Hi beatyea: I also have Ivis Hitchcock. She is located in Miami. She is a true sweetheart HOWEVER in true, regular MP fashion, slow with results. I will explain more below.
Originally Posted by beatyea
I got my onsite coordinator today! Yay! I have Ivis Hitchcock...anyone else have her?
And does anyone have an email for Karla or someone else I can contact about making salon appts??
Good afternoon Jenal,
Thank you for your email. My name is Ivis Hitchcock and I am your wedding planner. I would like to apologies in my delay in contacting you. I have been out of the office for a few days. Prior to leaving, I sent an email to my onsite team regarding the locations youâ€™ve requested for your wedding. I should have a response by tomorrow afternoon. My team member was also out but I have resent the email again and I am positive she will reply tomorrow.
Iâ€™ve requested the following:
- Toucan Gazebo for your ceremony ,
- Toucan Terrace for your cocktail reception
- Caribbean Terrace for your dinner
Kindly note: the locations have been requested however; my onsite team will advise if the locations are available. I would like to schedule a Planning Session to touch base with you and answer any questions you may have. Please let me know which date & time you are available. I am attaching the wedding information form. Kindly complete and send back to me (scan and emailed).
As you review the information attached, you will notice we are offering new wedding collections for 2012 however; we are honoring the previous packages to our coupleâ€™s whom have confirmed a deposit towards their collection. The new changes do not apply unless you prefer to change to one of the new packages. The new packages will be offered to couples getting married on March 1st, 2012 and forward.
I look forward in hearing back from you!
Warm Regards & Happy New Year!
Wedding Planner for Moon Palace Resort & Spa
8725 NW 18TH TERRACE, SUITE 301 | MIAMI, FLORIDA 33172
( 877.725.4933 EXT 6626 | 305.421.1608 FAX
PALACERESORTS.COM | LEBLANCSPARESORT.COM | HARDROCKHOTELPUNTACANA.COM
Okay - So keep in mind that my 90 day mark was on 12/24/11. Obviously with the holidays, I knew that I had to be a little more patient. I ended up emailing Iliana Montenbruck who is located in Cancun and who I was referred to previously by Michelle Farinas in Miami. Iliana did respond to my email and stated that she would forward my requests to my coordinator. So imagine my surprise when I realize that I am once again dealing with Miami. It was made clear in the above copied e-mail that Ivis was made aware of my requested locations.
In the above email Ivis was attentive enough to attach the wedding package selections and upgrade options that I previously posted on this thread. Of course, I quickly responded and emailed her my wedding package selections, menu choices, etc. and scheduled a telephone call for 01/06/12 @ 10AM.
Ivis did respond to my email, and true to her word, called me at the designated time. She confirmed the decoration and food choices I had selected, as well as the photography package upgrade, however, she could not confirm the requested event locations because she had to wait to hear back from her on-site team. (Still ?) She told me she would send me what sounded like an updated contract, which would include my locations and upgraded items by Monday - (01/09). Unfortunately - no new contract was received. I emailed her on Wednesday and she did respond, apologizing and telling me that she was bombarded with emails and that she still did not have a definite answer for me regarding the locations. I emailed her today, 01/13/12, as it has been a full week since her and I talked on the phone, and 10 days since I received her initial email, yet never heard a response.
Ivis couldn't be more kind on the phone, but at this point with 10 weeks until the wedding and only 71 days to go, I want final confirmation on my locations. I would like to start working on the Welcome Letters for the OOTs and definitely want to include the locations of the events. I honestly haven't gotten "ugly or pushy" yet, but if I don't hear back by Monday, I may have to take it up a notch.
I know that my "wedding sister", ChipmunkRN had a scheduled phone call with Ivis today, so hopefully she can give another opinion. Funny thing is she told me that she was told that the Caribbean Terrace was no longer available, but at this point I don't know if it's for me or for someone else.