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Moon Palace 2012 Brides


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#3901 SummerDawn

SummerDawn
  • Jr. Member
  • 324 posts

    Posted 24 February 2012 - 11:57 AM

    I think we should all be fighting this. When I booked the wedding I was told that the price for them to set up our stuff was $65 and I will go down fighting for that price. I had already invested alot of money into my own linens etc when they changed the price. It's really not fair at all!!



    #3902 mrsbruff2b

    mrsbruff2b
    • Jr. Member
    • 385 posts

      Posted 24 February 2012 - 12:49 PM

      We could started a petition? =)

       

      I dunno, I hope someone can get some concrete answers to this. 


      Married: 20/06/12 - Our 11 year anniversary~

      Wedding @: Moon Palace Golf & Spa Resort (Cancun, Mexico)

      Honeymoon @: Le Blanc Spa Resort (Cancun, Mexico)


      #3903 beatyea

      beatyea
      • Jr. Member
      • 288 posts

        Posted 24 February 2012 - 12:53 PM

        I'm with you- I'm just going to deal with it when I get down there because they are the ones that will really have the say.

         

        Originally Posted by SummerDawn 

        I think we should all be fighting this. When I booked the wedding I was told that the price for them to set up our stuff was $65 and I will go down fighting for that price. I had already invested alot of money into my own linens etc when they changed the price. It's really not fair at all!!



         



        #3904 palacebride27

        palacebride27
        • Newbie
        • 58 posts

          Posted 24 February 2012 - 01:23 PM

           

          I am FINALLY in contact with someone from Cancun Palace directly and she has been a GREAT help!  The first thing she told me was that it was $200 to set up the ceremony if you bring your own decorations and $100 a table for the set up of dinner.  Although, she did tell me that included doing everything from name tags, wedding favors, centerpieces, chair bows etc.... Since I was just going to bring my own linens and centerpieces, I asked her if there was a way to discount that price OR if I can just have my own people set up.... She didn’t answer me on us setting up ourselves but she did say she would see if we could get a lower set up fee.  I feel for you girls that bought your own stuff already, as I did, cause now I think I’m going to HAVE to let Zuniga do it all for me. 

           

          I’m doing the complementary package for the ceremony .  Remember ladies, they charge you like $2,300 JUST for the ceremony.  None of that stuff goes into the dinner/reception, so I ask you, is it worth that much money for maybe 30min!? 

           

          I also found out that the Dj they use is jsav productions.... The ipod/speaker set up for 2 hours is $395.  This does not come with anyone to do announcements etc.  The next step up is Dj service for 2 hours for $1,00 OR $1,495 for 4 hours. 

           

          Personally what we are doing is Mariachi for the cocktail hour, $480 and then the ipod set up for the dinner, which is 2 hours.....  Since they don’t allow the party to go past 11, we aren’t doing a "reception" at the resort, but going to a club after dinner!  Should be fun!

           

          Any ways, just wanted to let you guys know what I found out.  I’m in direct contact getting all the details ironed out so if anyone has a question, feel free to let me know and I’ll try to help!

           

          Happy FRIDAY!

           



          #3905 Jamie5280

          Jamie5280
          • Member
          • 675 posts

            Posted 24 February 2012 - 01:26 PM


            I am doing 4 hours w/buffef and I-pod set up.  The 2 hours includes dinner and 2 hours of open bar.  To extend to 4 hours is $60/table.  For the speaker set up, the new price is $400, it used to be $385  :(

             

            I have the old contract saying it's 10/table, so not sure what is going to happen now with the new collections???  I have a feeling I may be 8/table by the time I get there for my wedding!  Hope that helps.  It's hard because everyone is starting to get so many different answers!

            Originally Posted by Smoylan 

            I am doing the complimentary package with add ons...although Im not sure what??? I definately want the horse drawn carriage!

             

            I have also reached 65 room nights booked and I am thinking thats going to be about it.

            However, I would love to be surprised by a couple more, but having an AHR makes it easier for people to celebrate with us back here.

             

            I have loved not having to deal with the moon palace directly! My Travel Agent has done all the coorespondence :)

             

            I am just waiting for my 90 days out phone call. I know some people have been having problems and I am hoping to know exactly what I want by the time they call me. So I have a few questions for all you experts!

             

            What should I do with my 2 hour function-does it include dinner? Id like it to be 4 hours with a buffet and use PSAV. How many people per table? Was that ever figured out? and how much is it per hour to extend? I feel like there is no straight set answer? Is it in my contract?

             

            I know you all have been going back and forth and Ive been following everything, I just want to make this as stress-free as possible. I envy all your creativity and hard work!!!

            ~Siobhan



             



            #3906 Jamie5280

            Jamie5280
            • Member
            • 675 posts

              Posted 24 February 2012 - 01:26 PM

              Hi Ladies,

               

              I tried to e-mail PSAV or JSAV whatever they are called and the e-mail bounced back to me.  Does anyone have an e-mail for them?



              #3907 shan0487

              shan0487
              • Sr. Member
              • 1,393 posts
              • Wedding Date:November 23, 2012
              • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
              • LocationSt Louis, MO

              Posted 24 February 2012 - 02:04 PM

              Yikes! I would like to know this as well as I wanted to email them next week!

               

              Originally Posted by Jamie5280 

              Hi Ladies,

               

              I tried to e-mail PSAV or JSAV whatever they are called and the e-mail bounced back to me.  Does anyone have an e-mail for them?



               



              #3908 palacebride27

              palacebride27
              • Newbie
              • 58 posts

                Posted 24 February 2012 - 02:10 PM




                Hi Ladies,

                 

                I tried to e-mail PSAV or JSAV whatever they are called and the e-mail bounced back to me.  Does anyone have an e-mail for them?



                 



                #3909 SummerDawn

                SummerDawn
                • Jr. Member
                • 324 posts

                  Posted 24 February 2012 - 02:27 PM

                  Hi Ladies,

                   

                  I sent a not-so-nice e-mail out to ivis and cc'd a few other moon palace contacts I had and Michelle responded to me saying that they are hiring a new Moon Palace wedding coordinator and she will contact me next week - maybe this is why we arent hearing from Ivis??? Just thought I would let you guys know!!

                   

                  Summer



                  #3910 shan0487

                  shan0487
                  • Sr. Member
                  • 1,393 posts
                  • Wedding Date:November 23, 2012
                  • Wedding Location:Sun Palace & Moon Palace- Cancun, MX
                  • LocationSt Louis, MO

                  Posted 24 February 2012 - 03:16 PM

                  Thanks for the heads up Summer- guess I will wait to email her then!! 

                   

                  Thanks for the JSAV email address!

                   

                  So I just heard from my Sun Palace coordinator and she said that the set up charge was a new policy as of 2/1/2012.  She told me that guests could not set up decorations because of a liability to the resort.  

                   

                  But she did tell me that if all I had were table runners and favors she would not charge me $200 a table, so I have asked her what she would charge me- so we will wait and see her response.

                   

                  Have a great weekend ladies! 






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