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So Sorry to hear about your coordinator. Our wedding is the day after yours, Sunday the 25th and we have had the same experience. This is the worst service I have ever received, by a long shot!

I most certainly would think someone would have things under control, but apparently not. The only reason we finally got a response, after multiple e-mails and phone calls was because Palace wanted the remainder of the deposit, etc!!

 

When I finally got someone on the phone and explained we will be arriving in Mexico in less than 2 weeks....long pause, then ooohhhhh.  Yeah really oooohhhhh, maybe someone should pull their head out of their a** and realize people are spending a lot of time and energy, not to mention having large groups of people travel with them.

 

If you know of who we can complain to, please send along some contact info.

 

Last part of my vent, I have never seen so many brothers and sisters so jealous and selfish in my entire life. Going through something like this really shows you who your true Friends are!

 

 

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Please consider another resort. Our wedding is March 25th and our coordinator quit and now we are 2 weeks away with absolutely nothing confirmed.

I would highly reccommend Now Sapphire. It is a smaller resort, so depending on the size of your group, may be a better fit. Much more luxurious, better choices, better service, etc. I am kicking myself now for not originally choosing it.

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Three weeks, how exciting! I'm glad you're cast is coming off, just in time. Let me know how the bouquets go, I'm worried about how crafty I can be with mine..

 

Originally Posted by alaharri View Post

Thanks everyone on the Congratulations!  It was very informal (I was in my scrubs from work), so it still doesn't feel official, yet.  Here's my update: I got a new wrist cast, which is fabulous.  I can actually bend my elbow (it went all the way up my arm).  We leave for MP exactly 3 weeks from today.  They said they will take my cast completely off 2 weeks from today, as long as I behave myself.  I think I'm going to have to wear a wrist guard around, and just take it off for the wedding.  Either way, I'm excited it will be coming off.  I have all of my wedding stuff bought and packed, except I haven't made paper cones for my petal toss, and I am still working on making our bouquets.  Those will probably come down to the last minute.  I'll post pics when I'm done.  Hang in there, girls!  I know, I was waiting on an email back from Ivis, too.  I guess now I'm going to have to wait until I get down there to finalize things with Kalena.  If she gives me any problems, I'll be mad since the wedding department makes it impossible to organize everything.  Fingers crossed.



 

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I am sooo confused about photography and video   aaaahhhhhhhhhhh. I was under the impression that Smile Market was the Moon Palace photog and "moments that matter" was just a different package? I am also wondering if the CD you pay extra for is of just the pics they print (which Im guessing) and not the negatives off all the pics. And the video is an hour, which the ceremony is only 30 mins...so do they throw the same 36 or whatever pics in the sildeshow throughout.

Basically am I paying extra for all the same pics???

 

Originally Posted by Speckles121 View Post


Thanks for the heads up..I almost used Smile Market but photography was the one thing that really mattered to me other than marrying Andrew.

 

I just submitted my deposit & contract for Moments that Matter..I cannot wait!!! woot.gif

 



 



 

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Hi Ladies,

 

I noticed some talk of photographers. Does anyone know what company/photog the resort uses so that I can perhaps see some of their work?

Also, is it a lot more expensive in total to bring in an outside photog? I am really skimping out on most elements of me wedding but I really want the pictures to be nice. I am hoping not to spend more than $1000 and I want a CD with pics on it and I don't care if they give me any actual pics.

 

Any advice or info would be awesome.

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Moments that matter is an outside vendor that I decided to choose for my photography!
 

Originally Posted by Smoylan View Post

I am sooo confused about photography and video   aaaahhhhhhhhhhh. I was under the impression that Smile Market was the Moon Palace photog and "moments that matter" was just a different package? I am also wondering if the CD you pay extra for is of just the pics they print (which Im guessing) and not the negatives off all the pics. And the video is an hour, which the ceremony is only 30 mins...so do they throw the same 36 or whatever pics in the sildeshow throughout.

Basically am I paying extra for all the same pics???

 



 



 

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The Moon Palace Photographer is "Smile Market" I was contacted by Lupita Sanchez and she sent me the prices as of today (which they are very different than whats on the website) Soemeone previosly said the prices are going up in April. She sent me those too. I honestly didnt even open the attachment because I plan on booking them this week. Im still trying to look into the packages and extras right now.

Her email is wedding2@palaceresortphotos.com

 

She is very quick to resond and answer questions.

 

Quote:

Originally Posted by airica26 View Post

Hi Ladies,

 

I noticed some talk of photographers. Does anyone know what company/photog the resort uses so that I can perhaps see some of their work?

Also, is it a lot more expensive in total to bring in an outside photog? I am really skimping out on most elements of me wedding but I really want the pictures to be nice. I am hoping not to spend more than $1000 and I want a CD with pics on it and I don't care if they give me any actual pics.

 

Any advice or info would be awesome.



 

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Smile Market is the in-house photographer.  They have some reviews on this website.  If you hire an outside photographer you will have to book them a room for 1 or 2 nights (people get different answers).  If you only want to spend $1000 I would book with Smile Market!
 

Originally Posted by airica26 View Post

Hi Ladies,

 

I noticed some talk of photographers. Does anyone know what company/photog the resort uses so that I can perhaps see some of their work?

Also, is it a lot more expensive in total to bring in an outside photog? I am really skimping out on most elements of me wedding but I really want the pictures to be nice. I am hoping not to spend more than $1000 and I want a CD with pics on it and I don't care if they give me any actual pics.

 

Any advice or info would be awesome.



 

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Shan..I talked to the photographer at MTM and he said that the most recent one he did at MP and the couple only got him and the assitant a day pass...so lets hope it works that way..less $$!!

 

Quote:

Originally Posted by shan0487 View Post


Smile Market is the in-house photographer.  They have some reviews on this website.  If you hire an outside photographer you will have to book them a room for 1 or 2 nights (people get different answers).  If you only want to spend $1000 I would book with Smile Market!
 



 



 

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 Ok This is why I was confuses, Ive seen Moments That Matter posts and Smile Market has add on's which are called "moments that matter"
 

Originally Posted by Speckles121 View Post


Moments that matter is an outside vendor that I decided to choose for my photography!
 



 



 

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