Moon Palace 2012 Brides

[Debra Mulkey]

Hi Everyone!! 

Jamie - I leave Wed for our ceremony on Sunday.  Wanted to meet you! email me - setstar24@aol.com  

 

Does anyone know - is the club open again?

 

Love,

Debra

[Debra Mulkey]

Hi Everyone!! 

Jamie - I leave Wed for our ceremony on Sunday.  Wanted to meet you! email me - setstar24@aol.com  

 

Does anyone know - is the club open again?

 

Love,

Debra

[shan0487]

yaay!! Congrats Jamie! I know you're already in Mexico- but have an amazing time!!! Can't wait to see pics and hear all about it! xoxo!

[stefn1218]

I know this forum is technically for 2012 brides, but its such a fabulous source of info i'm assuming there are 2013 brides following this thread as well! Have any of you received pricing info for 2013? I keep calling Palace Resorts and they keep telling me they will be released "this week or next". I know we have a bit of time to plan, but with all the price changes I've been reading on here I'm scared my tentative budget/plans may be blown out of the water with all of their new fees....I was also warned they might be getting rid of some add-ons, but not sure which ones. Thanks!

[Renewing32]

I know this forum is technically for 2012 brides, but its such a fabulous source of info i'm assuming there are 2013 brides following this thread as well! Have any of you received pricing info for 2013? I keep calling Palace Resorts and they keep telling me they will be released "this week or next". I know we have a bit of time to plan, but with all the price changes I've been reading on here I'm scared my tentative budget/plans may be blown out of the water with all of their new fees....I was also warned they might be getting rid of some add-ons, but not sure which ones. Thanks!

I am a 2013 bride, however I am using the complimentary package. Not sure if you have reserved your date yet but you can always reserve your date with the comp package and upgrade to another later on. Your travel agent will be able to do that for you.

[AlmostMrsRJF]

Congratulations Jamie!  I hope that you have the wedding of your dreams! 

Originally Posted by Jamie5280 

Hey everyone!!
OMG, we leave tomorrow! Yay! I miss you all and sorry I haven't been able to contribute. I hope I will find the time to write a review and planning thread!
I will at least fill you in when we get get in 2 weeks!
Lots of love! xoxox

 

There were a couple of reviews from early this year where the couple used the dinner reservation for their reception.  I can't remember the names exactly, but if you go to the Moon Palace reviews, you should be able to find them.  I did ask my sales rep when I first started the process about what's allowed in the restaurant and they said that you can do the first dance & have toasts.  I was told the only thing they don't allow is decorations.  I believe one of the restaurants has a piano, but don't quote me on that.  If you are having a cocktail hour, another option would be to do your first dance there.  That's our backup plan if we end up not having a private reception. 

 

Side Note - It's great to see a groom so involved in the process.  You are absolutely, without a doubt, welcome as the token male! 

Originally Posted by LurkerDan 

We're getting close, and now know that our total will be just under 35, and the complimentary package includes a dinner reservation for 35 or less (it seems to have changed to 30, but our contract says 35, I assume they will honor that?). So we may try and save a bunch of money and have the reception as a dinner reservation. I know that I have read in here reviews and info from those who did it, but gosh, the information overload here is crazy and I don't have a clue where to start looking!
So can anyone share their experiences with having a reception at one of the restaurants? How did it feel? How was the setup (private, semi-private, in the middle of a bunch of strangers, etc)?
Restaurants that are particularly good for this, or particularly bad?
I assume choosing this option means no DJ, music, or dancing? Does that mean no "first dance" or the like?
PS I always meant to get my FI on here, so I could bow out as the token BDW male , but it seems y'all are stuck with me, because this place would be way too overwhelming for her, never having been on a forum before.

 

Linda, what info are looking for?  Some of the answers may be in the forum already or maybe we can share some info to help out.  We have Joannis too and she does take a few days to get back to us, but she does eventually respond.  It could be that because you're past your 30 day mark, she's no longer the main contact for your account. I think it switches to your on-site coordinator after that, but I can tell you we haven't heard from ours yet.  In any case, post your questions here and maybe we can help.

 

We also had that problem with the fraudulent credit card charges. I sent an email directly to the supervisor and got some crap response saying that they were sorry to hear it happened to us, but it wasn't their fault.  It definitely didn't make me feel any better, but we're in the same position as you are being so close to our date.  We can't cancel, but I did make it clear that I wasn't paying them anything else before we get to Mexico.  I didn't get confirmation that they were okay with that, but I have not received any requests for payment since.  If they do ask, I have some few choice words in response to them.  It's just terrible that they lie this way and treat their customers like this!  Maybe we can complain to the better business bureau or something.

 

Side note:  Our wedding is on June 24th and we get there on the 21st.  Maybe I'll see you there.

Originally Posted by linda1972 

Hi,

Our wedding is on the 22 June and Joannis has been the most unhelpful contact ever. The only time she replied promptly was when we requested a few extras to our package which incurred additional costs so within hours she sent an invoice demanding payment. We unfortunately paid this straight away using our credit card and two days later our card was used fraudently for thousands of pounds at various stores near Miami (we live in the UK). She has been difficult about any request we made for our wedding and honestly we are not having a big lavish day. She has only been in contact once since the fraud and that was only responding to our angry e mail and she said she had passed it to her supervisor who eventually got in touch to tell us its not their fault and its never happened to anyone with them before. Thanks to this forum I know that to be a blatent lie.

I really would cancel the whole wedding if other people hadn't paid so much money to make the trip and I live in hope that the other brides who have got married there say the on site wedding co ordinators are totally different from the Miami office.

If they just at least let tou know a contact for the hotel then it would take much of the stress away. x

 

Smart move!  Please make sure that you confirm that with your coordinator and any MP vendors as well.  I made sure I got that in writing from each one.

Originally Posted by Renewing32 

I let my travel agent know that if I add on anything to my wedding that I will not be paying the Miami office thieves. She agreed that I shouldn't pay for anything until I get to the resort.

 

Congratulations Debra!  I hope that you have a fabulous wedding as well!

 

Originally Posted by Debra Mulkey 

Hi Everyone!! 

Jamie - I leave Wed for our ceremony on Sunday.  Wanted to meet you! email me - setstar24@aol.com  

 

Does anyone know - is the club open again?

 

Love,

Debra

 

I would suggest that you get what you can done & in writing now.  Based on what I've read and the info I've received from our coordinator, I can only imagine that the prices will go up from here.  As long as you can get your date reserved, you should be able to pin down the 2012 pricing for your 2013 event now & get that in your contract.  Some of the brides on here that started early were able to do the same thing and not get hit with the increases that happened after they signed their contracts.

Originally Posted by stefn1218 

I know this forum is technically for 2012 brides, but its such a fabulous source of info i'm assuming there are 2013 brides following this thread as well! Have any of you received pricing info for 2013? I keep calling Palace Resorts and they keep telling me they will be released "this week or next". I know we have a bit of time to plan, but with all the price changes I've been reading on here I'm scared my tentative budget/plans may be blown out of the water with all of their new fees....I was also warned they might be getting rid of some add-ons, but not sure which ones. Thanks!

[AlmostMrsRJF]

Does anyone have contact info for PSAV? 

[CafeDelMar21]

Man, I am terrified about them now since they have my credit card information on file from the booking. I keep on checking my credit card just to make sure, but this was done with a different sale's person so maybe that's the difference. I will wait to pay for anything until I get there, or maybe pay the vendors directly. Does anyone know if paying Zuniga and PSAV directly will cause a problem?

Quote:

Originally Posted by linda1972 

Hi,

Our wedding is on the 22 June and Joannis has been the most unhelpful contact ever. The only time she replied promptly was when we requested a few extras to our package which incurred additional costs so within hours she sent an invoice demanding payment. We unfortunately paid this straight away using our credit card and two days later our card was used fraudently for thousands of pounds at various stores near Miami (we live in the UK). She has been difficult about any request we made for our wedding and honestly we are not having a big lavish day. She has only been in contact once since the fraud and that was only responding to our angry e mail and she said she had passed it to her supervisor who eventually got in touch to tell us its not their fault and its never happened to anyone with them before. Thanks to this forum I know that to be a blatent lie.

I really would cancel the whole wedding if other people hadn't paid so much money to make the trip and I live in hope that the other brides who have got married there say the on site wedding co ordinators are totally different from the Miami office.

If they just at least let tou know a contact for the hotel then it would take much of the stress away. x

 

Miroslava's email is marriaga@psav.com

 

Originally Posted by AlmostMrsRJF 

Does anyone have contact info for PSAV? 

 

[AlmostMrsRJF]

Thanks for the contact info! 

 

Zuniga will let you charge the extras to your room.  You just have to let them know and make sure your coordinator knows.

 

They say their policy is to shred the credit card info immediately, but someone definitely did not do that in our case. 

Originally Posted by CafeDelMar21 

Man, I am terrified about them now since they have my credit card information on file from the booking. I keep on checking my credit card just to make sure, but this was done with a different sale's person so maybe that's the difference. I will wait to pay for anything until I get there, or maybe pay the vendors directly. Does anyone know if paying Zuniga and PSAV directly will cause a problem?

Quote:

 

Miroslava's email is marriaga@psav.com

 

 

[stefn1218]

Thanks for the feedback about the 2013 prices ladies.  Through my travel agent I've reserved my DATE but we are still arguing about the time since Beatrice only gave my TA a verbal confirmation and left before replying to my TA's request for confirmation in writing.  I have no idea how to go about getting things reserved no because I'm so far out I dont know who will talk to me....I've asked for a contract but apparently they dont do those any more? was anyone else told the same thing? I specifically asked since I already booked if I could get 2012 prices, not only for affordability but to also be able to start planning and my TA and I were specifically told no by several people. They response was no bc apparently they are changing what they offer for 2013 for add-ons (I'm hoping that doesn't mean they are discontinuing the horse drawn carriage and stuff like that!) Anyways, I'm going to keep calling until I get SOME information, but was just wanting to make sure other 2013 brides were being told the same thing.

 

For brides that had their ceremony on the beach (like feet in sand!) were you able to pick a location on the beach, or do they just have a specific spot that you automatically get?