So as I said before, I had my call with Joannis yesterday. We were supposed to have a call last Monday, but she had an emergency and had to leave. She works out of the Miami office and is my coordinator until it's time to discuss things with the on-site coordinator. I did ask about the communication issues and got a reasonable response. They are dealing with multiple brides, so it is difficult to keep up with everyone especially if you're contacting them early. (I guess that's why we didn't talk until 60 days out.) She also said that a lot of the questions we ask have to be sent to the on-site coordinator and that they only available for limited time periods during the day. She said that was due to them being in meetings with brides at the resort and putting on the wedding events. It makes sense even if I don't like it, but it also makes me be a bit more understanding about the delay in hearing from them.
So at 60 days out, we have no locations reserved for the wedding, cocktail hour or reception. She said that she would get in touch with the on-site person to let me know if the locations I requested are available. I gave her a 1st and 2nd choice for the ceremony gazebo. We want the Catholic Chapel if possible because it's air conditioned or the Tucan Gazebo. I also requested the Tucan Terrace for the cocktail hour and reception.
She sent me a bunch of documents right after the call including the menu, photo packages with Smile Market, DJ services, list of restuarants (including limits on party size) and if anyone is looking for anything, please PM with your email address and I can forward.
Overall, the call went well. I got some info that we need to make decisions about our events. As of right now, we have 19 people in our party. She said that we could still have a private reception if we want since we are only 1 person off from the minimum. I'm just not sure which is better.
I have a question for you ladies using Smile Market as their photographer. Are you doing the "getting ready" or any of the other "moments to remember" sessions with them? I tried to get out of the $500 fee they charge for it, but they are not letting me. It seems so expensive for an hour of photos.
Sorry for the long post, but I wanted to share the info.