked out. My coordinator showed me the bill after our wedding (since we added last minute stuff) and added it to my room bill at checkout.


                  05.27.2012 @ Moon Palace Golf & Spa Resort

                  38 Guests + Bride & Groom Booked, 79 Room Nights

                  10 Guests Booked @ Other Resorts
                  2 Guests booked through other services

                  #5409 nsg4729

                  nsg4729
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                  • 83 posts

                    Posted 08 June 2012 - 03:20 PM

                    Yeah, I don't think anyone should pay before leaving (regardless of what they send you).  I didn't have Joannis, but no one ever asked me for payment before hand, so I don't think its standard and the people that paid before seemed to have issues with their credit cards.



                    #5410 coconoir1908

                    coconoir1908
                    • Sr. Member
                    • 2,136 posts

                      Posted 08 June 2012 - 04:06 PM

                      Yes

                      Do Moon Palace rooms have safes?

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