So Sorry to hear about your coordinator. Our wedding is the day after yours, Sunday the 25th and we have had the same experience. This is the worst service I have ever received, by a long shot!
I most certainly would think someone would have things under control, but apparently not. The only reason we finally got a response, after multiple e-mails and phone calls was because Palace wanted the remainder of the deposit, etc!!
When I finally got someone on the phone and explained we will be arriving in Mexico in less than 2 weeks....long pause, then ooohhhhh. Yeah really oooohhhhh, maybe someone should pull their head out of their a** and realize people are spending a lot of time and energy, not to mention having large groups of people travel with them.
If you know of who we can complain to, please send along some contact info.
Last part of my vent, I have never seen so many brothers and sisters so jealous and selfish in my entire life. Going through something like this really shows you who your true Friends are!