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Moon Palace 2012 Brides


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#4041 Jamie5280

Jamie5280
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  • 675 posts

    Posted 06 March 2012 - 03:25 PM

    Oh girl!!!  I am soooo soooo soooo sorry!  I would be livid and on the verge of a nervous break down!!!  I hope they can pull everything together for you!  They better!  Sending positive thoughts your way!!!!
     

    Originally Posted by ChipmunkRN 

    OK so I finally tracked down someone in the wedding department. I guess Joannis is now my wedding coordinator and she knew nothing of my wedding. How in the world does Palace not have any ideas as to what the hell they are doing!! I'm 18 days out and no one wonders with Ivis just walking out maybe they should look through the upcoming wedding and make sure things are set!!

     

    Joannis is very nice and said she would call in all my requests since I'm so close to my wedding date but Ivis had nothing set! My flower order wasn't put in, my dinner reservation was on the wrong day, my sites are still not confirmed. I swear to goodness, if I could I would go with another resort. I am so unhappy and I plan to let Palace know.

    I'm not happy Joannis said well with it being so late in the process she hopes my locations can be approved. Let me tell if they can't I'm going to raise holy hell!! Its not my fault they have incompetent workers.

     

    Then I ask about my on-site coordinator and why she hasn't contacted me?!! Joannis said she would call her as well to get her in touch with me but really she should know I'm having my wedding in 18 days and she needs to at least email me to let me know who she is!

     

    I don't know why I thought a DW would be less trouble, so far its a friggin nightmare!



     



    #4042 Smoylan

    Smoylan
    • Jr. Member
    • 202 posts

      Posted 06 March 2012 - 04:54 PM

      I hope they give you even better locations than you wanted, the biggest room possible for you and your husband, and the most amazing service they have ever provided anyone with for your entire group!!

       

      I am with you, on the DW wedding being stressful! Besides hearing everyones complaints or issues, having the AHR is bascially planning 2 weedings (which people told me) and I said, no "mexico" is the easy part.


      I cant imagine how you are feeling, you are so close!! I am keeping my fingers crossed they do everything in their power to make it worth your while. Im thinking the best locations, rooms and service they have ever provided...EVER!
       

      Originally Posted by ChipmunkRN 

      OK so I finally tracked down someone in the wedding department. I guess Joannis is now my wedding coordinator and she knew nothing of my wedding. How in the world does Palace not have any ideas as to what the hell they are doing!! I'm 18 days out and no one wonders with Ivis just walking out maybe they should look through the upcoming wedding and make sure things are set!!

       

      Joannis is very nice and said she would call in all my requests since I'm so close to my wedding date but Ivis had nothing set! My flower order wasn't put in, my dinner reservation was on the wrong day, my sites are still not confirmed. I swear to goodness, if I could I would go with another resort. I am so unhappy and I plan to let Palace know.

      I'm not happy Joannis said well with it being so late in the process she hopes my locations can be approved. Let me tell if they can't I'm going to raise holy hell!! Its not my fault they have incompetent workers.

       

      Then I ask about my on-site coordinator and why she hasn't contacted me?!! Joannis said she would call her as well to get her in touch with me but really she should know I'm having my wedding in 18 days and she needs to at least email me to let me know who she is!

       

      I don't know why I thought a DW would be less trouble, so far its a friggin nightmare!



       



      #4043 FutureRN2011

      FutureRN2011
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      • 44 posts

        Posted 06 March 2012 - 06:24 PM

        Hello everyone,

        I am just curious to those of you having issues with the wedding planning at MP. Did you ladies book directly with MP or did you have a destination wedding consultation help you book? Just curious if there is a trend in where the issues are coming from. I hope everything gets better for you.

         

        Sarah



        #4044 Zoehug

        Zoehug
        • Newbie
        • 9 posts

          Posted 07 March 2012 - 07:09 AM

          hi my wedding is 2 days before yours and i dont have anything confirmed either. I originally had Beatriz but when she rang me realised she wasnt actually my WC after weeks of emails and she said that Ivis was, I have never actually heard anything from Ivis?? so email after email to Beatriz who was forwarding them to Ivis I got an email from Joannis saying she is now my WC. She rang me last week to let me know nothing is confirmed and she will see what she can do? As im from the UK she said she cant do any salon bookings for me I have to do them direct which im still awaiting replies from??? Onestly booking a DW has been a nightmare! MP will most defo be hearing my thoughts on all this when we arrive!!



          #4045 Zoehug

          Zoehug
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          • 9 posts

            Posted 07 March 2012 - 07:18 AM

            Sorry that last post was in reply to ChipmunkRN x



            #4046 FutureRN2011

            FutureRN2011
            • Site Supporter
            • 44 posts

              Posted 07 March 2012 - 09:30 AM

              Hi ladies,

              I have been in contact with the photographers for MP. Just a FYI for everyone, if you haven't chosen a photo package already, I would recommend doing so before April 1, 2012 as I was just informed the prices will be increasing after that date. Just thought I would let you know to save on some money if you are using the photographers through MP.

               

              Sarah



              #4047 Speckles121

              Speckles121
              • Member
              • 720 posts

                Posted 07 March 2012 - 09:40 AM


                Thanks for the heads up..I almost used Smile Market but photography was the one thing that really mattered to me other than marrying Andrew.

                 

                I just submitted my deposit & contract for Moments that Matter..I cannot wait!!!

                Hi ladies,

                I have been in contact with the photographers for MP. Just a FYI for everyone, if you haven't chosen a photo package already, I would recommend doing so before April 1, 2012 as I was just informed the prices will be increasing after that date. Just thought I would let you know to save on some money if you are using the photographers through MP.

                 

                Sarah



                 



                #4048 Smoylan

                Smoylan
                • Jr. Member
                • 202 posts

                  Posted 07 March 2012 - 09:41 AM


                  Will do!! Thanks. I thought we chose those packages during our meeting....days before ;)
                   

                  Originally Posted by FutureRN2011 

                  Hi ladies,

                  I have been in contact with the photographers for MP. Just a FYI for everyone, if you haven't chosen a photo package already, I would recommend doing so before April 1, 2012 as I was just informed the prices will be increasing after that date. Just thought I would let you know to save on some money if you are using the photographers through MP.

                   

                  Sarah



                   



                  #4049 natalie47

                  natalie47
                  • Newbie
                  • 29 posts

                    Posted 07 March 2012 - 01:37 PM

                    Hi Emma, Not many if us on here from the uk. What a great site though. Yes you qualify for unlimited private functions. Go to the palace resorts website and go to wedding and then group benefits. I have 88 room nights booked. I am having a welcome dinner the day after we get there. Then I am have a cocktail hour on tucan terrace and a private function on the carribean terrace. There is an extra charge to have these outside but defiantly worth it.:D

                    #4050 natalie47

                    natalie47
                    • Newbie
                    • 29 posts

                      Posted 07 March 2012 - 01:56 PM

                      Hi Hun, Sorry to hear you are having these issues. I did say it was DIY. Lol!! You need to contact Karl's Estrada to make your salon and spa treaments. I sent this info. In one of the PDFs. Your tour operator should of given you a brochure or sent yo a file with this info. Let me know if you need anything. Happy to help. X




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