The "pre-wedding dept" is new. I have Janina as well and basically before she forwarded my email to Lizzie stated that it was to help brides with more questions than what the Miami office can give to us. But it seems that you don't get forwarded to that dept until you start asking resort specific questions. Arrgghh...
In either case, Lizzie is quick but give her a few days. She will answer your questions in detail. I think that she is a much needed person in the midst of planning and many things that us 2012 brides deemed negative with changes from2011 to us, she is a positive.
Keep pressing. We have our locations so I can relax! There are way tooooo many brides booked on our date for me to have waited.
Originally Posted by kris10kay
I didnt know there was a pre wedding department!! Is janina from the Miami office? I want to be able to book my reception locations too!