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Great and detailed review. Sorry for your bad experiences, many of which mirrored mine. It sucks, but it's a little validating (for us and probably for you) to see that others had similar experiences.

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Yes for sure.  I don't feel so alone knowing that I'm not the only one with a less than fabulous experience. Thanks Dan~

 

Originally Posted by LurkerDan View Post

Great and detailed review. Sorry for your bad experiences, many of which mirrored mine. It sucks, but it's a little validating (for us and probably for you) to see that others had similar experiences.

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Great to hear- I was informed that I would be contacted by someone (they gave me her name, but I can't remember) but I haven't heard anything yet- so hopefully this week!

Originally Posted by Gina Bina View Post

Well, I have had nothing but good things from the Girls in Cancun. Two have been emailing me, they are great. Miami told me I had to get Del Sol a room, those girls said he just needs a day pass- So don't ask about the room thing, just have Ael at Del Sol deal with Cancun if you want Del Sol Photographers.  They emailed me the contacts for Golf, Salon stuff and had me do a spreadsheet of what I wanted....they are really on the ball in Cancun so far for me ladies!

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Thank you for your review.  Sorry to hear about all the problems you had, but glad that overall the wedding day was a success! I love all the pictures of the restaraunts and everything- I really appreciate your very detailed review.

 

We will be having a group of about 40 people- where doy ou recommend having the rehersal/welcome dinner or should we just use or unlimited events and have it on a terrace? 

 

Also, what hidden fees/charges did you encounter?

 

Thank you!!

Originally Posted by mrsbruff2b View Post

My review has been posted.  I will edit the review to add/replace with pro-photos once I get them!

http://www.bestdestinationwedding.com/products/moon-palace-golf-spa-resort-all-inclusive/reviews/6295

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Hey Shan - we had 45 come to our wedding and we did private events. I would suggest you go that route if you have unlimited events. You get your own wait staff and bartenders and you don't have to wait in long lines for dinner. Our service both nights was outstanding.  We had our welcome dinner at the Tucan Terrace and it was perfect. Right on the ocean, a little windy because of that, but no bugs and kept it from being hot.

 

Most of the restaurants have slow service so if you take large groups be prepared to wait and for your dining experience to be slow.

 

We didn't have any hidden fees or charges. Your wedding coordinator should lay it all out before you get there if you have contact with them and if not ask how much stuff will costs and take all of your emails with you. Zaray told us that if she didn't give us a price then we would not be charged and that's exactly how it was. When using credit resorts if there's a tax you will be required to pay that and transportation if it's not included. We had to pay transportation to go deep sea fishing and it was separate from the payment for the boat. Be sure to take small bills when you go anywhere because they don't have change in most places and if they do they give it to you in pesos. We ended up tipping both our driver to the airport and the airport guy who took our baggage to the check in line in all pesos just to get rid of them before we came back home.

Originally Posted by shan0487 View Post

Thank you for your review.  Sorry to hear about all the problems you had, but glad that overall the wedding day was a success! I love all the pictures of the restaraunts and everything- I really appreciate your very detailed review.

 

We will be having a group of about 40 people- where doy ou recommend having the rehersal/welcome dinner or should we just use or unlimited events and have it on a terrace? 

 

Also, what hidden fees/charges did you encounter?

 

Thank you!!

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Well any of the larger restaurants I listed should be okay, but for 40, I would take advantage of the private setting and use my unlimited evens on a terrace or rooftop terrace. =)

Originally Posted by shan0487 View Post

Thank you for your review.  Sorry to hear about all the problems you had, but glad that overall the wedding day was a success! I love all the pictures of the restaraunts and everything- I really appreciate your very detailed review.

 

We will be having a group of about 40 people- where doy ou recommend having the rehersal/welcome dinner or should we just use or unlimited events and have it on a terrace? 

 

Also, what hidden fees/charges did you encounter?

 

Thank you!!

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Hey there Shan0487...  I have not heard anything regarding being reassigned. We last spoke with a supervisor at the Miami office about 2 months ago who reassured us we would be contacted but had to wait since our wedding was so far off and they had to deal with the most current brides :). we have about 4 months to go. I plan on reaching out 3 months before my date.

 

Originally Posted by shan0487 View Post

Any upcoming brides been contacted by their new Wedding Coordinator???  I'm wondering how long this transition is going to take, since I was not informed by Janessa (my Miami coordinator for Sun Palace) that this change was happening and I sent her an email yesterday and the email bounced back and said the address no longer existed.  I'm just curious if anyone has gotten a new contact yet. 

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Happy Monday, Moon Palace Brides!

 

I just wanted to share this fun little quick video that also features the founder of this thread, krsmith herself! Hope you enjoy it (we all need a little break for fun on a Monday) :)

 

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Ok, thanks for the recommendation- I will probably just do the private event route then- and just go with a different menu.  It will actually be thanksgiving, so maybe they will do somthing special for us! I'm not going to hold my breath- but it doesn't hurt to ask, right? Thanks you for the advise on the fee and small bills.  If you don't mind me asking how much $ n small bills would you recommend?

 

Curly- thank you for your input on the WC- hopefully we will hear soon! :)

 

Originally Posted by mrsjdh2b View Post

Hey Shan - we had 45 come to our wedding and we did private events. I would suggest you go that route if you have unlimited events. You get your own wait staff and bartenders and you don't have to wait in long lines for dinner. Our service both nights was outstanding.  We had our welcome dinner at the Tucan Terrace and it was perfect. Right on the ocean, a little windy because of that, but no bugs and kept it from being hot.

 

Most of the restaurants have slow service so if you take large groups be prepared to wait and for your dining experience to be slow.

 

We didn't have any hidden fees or charges. Your wedding coordinator should lay it all out before you get there if you have contact with them and if not ask how much stuff will costs and take all of your emails with you. Zaray told us that if she didn't give us a price then we would not be charged and that's exactly how it was. When using credit resorts if there's a tax you will be required to pay that and transportation if it's not included. We had to pay transportation to go deep sea fishing and it was separate from the payment for the boat. Be sure to take small bills when you go anywhere because they don't have change in most places and if they do they give it to you in pesos. We ended up tipping both our driver to the airport and the airport guy who took our baggage to the check in line in all pesos just to get rid of them before we came back home.

 

Originally Posted by CurlyBride View Post

Hey there Shan0487...  I have not heard anything regarding being reassigned. We last spoke with a supervisor at the Miami office about 2 months ago who reassured us we would be contacted but had to wait since our wedding was so far off and they had to deal with the most current brides :). we have about 4 months to go. I plan on reaching out 3 months before my date.

 

 

 

Originally Posted by mrsbruff2b View Post

 

Well any of the larger restaurants I listed should be okay, but for 40, I would take advantage of the private setting and use my unlimited evens on a terrace or rooftop terrace. =)

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